Assistant Directior of Marketing and Events

• Aug 2021 - Present

Marketing Graduate Assistant

• Aug 2019 - Aug 2021

⋅ Create and oversee new participant strategies and departmental marketing strategies to engage all 27,691 students enrolled at Utah State University⋅ Administer 9 social media accounts and a website including monitoring analytics for continuous improvement⋅ Develop and execute marketing initiatives of 100+ yearly programs, 7 facilities and multiple ongoing services⋅ Collaborate with campus-wide departments to optimize and evolve marketing strategies while using multiple channels to increase participation and student engagement⋅ Influence campus recreation departments to achieve their KPIs by utilizing marketing strategies and outlets⋅ Collect and analyze data from students to draw concise narratives on the outcome of an event or campaign⋅ Partner with cross-departmental teams to drive all marketing tactics, student retention and special events⋅ Support development goals for all departments by providing strategic marketing by listening to ideas and providing support and suggestions⋅ Serve on the virtual programs committee to acquire a new market of 6,352 students on statewide campuses ⋅ Oversee graphic design projects such as posters, schedules, digital ads, and apparel designs⋅ Promote the departments vision through the creation and distribution of diverse marketing materials while ensuring all materials including apparel, signage, graphics, and digital marketing aligns with the Campus Recreation Visual Identity Guidelines

Building Manager

• Oct 2017 - Jul 2019

Responsible for management of 106,000 square foot recreation facility, 54,000 square foot field house and 16-acre University Park.Daily supervision of participants, customer service representatives, facility attendants, intramural sports staff and fitness staff.Coordinate daily task including but not limited to: equipment set up and take down, special events, cleaning, scheduling and purchases. Execute emergency and evacuation procedures plan if neededTrain and encourage goal setting and achievements of customer service representative and facility attendant.

Hiring Committee Chair

• May 2018 - May 2019

Review application materials, including resumes, cover letters, and interviews for 50+ applicants semesterlyCoordinate interviews with 30+ potential student employeesDevelop current student staff for promotions and future careers through training seminars and workshopsProvide feedback on application materials for current student staff

Risk Management Committee Chair

• May 2018 - May 2019

Execute risk management audits for 62 student staff across multiple departmentsAdminister risk management scenarios with staff at monthly meetings Research and develop innovative ideas for drills including props and study materialsProduce training videos to demonstrate proper first by planning, filming, and editing

Climbing Instructor

• Jan 2018 - Aug 2018

Monitored up to 25 climbing wall participants for proper form while managing riskAssisted in execution of paintball, challenge course, disc golf, canoeing, and climbing eventsTaught hour long technical clinics for patrons to become certified belayersLead various on and off campus trips for 5-20 participants semesterlyPromoted safe practices and leave no trace policies

Customer Service Representative

• Dec 2016 - Jan 2018

Providing exceptional customer service by providing information regarding recreation and sports servicesTaking payments for memberships, lockers and registration for events and servicesResponding to emergencies while keeping all certifications up to date Being responsible for maintaining and balancing the cash drawer

Marketing Intern

• Jan 2018 - May 2018

Managed Facebook, Instagram, and Twitter accounts to promote environmental and brand awarenessUpdated website calendar to inform the community of upcoming events Wrote blogs for the website to reiterate the importance of reducing, reusing, and recycling to the readersSent monthly emails to subscribers with statistics from the months clean-up eventsEmailed current and potential donors quarterly to promote upcoming events and opportunities Created advertising material for events and sponsorships including: brochures, pamphlets, posters, postcards, digital marketing, and social media materials.

Customer Service Representative

• May 2017 - Aug 2017

Handling transactions, providing change and executing exchangesProviding exceptional customer service by answering phone calls or in person questions regarding products, services, and policiesOverseeing 2-3 cashiers while on shift Handling transactions, providing change and executing exchangesProviding exceptional customer service by answering phone calls or in person questions regarding products, services, and policiesOverseeing 2-3 cashiers while on shift

Cashier

• Nov 2014 - Aug 2016

Keying in and repeating customers’ orders through drive thru and dine in areasResponsible for maintaining and stocking the donut caseFulfilling drink, donut and food ordersCleaning cooking space, dining room and equipment Keying in and repeating customers’ orders through drive thru and dine in areasResponsible for maintaining and stocking the donut caseFulfilling drink, donut and food ordersCleaning cooking space, dining room and equipment