Experience

TIDI Products

• United States
• Medical Equipment Manufacturing
• 200 - 300 Employee

• Ecommerce Manager

  • May 2021 - Present

• Inside Sales Manager - Distribution

  • Jul 2019 - May 2021

• Inside Sales Representative - Distribution

  • Feb 2017 - Jul 2019

  • Achieving account penetration and driving market share growth• Striving to meet and exceed annual budgetary and financial goals• Executing a detailed territory strategy to drive sales for new and existing customers• Identifying retention and regenerating accounts where business was previously lost• Maintaining thorough current and competitive product knowledge and understanding of market dynamics in order to offer creative solutions to internal and external customers



Avalon Papers, LLC

• Logistics Coordinator/Planner

  • Aug 2009 - Feb 2017

  • Analyzing work flow to plan and schedule customer orders based on availability and production capacity• Coordinating incoming and outgoing shipments to ensure lead times are met • Negotiating contracts with multiple carriers to minimize costs to the company and customers• Maintaining favorable relationships and representing the company to a vast network of carriers• Creating all necessary customs documents and shipping paperwork to promote timely delivery • Conducting analysis of logistic/warehouse operations to identify opportunities for improvement• Auditing freight bills and filing disputes or claims • Monitoring inventory and purchasing resale items as necessary • Reviewing and supervising distribution procedures to ensure vendor compliance Show less

• Inside Sales Representative/Strategic Account & Customer Relations Manager

  • Aug 2009 - Feb 2017

  • Attending trade shows, negotiating pricing and performing all tasks associated with developing new business relationships• Increasing business with existing accounts to drive profitability• Maintaining a detailed customer complaint log to ensure problem resolution and customer retention• Demonstrating to key accounts the value of expanding current product offerings • Generating and pursuing leads to acquire new customers • Establishing and maintaining web-based catalogs for ecommerce accounts to increase conversion rates• Earning and preserving customer loyalty by providing unrivaled customer service Show less