Experience

DS Psychology Group

• Australia
• Mental Health Care
• 1 - 100 Employee

• Psychologist

  • Jan 2020 - Present

  Working at DS Psychology with a great bunch of person-centred psychologists. Working at DS Psychology with a great bunch of person-centred psychologists.



Change Your Mind Psychology

• Laverton, Victoria

• Psychologist

  • Jun 2023 - Present

  Brett is the principal psychologist at Change Your Mind Psychology. He works with adults and older adolescents (16+) helping them transform their thinking. Brett is the principal psychologist at Change Your Mind Psychology. He works with adults and older adolescents (16+) helping them transform their thinking.



Oracle

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Field Support Manager

  • Oct 2016 - Jun 2023

• Senior Manager - Systems Support (VIC)

  • Oct 2016 - Oct 2016

  Focus is to deliver post-sales support and solutions to the Oracle customer base with a focus on Oracle hardware products, at the same time serving as an advocate for customer needs across the suite of Oracle products. This involves resolving post-sales non-technical customer inquiries to ensure best of breed support. A primary point of contact for customers, responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Show less



Sanctuary Lakes Foundation

• Sanctuary Lakes

• Chairman

  • Mar 2015 - Mar 2017

  The Sanctuary Lakes Foundation is a group of philanthropists that raise money to distribute to up and coming young people in Melbourne's West. It is a not for profit organisation that runs events and provides guidance and sponsorship to young golfers, dancers, athletes, footballers, and more. Over the course of its history, the Foundation has raised more than $400,000 and distributed more than $300,000 to inspirational young achievers from the Western Suburbs of Melbourne. Notables of assistance from the Foundation include Stacey Keating, 2-time winner on the Ladies European Golf Tour, Daniel Valente, member of the Australian PGA tour, and Charles Wright, a recent addition to the Australian PGA tour. The Foundation is always looking for up and coming talent in the Western Suburbs to foster. Information can be found at our new (and still being developed) website http://slfoundation.com.au or by emailing sanctuarylakesfoundation@gmail.com. Show less



Dell EMC

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager Customer Service

  • May 2012 - Dec 2015

  The role of Senior Manager, Customer Service is a most fulfilling role. I lead a team of engineers and account managers that ensure that EMC's customers and partners in Victoria and Tasmania are operating their businesses successfully on EMC infrastructure. Our goal was to always minimise the customer business risk by executing the support and maintenance contract in a proactive and predictive manner. As the Senior Manager, Customer Service at EMC, I was responsible for all aspects of the operational support and maintenance in Victoria and Tasmania. I have a team of approximately 16 staff including engineers who provide the hands and feet to all manner of EMC hardware. I am directly responsible for: - Ensure customers receive the right level of support for all hardware and software related issues, - Manage the efficacy of the partner delivery of EMC infrastructure and manage service partners to ensure consistent and effective service levels, - Leading the team of local software specialists, field supervisors, account service representatives and service account managers - Driving customer escalations - Managing operational metrics to ensure customer satisfaction - Manage the operational financial goals for VIC and TAS - Motivate and energise the technical personnel in my team Show less



Golf By ...

• Melbourne, Australia

• Contributor and Owner

  • Feb 2010 - Jan 2012

  Currently building out a new golf website that will provide news based on GOLF BY A PRO, GOLF BY A MUG GOLFER (me), GOLF BY AN ELITE, and more. Currently building out a new golf website that will provide news based on GOLF BY A PRO, GOLF BY A MUG GOLFER (me), GOLF BY AN ELITE, and more.



Sanctuary Lakes Club Limited

• Australia
• Spectator Sports
• 1 - 100 Employee

• General Manager

  • Mar 2010 - Aug 2011

  Having opted for a Sea Change, I pursued my passion of golf and of my home club Sanctuary Lakes. I am now in the fortunate position of running my golf club. This involves operating the golf club itself including maintaining the members base, the course itself, organising tournaments and events and managing a 100 seat restaurant and 120 seat function room. Having opted for a Sea Change, I pursued my passion of golf and of my home club Sanctuary Lakes. I am now in the fortunate position of running my golf club. This involves operating the golf club itself including maintaining the members base, the course itself, organising tournaments and events and managing a 100 seat restaurant and 120 seat function room.



Pervasus Holdings Pty Ltd

• Australia
• Software Development

• Operations Director

  • Feb 2010 - May 2010

  Pervasus Holdings is a solutions company designed to assist organisations with active field forces to improve the quality of work executed in the field. It provides software and consulting to find the best practices for inspections, data collection, etc., specific to an organisations industry. My role at Pervasus is to identify the solutions for the customer and to ensure the success of projects by solving the customers business issue. We aim to delight the customer on all counts. Pervasus Holdings is a solutions company designed to assist organisations with active field forces to improve the quality of work executed in the field. It provides software and consulting to find the best practices for inspections, data collection, etc., specific to an organisations industry. My role at Pervasus is to identify the solutions for the customer and to ensure the success of projects by solving the customers business issue. We aim to delight the customer on all counts.



Hypnotic Zoo

• Australia
• Technology, Information and Internet

• Part Time Program Manager

  • Feb 2010 - Mar 2010

  Hypnotic Zoo is a dynamic web design and application company. I am currently running multiple projects to provide online presence for virtual stores, banking and photographers. Hypnotic Zoo is a dynamic web design and application company. I am currently running multiple projects to provide online presence for virtual stores, banking and photographers.



Hitachi ABB Power Grids

• Switzerland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• General Manager Mobile Business Solutions

  • Jan 2009 - Jan 2010

  Working with the sales team to sell mobility based on inhouse built asset management products. I have taken the global role so am responsible nor for all mobility presales across the globe. Working with the sales team to sell mobility based on inhouse built asset management products. I have taken the global role so am responsible nor for all mobility presales across the globe.



Antenna Software (now part of Pegasystems)

• Software Development
• 1 - 100 Employee

• General Manager Products and Partners ANZ

  • Jan 2008 - Jan 2009

  I am currently working on developing the Dexterra business into a channel driven model utilising selected partners to sell and deliver mobility and field service optimisation solutions into the enterprise market.

• Director of Mobility Solutions APAC

  • Feb 2004 - Jan 2009

  Responsible for presales support which includes such tasks as: -- RFP Response Management- Account Management- Sales Strategy- Technical Presentations- Building and delivering product demonstrations- Discovery workshops



Amdocs

• United States
• Software Development
• 700 & Above Employee

• Presales Engineer

  • 2002 - 2004

  Managed the pre-sales activities for the Clarify CRM suite of products including AMDOCS Analytics, Clarify and more. Managed the pre-sales activities for the Clarify CRM suite of products including AMDOCS Analytics, Clarify and more.



Epiphany

• United States
• Software Development
• 1 - 100 Employee

• Presales Consultant

  • 2000 - 2002

  Pre-sales leads for the CRM suite of products including the Analytics and Real-Time Analytics products. Pre-sales leads for the CRM suite of products including the Analytics and Real-Time Analytics products.



Tripoint Corporation

• IT Services and IT Consulting
• 1 - 100 Employee

• Southern Region Technical Manager

  • 1999 - 2001

  Setup the business, duplicating the OpenVIew consultancy into Melbourne from Sydney. Setup the business, duplicating the OpenVIew consultancy into Melbourne from Sydney.



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• OpenView Consultant

  • 1995 - 1998

  Implemented OpenView products for HP including IT/Operations, OmniBack and Network Node Manager. Implemented OpenView products for HP including IT/Operations, OmniBack and Network Node Manager.



Telstra

• Australia
• Telecommunications
• 700 & Above Employee

• Cafe Project UNIX System Administrator

  • 1996 - 1997

  System administrator for 30 odd UNIX systems. System administrator for 30 odd UNIX systems.



HP

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Consultant

  • 1994 - 1996



ANZ

• User liaison officer

  • 1980 - 1990