Experience

Pendleton Woolen Mills

• Retail Apparel and Fashion
• 300 - 400 Employee

• CORP RETAIL IT SUPPORT SPECIALIST

  • Jan 2018 - Present



EarthLink Windstream

• Vancouver, Washington

• CPE Logistics Technician

  • Jun 2016 - Jun 2017



CDK Global

• United States
• Software Development
• 700 & Above Employee

• PCSV 1

  • Feb 2015 - Jun 2016

  PC support for CDK products. PC support for CDK products.



Providence Health & Services

• Hospitals and Health Care
• 700 & Above Employee

• IS Customer Support Specialist - Service Desk

  • Feb 2013 - Feb 2015



Support.com

• IT Services and IT Consulting
• 500 - 600 Employee

• Solutions Engineer

  • Aug 2008 - Feb 2013

  Working from home, I take customer phone calls, create Tickets and Document steps taken to resolve customer issues. While often remotely connecting to customer computers to perform various services such as • Diagnose and Repair. • PC Tune ups and Optimizations. • Answer incoming calls from both at home customers and in store Associates. Working from home, I take customer phone calls, create Tickets and Document steps taken to resolve customer issues. While often remotely connecting to customer computers to perform various services such as • Diagnose and Repair. • PC Tune ups and Optimizations. • Answer incoming calls from both at home customers and in store Associates.



New Edge Networks

• United States
• Telecommunications
• 1 - 100 Employee

• Test and Turn-Up Technician

  • Apr 2004 - Jul 2008

  In this role I became skilled in turning up highly complex networks with various access types including MPLS, Virtual Private Networks, and L2TP’s. I also became proficient working on problematic Customer Premise Equipment such as Dial Back Up units. • Answered inbound calls from Field Service personnel to assist with the turn up of new customer circuits. • Turned-up complex network designs • Reconfigured CPEs • Worked with underlying carriers to resolve circuit issues and following highly detailed installation instructions, often customized based on customer Show less



Electric Lightwave

• United States
• Telecommunications
• 1 - 100 Employee

• National Accounts Platinum Representative

  • Aug 1998 - Oct 2001

  Worked with various internal departments to ensure orders were completed in a timely manner. Scheduled and conducted meetings with superiors and Wholesale accounts regarding progress of order, while maintaining a database using Windows Office programs and company proprietary software. Wrote technical instructional documents for co-workers. Worked with various internal departments to ensure orders were completed in a timely manner. Scheduled and conducted meetings with superiors and Wholesale accounts regarding progress of order, while maintaining a database using Windows Office programs and company proprietary software. Wrote technical instructional documents for co-workers.