Joy Angbo
Career and College Program Assistant/Peer Coach at Grace Outreach Bronx- Claim this Profile
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Bio
Credentials
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Certified Administrative Professional (CAP)
Grace InstituteJul, 2022- Oct, 2024 -
Google IT Support Certificate
GoogleMay, 2021- Oct, 2024
Experience
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Grace Outreach Bronx
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United States
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Non-profit Organizations
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1 - 100 Employee
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Career and College Program Assistant/Peer Coach
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Nov 2022 - Present
Grace Outreach – Bronx, New York • Provide peer to peer instruction and create and deliver programming around career and college topics such as work readiness, goal setting, college access, and leadership • Coach students, one on one and in group setting, through the navigation of college application process, financial aid process and job search activities • Support the development of online and in person curriculums and lesson plans for remote and in person instruction • Work with students to assist in technology skill building, i.e. using the internet for research, submitting online assignments, searching and applying for employment opportunities and navigating various software • Assist with recruitment and intake for Career and College Programs which involves cold and warm outreach via phone, text and email • Assist students with creating and updating action plans, resumes, cover letters and other career related documents Show less
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Agilant Solutions, Inc.
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United States
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IT Services and IT Consulting
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100 - 200 Employee
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Field Technician
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Aug 2021 - Dec 2021
• Contracted with the Department of Education as Staff support meeting the quota of 40-50 calls per day • Responded to customer inquiries requests; resolved issues efficiently and professionally • Responsible for correct hold and transfer procedures, and keeping call times at an allotted time, depending on call type • Assessed customers problems and remedied the issue by first call or escalated the issue to the next department • Documented steps taken on the Cherwell or Service Now software • Calls resolved consisted of password resets, application support, troubleshooting printers, etc. Show less
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NPower
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Information Technology Apprentice
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Feb 2021 - Jul 2021
A 23-week instructional program designed to launch tech careers through hands-ontraining, internships,and microwork projects. The program is centered on CompTIA’sITF+, A+& Google IT Support certifications. •Hardware: Components and devices including printers, computers, laptops, and routers •Software: Troubleshoot PC and mobile device issues including application security support •Windows Operating Systems: Install and support Windows OS •Networking: Familiar with TCP/IP, WIFI, and SOHO •Security: Identify and protect against vulnerabilities for devices and their network connections •Mobile Devices: Configure laptops and other mobile devices Show less
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ArchCare
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United States
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Hospitals and Health Care
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400 - 500 Employee
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Home Health Aide
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Aug 2019 - Dec 2019
• Interprets and implements the agency’s philosophy to staff and members of the community. • Provides personal care and rehabilitation services and assists in activities of daily living as directed by the Director of Clinical Services or the supervising Registered nurse. • Carries out the agency’s mission, philosophy, goals and objectives within the guidelines of Agency policy and position function. • Interprets and implements the agency’s philosophy to staff and members of the community. • Provides personal care and rehabilitation services and assists in activities of daily living as directed by the Director of Clinical Services or the supervising Registered nurse. • Carries out the agency’s mission, philosophy, goals and objectives within the guidelines of Agency policy and position function.
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Breakthrough Deliverance Ministries
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Brooklyn, New York
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Bookkeeper
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Aug 2018 - Mar 2019
• Records weekly and monthly statements of offering, tithe, building fund and mission contributions. • Inputs individual donations of members and non-members of Breakthrough Deliverance Ministries. • Documents data into Excel compiled from weekly and monthly statements. • Records weekly and monthly statements of offering, tithe, building fund and mission contributions. • Inputs individual donations of members and non-members of Breakthrough Deliverance Ministries. • Documents data into Excel compiled from weekly and monthly statements.
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Green Valley Grill
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Greensboro, NC
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Hostess/Receptionist
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Aug 2017 - Dec 2017
• Provided excellent customer service. Maintained a well-organized reservation system to provide an orderly process and enhance the customer experience. • Maintained compliance with the company’s cleanliness and safety standards to ensure customer satisfaction. • Responsible for being knowledgeable of all the company’s products and services to effectively address customer requests and inquiries. • Provided excellent customer service. Maintained a well-organized reservation system to provide an orderly process and enhance the customer experience. • Maintained compliance with the company’s cleanliness and safety standards to ensure customer satisfaction. • Responsible for being knowledgeable of all the company’s products and services to effectively address customer requests and inquiries.
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Quaintance-Weaver Restaurants & Hotels
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United States
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Hospitality
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1 - 100 Employee
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Opportunity Greensboro Fellow- Hospitality Intern
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Jun 2017 - Aug 2017
• Shadowed positions in line-level front and back house operational roles in the hotel, events and restaurant. • Participated in workshops concerning the Lucky Star program and became an effective leader. • Gained knowledge on culture, professionalism, high standards and the connectivity of all departments. • Shadowed positions in line-level front and back house operational roles in the hotel, events and restaurant. • Participated in workshops concerning the Lucky Star program and became an effective leader. • Gained knowledge on culture, professionalism, high standards and the connectivity of all departments.
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One Accord
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Greensboro, NC
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Marketing Intern
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May 2017 - Jul 2017
• Developed a Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis on painting, drywall, and metal framing companies competing for business in the Raleigh and Durham area. Results identified innovative techniques and operational savings that could maximize One Accord’s efficiency of services and increase their revenue. • Researched, reviewed, and compared competitor’s financial statements, income and expense statements, budgets, and websites to identify best practices to enhance One Accord’s profitability and market share. • Created and implemented construction company surveys for approximately 200 customers, employees and vendors to evaluate and assess quality assurance standards optimize customer satisfaction. • Produced and presented a PowerPoint presentation from all the research and findings to management to assist in acquiring investors. Show less
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Education
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2014 - 2018
Bennett College for Women
Bachelor's Degree, Business Administration with a concentration in Management -
2013 - 2014
Nyack College
Liberal Arts and Sciences/Liberal Studies
Community
