Dan Eccher

Sr. Architect at Kore.ai
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Contact Information
us****@****om
(386) 825-5501
Location
Loveland, Colorado, United States, US
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5.0

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Zachariah Hardilek

Dan is the uncommon and very powerful combination of a technical person with great people skills. His ability to take complex technical ideas and explain them in simple English is an asset in many areas of business from leadership to sales to development. I highly recommend Dan and would gladly work with/for him again.

Pat Dawson

I had the privilege to work with Dan in two companies. He is a consummate professional, and builds immediate trust and rapport with those he works with. Dan has a unique combination of deep technical and interpersonal skills, combined with an ability to manage both processes and people effectively, even in chaotic environments. I would not hesitate to recommend him in any role he applied himself to.

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Credentials

  • Cisco Certified Webex Calling for SP Sales Professional
    Cisco
    Dec, 2019
    - Nov, 2024

Experience

  • Kore.ai
    • United States
    • Software Development
    • 700 & Above Employee
    • Sr. Architect
      • May 2023 - Present

      Have moved into a role within professional services to assist in improving solution delivery and architecting complex solutions. Work as a consultant to large corporations in Healthcare, Finance, employee-facing HR Assistance and IT Assistance. Help our clients to define APIs and business goals to ensure our developers can go from requirements to implementation quickly. Provide leadership in meetings to ensure that the requirements are in-line with what the products could do for them… Show more Have moved into a role within professional services to assist in improving solution delivery and architecting complex solutions. Work as a consultant to large corporations in Healthcare, Finance, employee-facing HR Assistance and IT Assistance. Help our clients to define APIs and business goals to ensure our developers can go from requirements to implementation quickly. Provide leadership in meetings to ensure that the requirements are in-line with what the products could do for them. Provide both architectural and flow diagrams to ensure that everyone understands the solution and to help ensure a successful implementation. Take charge when the situation warrants it to ensure we are prepared for demos at the end of each sprint, where sufficient testing has occurred to make sure they are successful.

    • Sales Engineer
      • Jul 2022 - May 2023

      At Kore.ai, the primary strategy for selling is providing the best demonstration we can in short order. We might have anywhere from a week to a month to prepare. This involved demonstrating stock solutions like HealthAssist, HR Assist and IT Assist to meet customer needs (there are many more, depending on the market). Sometimes this meant creating complex dialog tasks, FAQs, or solutions where nothing was recognized and we passed the information onto our SearchAssist product that found a… Show more At Kore.ai, the primary strategy for selling is providing the best demonstration we can in short order. We might have anywhere from a week to a month to prepare. This involved demonstrating stock solutions like HealthAssist, HR Assist and IT Assist to meet customer needs (there are many more, depending on the market). Sometimes this meant creating complex dialog tasks, FAQs, or solutions where nothing was recognized and we passed the information onto our SearchAssist product that found a snippet to summarize the results and pass it back to the Virtual Assistant. It is truly amazing what that platform can do!

  • TTEC Digital
    • Sr. Principal Cisco Contact Center Sales Engineering
      • Mar 2014 - Jul 2022

      Perform similar tasks as were required at Spanlink and ShoreGroup. Perform demonstrations of the Cisco Contact Center solutions, with the addition of third-party products and TTEC’s own products. Focused on cloud-based solutions, or hybrid cloud-premise solutions depending on client requirements. Premise solutions are proposed as well based on the desire of the client and the best fit for their business. Seek out best of breed products to add to the TTEC offerings, reviewing them in… Show more Perform similar tasks as were required at Spanlink and ShoreGroup. Perform demonstrations of the Cisco Contact Center solutions, with the addition of third-party products and TTEC’s own products. Focused on cloud-based solutions, or hybrid cloud-premise solutions depending on client requirements. Premise solutions are proposed as well based on the desire of the client and the best fit for their business. Seek out best of breed products to add to the TTEC offerings, reviewing them in collaborative sessions, demonstration, and pricing; then recommending only the best to the Product Management team. AI has become central to successful contact center implementations in the form of voice and chatbots, where Conversational IVR is the experience end customers enjoy rather than dread; with the same experience being available over the chat, SMS, and many messaging and social channels. Contribute to process improvement efforts to streamline the quoting process. Most recently developed an Excel automation for complete contract and quote generation for Cisco Webex Contact Center. The tool takes multiple Cisco BOMs and inputs from the SE, feeds that into a separate professional services estimator, and generates the Master Services Agreement, Quote w/BOM, SOW, and Services Agreement with one click. What formerly took 5+ days to put together can be done in a matter of a few hours. Mentor Sales / Systems Engineers, RFP coordinators, and other individuals within the organization. Show less Perform similar tasks as were required at Spanlink and ShoreGroup. Perform demonstrations of the Cisco Contact Center solutions, with the addition of third-party products and TTEC’s own products. Focused on cloud-based solutions, or hybrid cloud-premise solutions depending on client requirements. Premise solutions are proposed as well based on the desire of the client and the best fit for their business. Seek out best of breed products to add to the TTEC offerings, reviewing them in… Show more Perform similar tasks as were required at Spanlink and ShoreGroup. Perform demonstrations of the Cisco Contact Center solutions, with the addition of third-party products and TTEC’s own products. Focused on cloud-based solutions, or hybrid cloud-premise solutions depending on client requirements. Premise solutions are proposed as well based on the desire of the client and the best fit for their business. Seek out best of breed products to add to the TTEC offerings, reviewing them in collaborative sessions, demonstration, and pricing; then recommending only the best to the Product Management team. AI has become central to successful contact center implementations in the form of voice and chatbots, where Conversational IVR is the experience end customers enjoy rather than dread; with the same experience being available over the chat, SMS, and many messaging and social channels. Contribute to process improvement efforts to streamline the quoting process. Most recently developed an Excel automation for complete contract and quote generation for Cisco Webex Contact Center. The tool takes multiple Cisco BOMs and inputs from the SE, feeds that into a separate professional services estimator, and generates the Master Services Agreement, Quote w/BOM, SOW, and Services Agreement with one click. What formerly took 5+ days to put together can be done in a matter of a few hours. Mentor Sales / Systems Engineers, RFP coordinators, and other individuals within the organization. Show less

  • PSS Help (Product Support Solutions)
    • United States
    • Telecommunications
    • 1 - 100 Employee
    • Executive Vice President of Global Professional Services
      • Oct 2012 - Feb 2014

      Lead a diverse group of professional services people skilled in Contact Center Deployment, Optimization, and VXML IVR Development utilizing Java, C#, Genesys Composer, Cisco CVP Studio, and various Nuance tools. Leading vendor in providing professional services for Genesys 6 support, Genesys 6 to 8 and 7 to 8 upgrades, and providing deRisked transition services to move our customers off legacy IVR and ACD systems to industry standard VXML and SIP-based telephony systems. Led the… Show more Lead a diverse group of professional services people skilled in Contact Center Deployment, Optimization, and VXML IVR Development utilizing Java, C#, Genesys Composer, Cisco CVP Studio, and various Nuance tools. Leading vendor in providing professional services for Genesys 6 support, Genesys 6 to 8 and 7 to 8 upgrades, and providing deRisked transition services to move our customers off legacy IVR and ACD systems to industry standard VXML and SIP-based telephony systems. Led the development of the PSS Project Methodology for small and large-scale projects. Smaller scale utilizing Waterfall, while larger / more complex projects are accomplished through a new Waterfall / Agile Hybrid Methodology. Streamlining professional services through improved processes, and the creation of templates for pre-sales and deployment. Enabling a consistent pre-sales Discovery process through questionnaires that feed into professional services estimating tools. Key executive in determining company direction with a focus on growing the organization, process improvement, and improving profitability. Show less Lead a diverse group of professional services people skilled in Contact Center Deployment, Optimization, and VXML IVR Development utilizing Java, C#, Genesys Composer, Cisco CVP Studio, and various Nuance tools. Leading vendor in providing professional services for Genesys 6 support, Genesys 6 to 8 and 7 to 8 upgrades, and providing deRisked transition services to move our customers off legacy IVR and ACD systems to industry standard VXML and SIP-based telephony systems. Led the… Show more Lead a diverse group of professional services people skilled in Contact Center Deployment, Optimization, and VXML IVR Development utilizing Java, C#, Genesys Composer, Cisco CVP Studio, and various Nuance tools. Leading vendor in providing professional services for Genesys 6 support, Genesys 6 to 8 and 7 to 8 upgrades, and providing deRisked transition services to move our customers off legacy IVR and ACD systems to industry standard VXML and SIP-based telephony systems. Led the development of the PSS Project Methodology for small and large-scale projects. Smaller scale utilizing Waterfall, while larger / more complex projects are accomplished through a new Waterfall / Agile Hybrid Methodology. Streamlining professional services through improved processes, and the creation of templates for pre-sales and deployment. Enabling a consistent pre-sales Discovery process through questionnaires that feed into professional services estimating tools. Key executive in determining company direction with a focus on growing the organization, process improvement, and improving profitability. Show less

  • C1
    • United States
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Director, Systems Engineering
      • Jul 2011 - Oct 2012

      Led a team of the best Systems Engineers in the Cisco contact center business. They do an exceptional job engineering medium to exceptionally large / worldwide contact centers using Cisco UCCE and CVP. All of them are highly skilled in Contact Center Express, Enterprise Contact Center, Unified Communications, Collaboration, Unified Computing System, and Video. Mentored existing Systems Engineers, as well as hiring non-Cisco SEs and training them in UCCE, CVP, DesignXpert, and various… Show more Led a team of the best Systems Engineers in the Cisco contact center business. They do an exceptional job engineering medium to exceptionally large / worldwide contact centers using Cisco UCCE and CVP. All of them are highly skilled in Contact Center Express, Enterprise Contact Center, Unified Communications, Collaboration, Unified Computing System, and Video. Mentored existing Systems Engineers, as well as hiring non-Cisco SEs and training them in UCCE, CVP, DesignXpert, and various other Cisco technologies and Spanlink processes. Developed standards for utilizing Netformx DesignXpert to create Cisco design diagrams and BOMs. Significant contributor to the Microsoft CRM with Experlogix initiative to accurately import Netformx BOMs into Experlogix. Worked with professional services to enhance and improve accuracy of the Experlogix professional services estimation process while helping to improve ease of use. Worked to develop lasting relationships with our customers and personnel in various roles at Cisco, such as the Systems Engineering teams, Product Sales Specialists, Account Managers, and Regional Managers. Provided the interface to key Spanlink partners. Show less Led a team of the best Systems Engineers in the Cisco contact center business. They do an exceptional job engineering medium to exceptionally large / worldwide contact centers using Cisco UCCE and CVP. All of them are highly skilled in Contact Center Express, Enterprise Contact Center, Unified Communications, Collaboration, Unified Computing System, and Video. Mentored existing Systems Engineers, as well as hiring non-Cisco SEs and training them in UCCE, CVP, DesignXpert, and various… Show more Led a team of the best Systems Engineers in the Cisco contact center business. They do an exceptional job engineering medium to exceptionally large / worldwide contact centers using Cisco UCCE and CVP. All of them are highly skilled in Contact Center Express, Enterprise Contact Center, Unified Communications, Collaboration, Unified Computing System, and Video. Mentored existing Systems Engineers, as well as hiring non-Cisco SEs and training them in UCCE, CVP, DesignXpert, and various other Cisco technologies and Spanlink processes. Developed standards for utilizing Netformx DesignXpert to create Cisco design diagrams and BOMs. Significant contributor to the Microsoft CRM with Experlogix initiative to accurately import Netformx BOMs into Experlogix. Worked with professional services to enhance and improve accuracy of the Experlogix professional services estimation process while helping to improve ease of use. Worked to develop lasting relationships with our customers and personnel in various roles at Cisco, such as the Systems Engineering teams, Product Sales Specialists, Account Managers, and Regional Managers. Provided the interface to key Spanlink partners. Show less

  • ATSG (ShoreGroup)
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Consulting Systems Engineer - Contact Center
      • Sep 2010 - Jun 2011

      Cisco Contact Center pre-sales systems engineering for UCCE, CVP, IPIVR, UCCX, Voice Gateways, UC other Cisco Collaboration products. Developed tools to improve the accuracy and efficiency with which designs and quotes are built. Process improvement. Cisco Contact Center pre-sales systems engineering for UCCE, CVP, IPIVR, UCCX, Voice Gateways, UC other Cisco Collaboration products. Developed tools to improve the accuracy and efficiency with which designs and quotes are built. Process improvement.

  • C1
    • United States
    • IT Services and IT Consulting
    • 300 - 400 Employee
    • Consulting Systems Engineer
      • Jan 2005 - Sep 2010

      Systems engineering, sales engineering, and architecture of Cisco UC (Cisco Unified Communications), Cisco UCCE (Cisco Unified Contact Center Enterprise), and Cisco CVP (Cisco Customer Voice Portal) solutions (Cisco Collaboration). Certified in Netformx DesignXpert which is a tool for building Cisco designs, configurations, and BOMs (bills of material). Also part of the Tools team, building tools to streamline the quoting and sales process. Spearheaded the idea and implementation of a… Show more Systems engineering, sales engineering, and architecture of Cisco UC (Cisco Unified Communications), Cisco UCCE (Cisco Unified Contact Center Enterprise), and Cisco CVP (Cisco Customer Voice Portal) solutions (Cisco Collaboration). Certified in Netformx DesignXpert which is a tool for building Cisco designs, configurations, and BOMs (bills of material). Also part of the Tools team, building tools to streamline the quoting and sales process. Spearheaded the idea and implementation of a Post Call Survey Application for non-technical administration and survey creation. Likewise proposed the main list of functionality for a Courtesy Callback product. Provided Product Management functional contribution in building the business case for investing in the products, defining and negotiating feature set, and was a major contributor to brochures and web content for the two products. Both products were in production on client site in under 6 months, in 2009. Overall Account Team Sales as SE: 2010 - #1 Account Team YTD 2009 - #1 Account Team 2008 - #1 Account Team 2007 - #2 Account Team 2006 - #1 Account Team 2005 - #1 Account Team Show less Systems engineering, sales engineering, and architecture of Cisco UC (Cisco Unified Communications), Cisco UCCE (Cisco Unified Contact Center Enterprise), and Cisco CVP (Cisco Customer Voice Portal) solutions (Cisco Collaboration). Certified in Netformx DesignXpert which is a tool for building Cisco designs, configurations, and BOMs (bills of material). Also part of the Tools team, building tools to streamline the quoting and sales process. Spearheaded the idea and implementation of a… Show more Systems engineering, sales engineering, and architecture of Cisco UC (Cisco Unified Communications), Cisco UCCE (Cisco Unified Contact Center Enterprise), and Cisco CVP (Cisco Customer Voice Portal) solutions (Cisco Collaboration). Certified in Netformx DesignXpert which is a tool for building Cisco designs, configurations, and BOMs (bills of material). Also part of the Tools team, building tools to streamline the quoting and sales process. Spearheaded the idea and implementation of a Post Call Survey Application for non-technical administration and survey creation. Likewise proposed the main list of functionality for a Courtesy Callback product. Provided Product Management functional contribution in building the business case for investing in the products, defining and negotiating feature set, and was a major contributor to brochures and web content for the two products. Both products were in production on client site in under 6 months, in 2009. Overall Account Team Sales as SE: 2010 - #1 Account Team YTD 2009 - #1 Account Team 2008 - #1 Account Team 2007 - #2 Account Team 2006 - #1 Account Team 2005 - #1 Account Team Show less

  • Eccher Software Development, LLC
    • President / Owner
      • Mar 2002 - Dec 2004

      Computer Telephony Integrations (CTI) for Enterprise-class businesses. Partial Ownership of The Primas Group. Developed the LinkScope CTI Analyzer product, while taking on the Product Manager role in generating the product documentation, as well as contributing significantly to the content and format of the marketing collateral. Computer Telephony Integrations (CTI) for Enterprise-class businesses. Partial Ownership of The Primas Group. Developed the LinkScope CTI Analyzer product, while taking on the Product Manager role in generating the product documentation, as well as contributing significantly to the content and format of the marketing collateral.

  • Aspect Communications
    • Loveland, CO - Telecommute
    • Director, Contact Server Practice
      • Jan 1999 - Mar 2002

      Responsible for business development, staffing, technical and project management oversight for all Enterprise Contact Server deployments in the Americas. Led the move to a T&M delivery model for larger projects. Provided the vision in developing a marketing campaign to target the installed base of Nortel, Avaya, and Aspect with packaged and fixed-price CTI solutions (PowerStart). Brought strong leadership to the development of new strategy for the worldwide services organization. Led 4… Show more Responsible for business development, staffing, technical and project management oversight for all Enterprise Contact Server deployments in the Americas. Led the move to a T&M delivery model for larger projects. Provided the vision in developing a marketing campaign to target the installed base of Nortel, Avaya, and Aspect with packaged and fixed-price CTI solutions (PowerStart). Brought strong leadership to the development of new strategy for the worldwide services organization. Led 4 managers, each with teams of 8 to 15 employees to establish a reusable software strategy that greatly increased the profit margin while leading to exceptional client satisfaction. Changed the bonus program to encourage engineers to complete projects under budget, while greatly increasing their utilization. Many had utilization above 100% due to leveraging processes, reusable code, and hard work to complete projects ahead of schedule. Ensured quality by holding consultants accountable for their work, and supporting it when there were shortcomings, which were rare. Grew the practice from 15 to 42 people in a year. Reviewed every statement of work for a multi-million-dollar practice. Created the services / solution strategy for the delivery of multimedia contact center solutions. Mentored four first-level managers in developing the company’s fast-track training for new hires while ensuring proper project oversight with many new people on the team. Fostered knowledge sharing in weekly conference calls while making software module reuse a top priority. Awarded as top contributor in Aspect Professional Services 2001, and only representative of that group at 2001 Master’s Club. Developed a project management methodology for CTI solutions. Evaluated and selected a software version control system, which was optimized for remote workers. Participated in a leadership role on the team to develop the worldwide professional services project management methodology for Aspect. Show less Responsible for business development, staffing, technical and project management oversight for all Enterprise Contact Server deployments in the Americas. Led the move to a T&M delivery model for larger projects. Provided the vision in developing a marketing campaign to target the installed base of Nortel, Avaya, and Aspect with packaged and fixed-price CTI solutions (PowerStart). Brought strong leadership to the development of new strategy for the worldwide services organization. Led 4… Show more Responsible for business development, staffing, technical and project management oversight for all Enterprise Contact Server deployments in the Americas. Led the move to a T&M delivery model for larger projects. Provided the vision in developing a marketing campaign to target the installed base of Nortel, Avaya, and Aspect with packaged and fixed-price CTI solutions (PowerStart). Brought strong leadership to the development of new strategy for the worldwide services organization. Led 4 managers, each with teams of 8 to 15 employees to establish a reusable software strategy that greatly increased the profit margin while leading to exceptional client satisfaction. Changed the bonus program to encourage engineers to complete projects under budget, while greatly increasing their utilization. Many had utilization above 100% due to leveraging processes, reusable code, and hard work to complete projects ahead of schedule. Ensured quality by holding consultants accountable for their work, and supporting it when there were shortcomings, which were rare. Grew the practice from 15 to 42 people in a year. Reviewed every statement of work for a multi-million-dollar practice. Created the services / solution strategy for the delivery of multimedia contact center solutions. Mentored four first-level managers in developing the company’s fast-track training for new hires while ensuring proper project oversight with many new people on the team. Fostered knowledge sharing in weekly conference calls while making software module reuse a top priority. Awarded as top contributor in Aspect Professional Services 2001, and only representative of that group at 2001 Master’s Club. Developed a project management methodology for CTI solutions. Evaluated and selected a software version control system, which was optimized for remote workers. Participated in a leadership role on the team to develop the worldwide professional services project management methodology for Aspect. Show less

  • MicroHouse
    • Boulder, CO
    • Product Manager / Program Manager / Software Development Manager
      • May 1997 - Dec 1998

      Managed software development, quality assurance, and technical support for ImageCast, DriveGuide, EZ-Drive, MaxBlast Plus, and other hard drive utility software products. Managed multiple release cycles of these products, while working with the hard drive companies to ensure the software met their needs and desires both technically and from an ease of use perspective. Played a major role in Product Management and Go-to-market strategy, while working with InfoWorld to ensure our product… Show more Managed software development, quality assurance, and technical support for ImageCast, DriveGuide, EZ-Drive, MaxBlast Plus, and other hard drive utility software products. Managed multiple release cycles of these products, while working with the hard drive companies to ensure the software met their needs and desires both technically and from an ease of use perspective. Played a major role in Product Management and Go-to-market strategy, while working with InfoWorld to ensure our product was completed on-time and submitted throughout the multiple milestones during the review process. Worked closely with the author of the article / review to ensure he had everything he needed to provide the best possible review of ImageCast IC3. ImageCast won top honors in the review, and was runner up to Dragon Naturally Speaking in the Utility Software category at the 1999 Fall COMDEX. Show less Managed software development, quality assurance, and technical support for ImageCast, DriveGuide, EZ-Drive, MaxBlast Plus, and other hard drive utility software products. Managed multiple release cycles of these products, while working with the hard drive companies to ensure the software met their needs and desires both technically and from an ease of use perspective. Played a major role in Product Management and Go-to-market strategy, while working with InfoWorld to ensure our product… Show more Managed software development, quality assurance, and technical support for ImageCast, DriveGuide, EZ-Drive, MaxBlast Plus, and other hard drive utility software products. Managed multiple release cycles of these products, while working with the hard drive companies to ensure the software met their needs and desires both technically and from an ease of use perspective. Played a major role in Product Management and Go-to-market strategy, while working with InfoWorld to ensure our product was completed on-time and submitted throughout the multiple milestones during the review process. Worked closely with the author of the article / review to ensure he had everything he needed to provide the best possible review of ImageCast IC3. ImageCast won top honors in the review, and was runner up to Dragon Naturally Speaking in the Utility Software category at the 1999 Fall COMDEX. Show less

  • Colorado Time Systems
    • United States
    • Appliances, Electrical, and Electronics Manufacturing
    • 1 - 100 Employee
    • Director of Engineering, IT, Purchasing
      • 1988 - 1997

      Led a team of engineers in research & development and production engineering. Released a multitude of improved and new products. Led the deployment of Windows 3.1, 95, Mail, Schedule+, and MS-Office before most companies had heard of them. Led and oversaw a 20% reduction in inventory, freeing up cash for operations. Led a team of engineers in research & development and production engineering. Released a multitude of improved and new products. Led the deployment of Windows 3.1, 95, Mail, Schedule+, and MS-Office before most companies had heard of them. Led and oversaw a 20% reduction in inventory, freeing up cash for operations.

Education

  • Colorado State University
    BSCS, Computer Science, Electrical Engineering
    1986 - 1993
  • TVHS
    High School Diploma, Mathematics, Science, Computers
    1983 - 1986

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