Experience

EDGE Education

• South Africa
• E-Learning Providers
• 1 - 100 Employee

• Academic Manager

  • Oct 2018 - Present

  My job as the Academic Manager of the non-technical team at EDGE allows me to conceptualise and facilitate the production of content, from its traditional text format created for print, to the instructional design of CourseBooks and other custom EdTech solutions. My team is substantial and my role quite diverse. Some of my primary duties are detailed below.Textbook, CourseBook, and custom EdTech solution conceptualisation:• Identifying the relevant target audience • Conducting client and learner needs analyses • Formulating and reviewing outcomes• Creating and reviewing textbook and course structures • Conducting gap analyses on exiting content to identify work required• Advising on appropriate learning technologies to be employedSubject matter expert (SME) collaboration:• Recruiting SMEs to author content for projects• Training SMEs on specific content creation techniques • Working closely with SMEs to ensure content is fit-for-purposeBest practice and innovation:• Creating processes, approaches, and guides for content creation• Ensuring processes, approaches, and guides align with industry trends and standards• Conducting research to keep abreast of emerging trends in the industryTeam management:• Guiding and supporting the Team Leads in executing the project plan and managing the team’s daily tasks • Providing support, input, and guidance for any technical or content challenges experienced by content developers, freelancers, and SMEsProject management:• Creating high-level project plans for the content development team• Managing project timelines• Monitoring and flagging project risks • Collaborating with the Head of Content to produce project costingsQuality assurance:• Acting as the final quality assurance gatekeeper for all content (digital and print) • Ensuring all content is fit-for-purpose



Evolvin(k)

• Owner

  • Jan 2018 - Feb 2019

  Academic Content I provide multiple services for a wide variety of industries; from writing for e-learning to writing textbooks, textbook chapters, and study guides. I also provide review and revision services – whether you need to update an old, outdated piece or review another author’s work – I do it all.My areas of expertise can be classified as ‘non-technical’. That means any topic that does not require an extensive amount of math or scientific calculation. I have however done work on some basic courses for engineers, regulatory courses for accountants, and general legislative courses (such as the POPI Act). Generally, however, my topics of preference fall within the Commerce and Humanities spectrum (Public Relations, HR, Project Management, Psychology, Philosophy, English, etc.). Learning/Instructional DesignWhether you create traditional classroom learning or e-learning, it is vital that the learning experience is both effective and engaging. My expertise lies within the e-learning realm. My services include sourcing/creating content, extracting content, creating storyboards (for learning units, videos, animations, etc.), and performing quality assurance on all deliverables in the process, including the final product. Quality Assurance Quality assurance (QA) in the e-learning industry is still in its infancy and most companies are only now starting to realize its value. QA is not about proofreading, editing and user acceptance testing, although it certainly includes those elements. QA is about company processes and ensuring that the outputs of those processes meet the required quality standards. I can help your company to implement its own unique process or analyze and refine the process already in place. Proofreading and EditingI offer proofreading and editing services for multiple deliverables across various industries whether it relates to e-learning, academic content or non-academic content.



TTRO

• South Africa
• E-Learning Providers
• 1 - 100 Employee

• Quality Assurance Manager

  • Nov 2015 - Jan 2018

  In my capacity as Quality Assurance Manager at The Training Room Online I ensure that systematic actions and structures are implemented to maintain quality levels in complex environments, where products and services are created in a value chain consisting of multiple team members. I ensure that we don’t just evaluate the end result/product, but manage all the intermediate steps in order to deliver an exceptional value-added product to our clients. Simply put, I am the keeper of the process. It is my job to ensure all staff adhere to our processes, employ best practice and deliver work of the highest quality.



EPIK (English Program in Korea)

• Education Administration Programs
• 700 & Above Employee

• English Teacher

  • Feb 2013 - Feb 2015



University of Johannesburg

• South Africa
• Higher Education
• 700 & Above Employee

• Writing Consultant

  • Feb 2012 - Nov 2012

• Research Assistant

  • Jan 2011 - Nov 2012

• Philosophy Tutor

  • Feb 2010 - Nov 2012

• Part-Time Lecturer (Applied Ethics)

  • 2012 - 2012