Iván García

Implementation Specialist | IT Support Engineer at Lean Tech
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Contact Information
us****@****om
(386) 825-5501
Location
Colombia, CO
Languages
  • Español Native or bilingual proficiency
  • Ingles Professional working proficiency
Skills

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Credentials

  • Python Bootcamp
    Udemy
    Feb, 2023
    - Nov, 2024
  • Python and Django Full Stack Web Developer Bootcamp
    Udemy
    Nov, 2022
    - Nov, 2024
  • Agile Scrum Master
    Simplilearn
    Sep, 2021
    - Nov, 2024
  • Introduction to Project Management
    Simplilearn
    Sep, 2021
    - Nov, 2024
  • Scrum Fundamentals Certified (SFC)
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Sep, 2021
    - Nov, 2024
  • ISO/IEC 27001 Internal Auditor
    CertiProf
    Apr, 2022
    - Nov, 2024
  • Scrum Product Owner Professional Certificate - SPOPC
    CertiProf
    Mar, 2022
    - Nov, 2024
  • Scrum Master Professional Certificate - SMPC®
    CertiProf
    Feb, 2022
    - Nov, 2024
  • Scrum Foundation Professional Certificate
    CertiProf
    Aug, 2021
    - Nov, 2024

Experience

  • Lean Tech
    • Colombia
    • Strategic Management Services
    • 300 - 400 Employee
    • Implementation Specialist | IT Support Engineer
      • May 2022 - Present

      • Provide technical support to clients, including troubleshooting meeting 4 bottom lines (Scope, Time, Cost & Quality) • Respond to and resolve service tickets in a timely and professional manner. • Escalate complex issues to high-tier support as necessary. • Communicate with clients regularly to provide updates and ensure client satisfaction. • Provide technical support to clients, including troubleshooting meeting 4 bottom lines (Scope, Time, Cost & Quality) • Respond to and resolve service tickets in a timely and professional manner. • Escalate complex issues to high-tier support as necessary. • Communicate with clients regularly to provide updates and ensure client satisfaction.

  • Intelligent Audit
    • United States
    • Transportation, Logistics, Supply Chain and Storage
    • 100 - 200 Employee
    • Implementation Specialist | EDI Specialist
      • May 2022 - Present

      • Drive, implement, and troubleshoot EDI and trading partner integration setup and mapping development projects. • Analyze specifications for enhancements to Electronic Data Interchange maps • Work closely with business partners, internal stakeholders, and product development to ensure expectations in service delivery are met • Support User Acceptance Test (UAT) process assuring the proper deployment of the solution meeting 4 bottom lines (Scope, Time, Cost & Quality) • Drive, implement, and troubleshoot EDI and trading partner integration setup and mapping development projects. • Analyze specifications for enhancements to Electronic Data Interchange maps • Work closely with business partners, internal stakeholders, and product development to ensure expectations in service delivery are met • Support User Acceptance Test (UAT) process assuring the proper deployment of the solution meeting 4 bottom lines (Scope, Time, Cost & Quality)

  • Universidad del Norte
    • Colombia
    • Higher Education
    • 700 & Above Employee
    • Information Security Engineer
      • Jan 2018 - May 2022

      IT engineer responsible of leading IT projects management that helps the organization to achieve the organization objectives and improve IT Security procedures.Responsible of the administration and documentation of the roles and permission matrix, ensuring compliance of user activation and deactivation within the organization's systems as part of the logical access controls. Provide the best customer support to users around the campus in a timely manner and correct management to cases/tickets. In charge of review the Program Changes requests inside the IT department. Show less

    • Project Engineer
      • May 2017 - Dec 2017

      IT engineer responsible of for leading IT projects that help to achieve the organization objectives and improve IT Security procedures. Customer support to internal clients, basic access and roles requirements. First level support as a specialist.Responsible for ensuring compliance of user activation and deactivation within the organization's systems as part of logical access controls.

  • EY
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Staff II
      • Oct 2014 - May 2017

      Engineer in charge of IT risk-based audit and evaluation of the IT general controls (ITGCs).- Data protection analysis support.- Support the implementation of the risk management office- PMO support engineer- IT Audits

    • Staff I
      • Dec 2012 - Oct 2014

      Engineer in charge of IT risk-based audit and evaluation of the IT general controls (ITGCs).- Data protection analysis support.- Support the implementation of the risk management office- PMO support engineer- IT Audits

  • Insercop Distrilan & Cia. Ltda.
    • Ingeniero de Soporte
      • Jan 2012 - Nov 2012

      Engineer in charge of support the implementation of the document management software “Docuware”. Customer support to external clients with software issues and basic requirements. Engineer in charge of support the implementation of the document management software “Docuware”. Customer support to external clients with software issues and basic requirements.

Education

  • Universidad del Norte
    Especialista en Gerencia de Tecnologías de la Información, Ingeniería de sistemas
    2016 - 2017
  • Universidad del Norte
    Ingeniero de Sistemas
    2007 - 2012

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