Mohammad Mahfuzur Rahman, PMP
Service Delivery Manager at Huawei Norge- Claim this Profile
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Bangla Native or bilingual proficiency
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English Professional working proficiency
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Norwegian Elementary proficiency
Topline Score
Bio
Mohammed Sadique Murshid, PMP®
Mr. Mahfuzur Rahman, a name that is inseparable from my own career milestones. More than 7 years we have worked together in same department at the end. As a professional I haven't met such a cool co-worker ever since and always been there to come across over my expectation of the outcome. From company internal to external (customer/client) from relationship to professional KPI achievement he drove his team very excellently. I never felt any difficulty to promote him to new level of responsibility. In summary, Mr. Rahman is an excellent co-worker/subordinate/employee whom everyone will love to have in team/organization. I wish him great success and more achievement in his future.
Mohammed Sadique Murshid, PMP®
Mr. Mahfuzur Rahman, a name that is inseparable from my own career milestones. More than 7 years we have worked together in same department at the end. As a professional I haven't met such a cool co-worker ever since and always been there to come across over my expectation of the outcome. From company internal to external (customer/client) from relationship to professional KPI achievement he drove his team very excellently. I never felt any difficulty to promote him to new level of responsibility. In summary, Mr. Rahman is an excellent co-worker/subordinate/employee whom everyone will love to have in team/organization. I wish him great success and more achievement in his future.
Mohammed Sadique Murshid, PMP®
Mr. Mahfuzur Rahman, a name that is inseparable from my own career milestones. More than 7 years we have worked together in same department at the end. As a professional I haven't met such a cool co-worker ever since and always been there to come across over my expectation of the outcome. From company internal to external (customer/client) from relationship to professional KPI achievement he drove his team very excellently. I never felt any difficulty to promote him to new level of responsibility. In summary, Mr. Rahman is an excellent co-worker/subordinate/employee whom everyone will love to have in team/organization. I wish him great success and more achievement in his future.
Mohammed Sadique Murshid, PMP®
Mr. Mahfuzur Rahman, a name that is inseparable from my own career milestones. More than 7 years we have worked together in same department at the end. As a professional I haven't met such a cool co-worker ever since and always been there to come across over my expectation of the outcome. From company internal to external (customer/client) from relationship to professional KPI achievement he drove his team very excellently. I never felt any difficulty to promote him to new level of responsibility. In summary, Mr. Rahman is an excellent co-worker/subordinate/employee whom everyone will love to have in team/organization. I wish him great success and more achievement in his future.
Credentials
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Project Management Professional (PMP)®
The Project Management Institute (PMI)Apr, 2015- Nov, 2024 -
Cloud Digital Leader
Google CloudOct, 2022- Nov, 2024
Experience
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Huawei Norge
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Norway
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Telecommunications
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1 - 100 Employee
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Service Delivery Manager
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Mar 2016 - Present
• As a service delivery manager managing maintenance service projects of Huawei Norge from Pre sales to closing • Ensuring contractual delivery , manage customer relationship, reporting to internal and external management and handle related escalations • Maintain agreed SLA with customer utilizing local and remote resources • Responsible for project planning, execution, monitoring and change management, related process update and documentation, revenue recognition and closing • Network disaster management including internal and external stakeholders’ management during incidents • Cyber security management for delivery service including promotional activities, monitoring performance and report to related management team Show less
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Kona Software Lab Ltd.
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Bangladesh
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Information Technology & Services
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100 - 200 Employee
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Manager Technical Marketing
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Jul 2015 - Mar 2016
Worked as product manager for payment industry related software product. Participated in product showcasing in technical fairs. . Worked as project manager for software product development. Worked as product manager for payment industry related software product. Participated in product showcasing in technical fairs. . Worked as project manager for software product development.
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Huawei
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China
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Telecommunications
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700 & Above Employee
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Head of Maintenance (Program Manager)
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Jan 2014 - Jul 2015
• Lead the Customer Support team including a pool of Service project Manager and Engineers• Delivery of Annual Maintenance projects, Version Upgrade project and any other service projects• Review maintenance contracts for all the GSM operators in Bangladesh • Project progress monitoring and control• Resource Planning, developing, hiring, assigning and releasing for all the service projects in Bangladesh Huawei• Internal and External customer management including complain handling• Resource performance evaluation and awarding• Resource skill assessment and development planning including training arrangement• Inter department resource sharing and execution considering development of resource Show less
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Maintenance Manager (Service Delivery Manager)
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Oct 2010 - Dec 2013
• Service delivery Manager for second largest GSM operator in Bangladesh• Ensure quality service delivery from contract review to Maintenance service delivery• Project cost and delivery control• Ensure Network safety of all the product line delivered from Huawei running in operator network• Follow up resolving problem within SLA time line• Reporting to internal and external stakeholders• Help to recognize revenue• Arrange internal and external monthly meeting• Follow up all kind of maintenance service delivery according to yearly plan• Arrange team for project (service product) delivery• Arrange team work for multi product related fault and critical situation recovery Show less
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Core Network Engineer
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Mar 2006 - Oct 2010
• Solve the problems reported by customers at their network in MSC Server & MGW within service level agreement time line• Lead the rectifications for all GSM operators by core network engineers• Arrange training and case study session for resource development • Regular network health checks to ensure smooth service by the equipment• Provide solution for the new service requirements of customer with the help of Huawei Expert team• Maintain good relation with customer by good response for their queries and problems• Ensure customers expected KPI of the service from MSC Server and MGW according to agreement• Arrange on time delivery of the equipment by subcontractor• Supervise project rollout works to maintain the quality of installation• Report progress of the project to stake holders• Commissioning new and expanded Soft Switches Show less
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Education
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2009 - 2011
IBA, University of Dhaka
MBA, Marketing -
2001 - 2005
Chittagong University of Engineering and Technology
B.Sc, Computer Science and Engineering
Community
