Relief Learning Support

• Nov 2021 - Present

Event and Regatta Intern

• Jul 2019 - Sep 2019

Lead Instructor (Founder)

• Aug 2014 - Mar 2017

• Founded the business with five partners. • Performed standard instructor responsibilities. • Maintained and Improved service quality by analysing previous cases with customer feedback, and assisting equipment maintenance by performing regular zeroing. • Designed services, created modified projects to meet individual customers’ needs, and prepared presentations. • Introduced training programs, coached competitive Military Simulation Sports teams. • Composed Standard Operation Procedures for relevant tasks. Achievements • Improved customer experience, ensured healthy customer relationship, and maintained customer retention rate. • Ensured superior equipment performance in the local market. • Undertook the first Laser Simulated Combat Competition of NanJing Forestry University, attracted wide media coverage. • Sport Team Coached achieved favourable result in regional competitions.

Instructor (Part Time)

• Jun 2012 - Feb 2015

• Introduced to Outbound Training tasks as a trainee instructor. • Performed standard instructor responsibilities as an instructor. • Delivered services for home organization and other organizations under request. • Improved procedures in several services to improve efficiency, and enhance customer experience. Achievement • Established favourable reputation in the local market. • Introduced to Outbound Training tasks as a trainee instructor. • Performed standard instructor responsibilities as an instructor. • Delivered services for home organization and other organizations under request. • Improved procedures in several services to improve efficiency, and enhance customer experience. Achievement • Established favourable reputation in the local market.