Senior Customer Success Manager

• Oct 2023 - Present

Customer Success Manager

• Aug 2022 - Sep 2023

Responsibilities Include:• Develop and maintain strategies for measuring customer success and work with customers to resolve any found issues• Develop and maintain strong, on-going relationships with HammerTech customers. Protecting revenue and renewals for enterprise clients• Work closely with the implementation team in order to:- Facilitate the transition of the customer from implementation to Customer Success- Utilize implementation resources to help carry out customer success functions• Understand the implementation process and provide support when required; ensuring contractual obligations and regulatory requirements are met• Provide status reporting to both internal management and clients Show less

Senior Implementation Consultant

• Oct 2021 - Aug 2022

• Provide assistance in all facets of implementation including solution analysis, configuration, project planning, training material creation, training delivery and ongoing implementation support. • In this role, I focus on large enterprise implementation, while supporting other team members on small to medium size implementations. • Secondary to implementation is to provide assistance in the day-to-day business administration activities of HammerTech, tasks ranging from mentoring junior staff, building relationships with team members in other functional areas of the business, helping to on-board new staff, responding to customer support tickets, assisting in the upkeep of our online knowledge base and undertaking continuous improvement on HammerTech processes. Show less

Director of Project Safety

• Jul 2021 - Oct 2021

Project Success Manager

• Jan 2021 - Oct 2021

As the Project Success Manager, Dylan is taking on hiring and onboarding of project staff as well as coaching and supporting the individual growth of Trinity’s Project Safety Management workforce. He will be a key player in developing strong partnerships with clients built on accountability, alignment, and integration of project staff into client teams. Dylan will also continue to spearhead the development and integration of Trinity’s internal and external risk management technology, allowing Trinity to utilize data to create better business intelligence and safety visibility for our projects and customers. Show less

ROCIP Loss Control Manager

• Jan 2018 - Dec 2020

• Conduct daily safety observations and orientations to ensure understanding and compliance of all safety rules and regulations under ROCIP 4. • Review daily planning by contractor to maintain a proactive safety approach• Generate leading and lagging indicators reports • Attend and facilitate weekly safety coordination meetings • Review incidents and near misses, provide analysis and recommendations to avoid future accidents / near misses • Monitor compliance of all OSHA, state and Federal regulations including implementing new programs as per OSHA guidelines • Review site specific safety plans for each project• Develop improvement and engagement initiatives OCIP Construction Safety Consultant for a large scale multi-site construction project in the Washington, DC Metro area. This position provided a vital service in one of DC's most significant projects in recent history. Projects SOW’s included $500+ million underground tunneling construction for the city of DC’s CSO system, DC Water high rise headquarters building, multiple small and large diameter water and sewer line replacements, tunnel lining, and multiple others for a combined overall of $1.2 Billion in improvement projects. Show less

Safety Consultant

• Oct 2018 - Jul 2019

Safety consultant for a hi-rise building construction of the Yards Hotel in Washington, D.C.-Conduct safety oversight for DRCC and their subcontractors-Provide task specific safety training-Conduct daily job hazard analysis and mitigation procedures for complex work activities-Maintain all required safety documentation

Co-Founder

• Sep 2018 - Jan 2021

HardHat Uncovered is a safety content driven media company that puts out podcasts and other informative safety information. Our goal at HHU is to provide relevant safety info to every level of employee and get them engaged in the world of safety. HardHat Uncovered is a safety content driven media company that puts out podcasts and other informative safety information. Our goal at HHU is to provide relevant safety info to every level of employee and get them engaged in the world of safety.

Sr. Safety Specialist

• Apr 2017 - Dec 2017

DC Water - TDPS/ECF Project (Tunnel Dewatering Pump Station and Enhanced Clarification Facility. • Created, administered, and updated the site-specific safety program to promote a strong safety culture • Collaborated with project teams to develop task specific safety plans for high risk work activities • Observed work habits of employees and subcontractors and provided on the spot training to correct unsafe work procedures • Regularly conducted field inspections to ensure compliance with PC safety policy, OSHA, and DC Water requirements • Investigated unsafe acts and enforced disciplinary procedures • Interacted with company officials and maintained close communication with administration on employee safety matters Project Experience – Blue Plains Tunnel Dewatering Pump Station and Enhanced Clarification Facility. $218M Design Build Joint -Venture Project. This project will helped eliminate CSO events by diverting excess storm water into a twenty-three-foot diameter, 4.5 mile long tunnel and pumping it to ground level where it will be treated. Construction includes a 500-MGD tunnel dewatering pump station and a 225MGD enhanced clarification facility with ballasted flocculation clarification process, including ACTIFLO high-rate clarification process, fine screens, grit removal and disinfection and dichlorination facilities. The pump station consists of a deep shaft measuring 132 feet in diameter by 159 feet deep with six 3,000 – horsepower pumps and a secondary shaft measuring 76 feet in diameter by 130 feet deep performing as a surge and screening structure. Show less

Safety Director

• May 2015 - Apr 2017

• Collaborated with Project Managers and Construction Managers on site specific safety plans • Conducted field safety audits to ensure compliance of federal, state, and company regulations • Drafted critical lift plans, rooftop safety plans, and rigging plans for numerous telecom projects • Identified existing and potential hazards and executed mitigation strategies • Developed and implemented a Safety Incentive Program • Interfaced with clients, outside agencies, vendors and contractors • Coordinated and implemented industry specific training programs • Drafted a comprehensive employee safety handbook with a variety of programs and policies • Conducted incident investigations for personal injury and property damage Show less

Foreman/Safety Technician

• May 2009 - Jan 2015

• Trained new employees on proper installations, and company safety procedures and policies • Built scaffolding, set ladders, nailed shingles; accepted responsibility for all aspects of prep and installation • Remained attentive to deadlines and project completion dates, overseeing the workflow and minimizing errors • Communicated with suppliers for precise orders and delivery; coordinated deliveries and order preferences with homeowners, to assure satisfactory work • Trained new employees on proper installations, and company safety procedures and policies • Built scaffolding, set ladders, nailed shingles; accepted responsibility for all aspects of prep and installation • Remained attentive to deadlines and project completion dates, overseeing the workflow and minimizing errors • Communicated with suppliers for precise orders and delivery; coordinated deliveries and order preferences with homeowners, to assure satisfactory work