Experience

Automated Integration
• United States
• Software Development
• 1 - 100 Employee
• General Manager

  • Jan 2021 - Present


InReach

• United States
• Business Consulting and Services
• 1 - 100 Employee

• General Manager

  • Jan 2020 - Present

• Director of Services & Support

  • Jan 2019 - Jan 2020

• Operations Manager

  • Jan 2017 - Jan 2019

• Manager of Customer Support

  • May 2016 - Jan 2017

• Customer Support Advisor

  • Apr 2016 - May 2016

  Tier 1 Technical Support



Twin Liquors Fine Wine & Spirits

• United States
• Restaurants

• Store Analyst

  • Jan 2015 - May 2016

  Analyze sale of focus brand products in effort to constantly increase store profit. Create, analyze, and receive purchase orders. Analyze sale of focus brand products in effort to constantly increase store profit. Create, analyze, and receive purchase orders.



TouchCommerce

• United Kingdom
• Retail Office Equipment

• Jr. Business Analyst/Solutions Manager

  • Jan 2012 - Nov 2013

  Analyzed client website traffic via web analytics tools (e.g., Google Analytics and Omniture). Created and interpreted weekly and monthly trending reports. Assembled data driven presentations and conducted quarterly business reviews for clients. Account manager and analyst for two clients. Designed solutions to support programming including agent efficiency, site conversion, and program advancement

• Quality Analyst

  • Jun 2010 - Jan 2012

  Analyzed customer/agent interactions, developed and implemented best practices to improve the client experience and gauge voice of the customer. Monitor and review client sites to identify areas of opportunity for quality improvements and profit maximization. Analyze customer behavior and satisfaction by creating and reviewing survey campaigns.

• Chat Agent

  • Jan 2010 - Jun 2010