Experience

Adobe Commerce

• United States
• Technology, Information and Internet
• 300 - 400 Employee

• Manager, Customer Technical Advisory Group

  • Oct 2022 - Present

• Customer Technical Advisor

  • Apr 2019 - Oct 2022

• Cloud Customer Success Manager

  • May 2017 - Apr 2019



ZeroLag Communications, Inc.

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Service Delivery Coordinator

  • Feb 2013 - May 2017

  Sr. Project Manager (Promoted from Service Delivery Coordinator June 2014) Clients include: Huntsville Wholesale Furniture, The Jewish Federations of North America (JFNA), Layton Construction, Marlin Equity, TPG Planning & Design, Trinity Industries, Weiner Investment Services, NFL.com, SugarCRM, Centon Electronics • Act as the connective tissue between Sales and Engineering ensuring proper implementation • Assess all data gathered during pre-sale, translating that information to engineers, ultimately keeping up timelines and client communication SLA’s to provide the best experience and end product for the client • Lead Project Manager responsible for 75+ Dell-referred clients, which accounts for approximately 28% of annual company revenue alone • Supervise virtual team members, identifying and utilizing their individual strengths to maximize efficiency • Manage projects from ideation to implementation including mapping out the project, determining needed resources, setting milestones, and ensuring quality results • Oversee 10-15 projects at any given time ranging from small websites, SharePoint hosting environments, database servers, advanced networking, backup services, and Exchange email services • Liaise directly with clients and internal teams to set up dedicated and shared hosting solutions • Assisted the Datacenter in El Segundo with dismantling full cages of servers, mainly for NFL.com Show less



The Safe Cig

• United States
• Manufacturing

• Marketing Assistant/System Admin

  • Aug 2012 - Jan 2013

  • Worked directly with the Chief Marketing Officer to ensure that daily operations of the Safe Cig eCommerce website were performed with the highest degree of efficiency. • Executed a successful migration to Magento Enterprise eCommerce platform including SKU development, copy writing, inventory management, sale and promotion creation resulting in increased online sales conversions from 11% to 17%. • Responsible for management of all Social Media outreach including Facebook, Twitter, Pinterest and other social platforms. Increased engagement by 200% through personal outreach. • Worked with Customer Service department to ensure that all customer issues related to Safe Cig’s web site were properly cataloged and addressed. • Collaborated with Safe Cig’s creative director to create and execute newsletters and web promotions resulting in 25% increase in sale related revenue. • Assisted the CMO in compiling marketing materials for consumers as well as researching competitive online marketing tactics in the electronic cigarette industry. • Performed general assisting duties to the CMO including scheduling, answering phones, mass emails, travel planning and other duties as necessary. Show less



Coplex (We Build Venture Studios)

• United States
• Venture Capital and Private Equity Principals
• 1 - 100 Employee

• Project/Process Manager and Operations Coordinator

  • Jul 2011 - Aug 2012

  • Coordinated up to 15 simultaneous web design and development projects for various clients including eCommerce, blogs, and brochure-ware sites ensuring optimal client–team communication and operational revenue efficiency. • Managed 2 agile project teams of 8-12 designers and developers each to ensure proper project planning, goal projection, timeline management and client communication. Increased revenue from the teams by 75% within 12 agile sprints (2 weeks per sprint). • Collaborated directly with Director of Operations to implement Agile methodologies to replace Ciplex’ legacy “Waterfall” project management approach resulting in decreases in project duration of up to 200%. • Personally worked with over 50 of Ciplex’ clients to develop customized digital strategies for web content, ecommerce and publishing web sites focused on maximizing business objectives, lead conversion and client profits. • Assisted Director of Operations in triaging client issues, developing creative solutions to unforeseen problems resulting in improved client satisfaction and retention. • Developed Scope of Work (SOW) documents for Sales team to conform to agile project planning methodologies. • Performed client billing reports and internal resource tracking reports to help ensure the highest degree of client billable hours while maintaining high efficiency among teams and team members. Show less