Alice Wilkinson

ICT Support Engineer at Captec
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Contact Information
us****@****om
(386) 825-5501
Location
Fareham, England, United Kingdom, UK
Languages
  • English Native or bilingual proficiency
  • Japanese Elementary proficiency
Skills

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Bio

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Credentials

  • Microsoft Technology Associate - Software Development Fundamentals
    Microsoft
    Dec, 2016
    - Nov, 2024
  • Japanese-Language Proficiency Test Level N5
    The Japan Foundation & Japan Educational Exchanges and Services
    Jan, 2011
    - Nov, 2024

Experience

  • Captec
    • United Kingdom
    • Computer Hardware Manufacturing
    • 100 - 200 Employee
    • ICT Support Engineer
      • Sep 2017 - Present

      Currently responsible for maintaining all aspects of Captec's internal IT systems and network, including servers, telephony, cybersecurity and application maintenance. This also includes work with the following technologies: - Microsoft on-premises servers - Microsoft Azure - Epicor E10 ERP - Splicecom Phone Systems Currently responsible for maintaining all aspects of Captec's internal IT systems and network, including servers, telephony, cybersecurity and application maintenance. This also includes work with the following technologies: - Microsoft on-premises servers - Microsoft Azure - Epicor E10 ERP - Splicecom Phone Systems

  • Cobweb
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • NOC Administrator L1
      • Nov 2015 - Sep 2017

      Working as part of Cobweb's Network Operations Center (NOC) team to monitor and maintain Cobweb's cloud service platforms, including:Microsoft Hosted Exchange 2007/2013Microsoft Lync 2010/2013 (as Skype for Business)Microsoft Sharepoint 2010Microsoft SQL Server 2008/2012Microsoft AzureOffice 365 Cloud Service Provider services

    • Technical Support Advisor Level 3
      • Oct 2013 - Nov 2015

      - Provide first line technical support for a wide variety of cloud hosted services, including hosted email, hosted desktop and cloud backup.- Manage a personal work load to department KPIs- Work to maintain Cobweb's Service Level Agreements

  • Tesco
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Customer Assistant
      • Oct 2006 - Oct 2008

  • Jump Media
    • Penryn, Cornwall
    • Technical Support
      • Feb 2006 - Aug 2006

      Duties consisted of responding promptly to incoming technical support calls regarding Jump Media's website hosting operations, forwarding issues to the programming and design teams and updating clients on resolutions. Duties consisted of responding promptly to incoming technical support calls regarding Jump Media's website hosting operations, forwarding issues to the programming and design teams and updating clients on resolutions.

Education

  • University of Portsmouth
    Bachelor of Science (BSc), Computer Games Enterprise
    2009 - 2012
  • University of Portsmouth
    Bachelor of Science (BSc), Diagnostic Radiography
    2007 - 2009

Community

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