Casey Howard

IT Security Analyst III at Athene
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Contact Information
us****@****om
(386) 825-5501
Location
Des Moines Metropolitan Area
Languages
  • English Full professional proficiency
  • Spanish Limited working proficiency

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Bio

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Credentials

  • Splunk Core Certified Power User
    Splunk
    Jul, 2023
    - Nov, 2024
  • AWS Certified Solutions Architect – Associate
    Amazon Web Services (AWS)
    May, 2023
    - Nov, 2024
  • Amazon Web Services Cloud Practitioner
    Amazon
    Dec, 2021
    - Nov, 2024

Experience

  • Athene
    • United States
    • Financial Services
    • 700 & Above Employee
    • IT Security Analyst III
      • Nov 2022 - Present

      • Assisted in recommending, preparing and assured the implementation of cyber security policies and procedures in alignment with business objectives• Mentor, support, encourage and empower personal development of Cyber Security team members to help build confidence and growth.• Determined security violations and inefficiencies by conducting periodic audits• Implemented security improvements by assessing current situation, evaluating trends, and anticipating requirements• Safeguarded information system assets by identifying, reporting on, and solving potential and actual security problems• Protected system by defining access privileges, control structures, and resources• Planned, implemented, managed, monitored, and upgraded security measures for the protection of the organization's data, systems, and networks• Upgraded systems by implementing and maintaining security controls• Performed Vulnerability Assessments and communicated the results with key stakeholders to ensure timely resolution of patches Show less

    • IT Security Analyst II
      • May 2020 - Nov 2022

      • Manage Technology Risk, Compliance and Disaster Recovery functions across the organization.• Analyze risk, processes and systems and ensures compliance and quality standards are met and maintained; makes recommendations for improvements.• Ensure team adherence to internal policies and procedures (standards, controls and metrics).• Foster relationships with internal stakeholders and business partners and initiates process improvement.• Independently resolve issues in accordance with IT standards.• Manage and maintain risk and compliance records using tools like ServiceNow and MS Office suite.• Participate in the deployment and maturation of our Governance, Risk and Compliance (GRC) solutions.• Analyze and manage regular reporting on processes, changes and systems. Show less

    • IT Service Desk Specialist
      • Dec 2018 - May 2020

      • Manage self-service, walk-in and call incidents to ensure rapid resolution by the appropriate app owner• Perform the responsibilities of a Problem Manager when reoccurring low priority issues trend such as identification of a problem, documentation and follow-up to ensure resolution.• Perform the responsibilities of a Major Incident manager in the event of an Outage such as opening a bridge line with key stakeholders, communicate expectations with business units and performed Root Cause Analysis to ensure the Major Incident does not occur again.• Fulfill requests for software installation, replacement or new hardware• Utilize applications such as AppDynamics and Catchpoint to capture and review real-time events occurring on servers and workstations.• Document troubleshooting steps and processes into the service desk knowledge base• Identify process improvement opportunities and recommend changes to leadership• Script tools in PowerShell to help automate daily tasks required of the Service Desk Show less

  • TEKsystems
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • IT Operations Analyst
      • Jul 2018 - Dec 2018

      • Assisted customers with troubleshooting issues they encountered while using hardware or software to provide actionable tips to resolve problems.• Gathered pertinent data, identified and evaluated options and recommended an effective course of action.• Logged support tickets and closed when issues were resolved.• Provided customer support and technical support to 30 users daily.

    • PC Support Technician
      • Sep 2017 - Jun 2018

      • Imaged, prepped and shipped all new orders and break/fix dispatches• Provided Desktop Support for end users such as workstation setup and break/fix• Partnered with Knowledge Management team to create and update department knowledge base• Consistently met deadlines and requirements for all production work orders• Maintained Equipment inventory list to keep an updated record for management

Education

  • The University of Iowa Tippie College of Business
    Master of Business Administration - MBA
    2020 - 2024
  • Grand View University
    Bachelor's degree, Management Information Systems with a focus in IT
    2018 - 2020
  • Des Moines Area Community College
    Associate’s Degree, Business Administration and Management, General
    2014 - 2017

Community

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