Experience

Aspire

• Singapore
• Financial Services
• 200 - 300 Employee

• Quality Assurance Specialist for Customer Service

  • Sep 2022 - Present

• Customer Support Specialist

  • May 2022 - Aug 2022



91springboard

• India
• Real Estate
• 200 - 300 Employee

• Hub General Manager - 74 Techno Park, Andheri East

  • Feb 2019 - May 2022

  Launched and managed 1260+ seater hub.

• Senior Hub General Manager

  • Nov 2021 - Apr 2022

  Managing 3 Business Units with 2000+ Member Capacity.Key Relation Manager for Enterprise Clients.

• Hub General Manager - BKC

  • Oct 2017 - Jan 2019

  Launched and managed 400 + seater hub and was accountable to instill the right culture amongst the team and driving the business of the hub successfully. Responsible for Community Development- To drive high quality engagement programs that enable member business growth and create a sense of belongingness for the members.Responsible for Business Development- To deliver the Hub P&L.- To partner with the Sales & Marketing team to deliver optimal hub occupancy levels.Team Management- To hire, train, and coach team members.- To manage team delivery by setting OKRs and periodic reviews with timely feedback.Operations Excellence- To ensure timely resolution of customer queries.- To deliver accurate invoicing and timely payment collection.- To deliver on the P&L and maintain the budget.- To maintain accurate MIS.- To ensure adherence to SOPs.- To control churn and retain members- To deliver on the Hub NPS and CSATLeading Relationship Management with Key Enterprise clients

• Senior Community Manager @ Andheri East

  • Sep 2016 - Sep 2017

  Relationship Management-To maintain a productive relationship with members and make work better for them by providing reasonable solutions within the agreed timeline and by making the right personal/professional connections.Driving Customer SuccessTo educate and increase adoption of boosters (value-added services) & other 91s programs To Design & Deliver member-centric experiences and interactions based on common interests and member company growth goals.- To onboard new members into the community.Customer Acquisition- To deliver Hub tours for potential leads through introducing the space and community in a manner that caters to their specific needs.Community Engagement- To Engage and make connections with people and organizations in the local ecosystem who could add value to our community- To help members network, collaborate and develop meaningful work relationships.



PechaKucha

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• City Organiser

  • Apr 2018 - Apr 2022



63 moons technologies limited

• India
• Information Technology & Services
• 500 - 600 Employee

• Consultant

  • Feb 2016 - Sep 2016

  - Establishing International Linkages for partnership with organizations in the startup ecosystem. - International Startup sourcing through marketing activities and partnerships. - Recruiting Interns as per department requirements. - Building a 6 month incubation program for idea stage startups. - Creating 1st digital marketplace for startups. - Establishing International Linkages for partnership with organizations in the startup ecosystem. - International Startup sourcing through marketing activities and partnerships. - Recruiting Interns as per department requirements. - Building a 6 month incubation program for idea stage startups. - Creating 1st digital marketplace for startups.



AIESEC

• Canada
• Non-profit Organizations
• 700 & Above Employee

• Local Committee President

  • Jan 2015 - Dec 2015

  Democratically elected by the voting members of the Local chapter- Overall responsible for Ahmedabad office with more than 100 members and 7 diverse individuals on the leadership team. - Represented the local office is multiple external and internal conferences and forums.- Spearheaded the major strategic decisions of the Ahmedabad office.Overachieving previous year’s achieved targets within 8 months of the term with over 100% relative growth in 3 Departments.Major AchievementsThe first female president of AIESEC in Ahmedabad in last 32 years of its existenceThe Local Committee facilitated 200 international exchanges ( highest number of exchanges in the histort of AIESEC in Ahmedabad)Profit Generated for the local committee by operations and events : Over INR 1.0 Million.5 Large Scale Events organised in the cityGrowth in Digital Media Outreach and increased Onground presence through strong Public Relations.Government Relation and support gained through up scaling the visibility of the organization and its operational outreach throughout the city.

• Vice President Operations

  • Jan 2014 - Dec 2014

  Over 100% Relative Growth in the term winning Most Progressive Global Citizen Department of India among other 22 departments of different cities across the country and significant contribution in winning Most Progressive Local Committee of India (2014-'15).Specialized Unit Process Implementation, and Client Trust Building leading to structured host partnerships for 3 Incoming Global Citizen Projects every coming year since last year.Leadership Pipeline: Leading to 3 successor VPsMentored a project of 40 interns: Project MAGIC (Make a Globally Integrated Community) , the most successful project till then.

• Team Leader Operations

  • Apr 2013 - Dec 2013

  - Most Performing Team Leader of AIESEC in Ahmedabad- Grew 250% in operations, awarded as the best and highest growing department of Ahmedabad. - Generated above 4,00,000 INR revenue only through operations with minimum expenditure, compared to 50,000 INR from the previous year. -Campaigns organized: Go Global Ahmedabad (Marketing campaign via social media and on ground promotions)



Reliance Industries Limited

• India
• Oil and Gas
• 700 & Above Employee

• Intern

  • May 2014 - Jun 2014



AIESEC Cairo University

• Cairo

• Global Citizen Program Intern

  • May 2013 - Jun 2013

  Global Citizenl Program is a 6 week AIESEC program which provides undergraduate students an opportunity to develop entrepreneurial and leadership skills through international internships centered around social issues. The objective is to target youth and help them enrich their education by offering them a holistic international experience. The exchange participant, work on a developmental project along with other participants from across the globe, take complete ownership in an unfamiliar environment, manage their own projects and track results – exactly as an entrepreneur would. AIESEC ensures that it challenges their world view and helps them gain a unique combination of multi-cultural, social and entrepreneurial exposure.