Marine DIAZ SERRA

Customer Care & Voc Specialist at Popcarte
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Contact Information
us****@****om
(386) 825-5501
Location
Barcelona, Catalonia, Spain, ES
Languages
  • Français Native or bilingual proficiency
  • Anglais Professional working proficiency
  • Espagnol Professional working proficiency

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Credentials

  • MOOC La transformation digitale au service de l'entreprise et de l'industrie du futur
    FUN-MOOC
    May, 2020
    - Nov, 2024
  • MOOC MAPs - Management des Alliances, des Partenariats et de la Coopétition
    FUN-MOOC
    Oct, 2019
    - Nov, 2024

Experience

    • France
    • Technology, Information and Internet
    • 1 - 100 Employee
    • Customer Care & Voc Specialist
      • May 2022 - Present

    • France
    • Business Consulting and Services
    • 1 - 100 Employee
    • Experienced Consultant in Transformation, Organization and Management
      • Jan 2022 - May 2022

    • Junior Consultant in Transformation, Management and Organisation
      • Mar 2020 - Dec 2021

      EXEIS Conseil is a management consulting firm that assists companies in their change and transformation. On behalf of several clients in the insurance sector, I have carried out assignments on a variety of topics: organisational transformation and sizing, process formalisation, opportunity studies, seminar facilitation, and assistance with choices.

    • External Junior Consultant
      • Sep 2019 - Mar 2020

      On behalf of the e-health startup WeFight, which offers a remote information solution, I contributed in the realisation of three studies (sector, market and strategic), in order to formulate recommendations to support the sustainability of their business model. On behalf of the e-health startup WeFight, which offers a remote information solution, I contributed in the realisation of three studies (sector, market and strategic), in order to formulate recommendations to support the sustainability of their business model.

    • France
    • Higher Education
    • General Secretary
      • Oct 2018 - Oct 2019

      The objective of the CMOS Master's association is to promote the course and create cohesion within the class throughout the two years. In this context, here are the various achievements: organisation of a conference on the theme of digital transformation (4 speakers), organisation of the 10-year anniversary ceremony of the Master's programme and graduation ceremony of the graduate promotion, management and animation of social networks. The objective of the CMOS Master's association is to promote the course and create cohesion within the class throughout the two years. In this context, here are the various achievements: organisation of a conference on the theme of digital transformation (4 speakers), organisation of the 10-year anniversary ceremony of the Master's programme and graduation ceremony of the graduate promotion, management and animation of social networks.

    • France
    • Market Research
    • 1 - 100 Employee
    • Junior Economic Research Officer
      • Apr 2019 - Aug 2019

      The Xerfi group is active in the production of sectoral studies for companies and schools. Each study gives an overview of the sector's fundamentals, its evolution, its economic structure and the competition. As an junior economic research officer, I contributed to the writing of studies on the 3 collections offered (Xerfi France, Xerfi Research and Xerfi Precepta). From information research to the formalisation and writing of deliverables, I have developed strong skills in data analysis and interpretation thanks to this experience. Show less

    • Administrative Assistant
      • Mar 2017 - May 2017

      The aim of the Chamber of Trades and Craft's craft business takeover and transfer service is to support and act as a link between craftsmen selling/transferring a craft business. During this internship, I worked as an administrative assistant in order to support the department in carrying out various tasks: analysis of balance sheets, forecasts, statistical studies, database processing. The aim of the Chamber of Trades and Craft's craft business takeover and transfer service is to support and act as a link between craftsmen selling/transferring a craft business. During this internship, I worked as an administrative assistant in order to support the department in carrying out various tasks: analysis of balance sheets, forecasts, statistical studies, database processing.

Education

  • Montpellier Management Institute
    MASTER'S DEGREE IN ORGANISATIONAL MANAGEMENT AND STRATEGY, Strategy, Organisational Management
    2018 - 2020
  • Universidad Pablo de Olavide, de Sevilla
    Grado de administración y dirección de empresas, Entrepreneuriat / études entrepreneuriales
    2017 - 2018
  • IUT de Montpellier-Sète
    DUT, Gestion des Entreprises et Administrations
    2015 - 2017
  • Université d'Avignon et des Pays de Vaucluse
    Première année de licence, Information et communication
    2014 - 2015
  • Lycée Victor Hugo
    Baccalauréat économique et social, Économie
    2011 - 2014

Community

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