Experience

Midjourney

• United States
• Research Services
• 1 - 100 Employee

• Lead Educator & Guide (Prompt Engineering)

  • Aug 2022 - Present

  United States Lead Promptcraft Educator and Community Guide at Midjourney, a flourishing artist community with over 17 million members. I provide tailored consultations and training to a wide variety of organizations looking to integrate Midjourney into their operational frameworks, encompassing sectors like film, music, gaming, entertainment, sports, fashion, technology, hospitality, and education. Collaborating seamlessly with community volunteers and the core Midjourney team, I develop comprehensive… Show more Lead Promptcraft Educator and Community Guide at Midjourney, a flourishing artist community with over 17 million members. I provide tailored consultations and training to a wide variety of organizations looking to integrate Midjourney into their operational frameworks, encompassing sectors like film, music, gaming, entertainment, sports, fashion, technology, hospitality, and education. Collaborating seamlessly with community volunteers and the core Midjourney team, I develop comprehensive promptcraft guides, videos, and other resources. I extend live support to Midjourney subscribers, nurturing an energetic, inventive community. My focus: Midjourney changes forever what might be considered 'economical' in the businesses of design and storytelling. It can become a maker's superpower. Show less



Houghton Mifflin Harcourt

• United States
• E-Learning Providers
• 700 & Above Employee

• Principal, Digital Product Design, Accessibility & Inclusive Design

  • Jul 2022 - Jun 2023

  Austin, Texas Metropolitan Area In this role, I focused on HMH's key/flagship digital platform to create "rubber meets the road" actionable accessibility and UDL improvements. I worked with several UX principals in the Digital Product Development team. Through detailed documentation, process improvements, and collaboration with a diverse cross-functional team of UX Designers and Product Owners, I strived to bring the principles and best practices of accessibility compliance, accessibility innovation, and inclusive design into… Show more In this role, I focused on HMH's key/flagship digital platform to create "rubber meets the road" actionable accessibility and UDL improvements. I worked with several UX principals in the Digital Product Development team. Through detailed documentation, process improvements, and collaboration with a diverse cross-functional team of UX Designers and Product Owners, I strived to bring the principles and best practices of accessibility compliance, accessibility innovation, and inclusive design into consideration for HMH's flagship platform product for K-12 teachers and students. I drove recommendations for accessibility and inclusive design into the core of the Design System (ZeroHeight, Figma, Storybook). I also made recommendations for UX Designers using the system patterns and components at point-of-use to satisfy project-based requirements. I worked with front-end developers/engineers who performed the coding and implementation. It was important to note that I did not make technical WCAG compliance recommendations (which was left to my counterpart in Engineering) but instead coached designers through continuous education and feedback to "bake in" accessibility and inclusive design concerns into the best practices of the DPD team.

• Director, Accessibility Innovation & Compliance

  • Jan 2019 - Jul 2022

  Austin, Texas Area During my tenure as director, I improved the organizational maturity of HMH around accessibility. The mission was to coach the organization to provide authentic equity in experience and education outcomes among teacher and K-12 learners with diverse personal and situational circumstances. To this end, I used learning science, neuropsychological research, market insights, and innovations/improvements around accessibility and inclusive design. I worked across all lines of business to… Show more During my tenure as director, I improved the organizational maturity of HMH around accessibility. The mission was to coach the organization to provide authentic equity in experience and education outcomes among teacher and K-12 learners with diverse personal and situational circumstances. To this end, I used learning science, neuropsychological research, market insights, and innovations/improvements around accessibility and inclusive design. I worked across all lines of business to manage and direct key themes or priorities: * Education & Training – I taught design principles for accessibility, inclusion, and equity to all functional groups and levels of the organization, primarily for application in EdTech K-12 digital instructional design, UI/UX, and content development (including games). * Strategy & Policy – I collaborated to embed best practices (and innovations) for accessibility and UDL (especially UDL) into design & implementation for digital K-12 learning products. * Product Development – I collaborated to drive all K-12 student and teacher products and programs beyond compliance with original innovations based on science, research, interviews, and community involvement. * Presence & Reputation – I worked with our sales force and marketing department to build fidelity and trust with our customers, I strived to increase my own and HMH’s presence as thought leaders. I developed business cases, methodologies, innovations, practices, partnerships, and processes to craft equity in UX and academic outcomes strategies for the organization. Ultimately, HMH realized a level of organizational maturity around accessibility that allowed them to move forward in a decentralized way, bringing the Directorship role to a close.

• Digital Product Management Director (Digital Product Owner)

  • Jan 2018 - Jan 2019

  Austin, Texas Area In this role, I ran a department of one called "Accessibility Innovation & Compliance". I served as the facto point of contact for improving HMH's organizational maturity around WCAG 2.1 AA compliance across all digital products. I was a Digital Product Owner for features of multiple digital programs for use in public schools. I served on the committee responsible for the policies and guidelines around culture, diversity, and inclusiveness in the content of our public-school products.

• Lead - Technical Content Development

  • Feb 2016 - Jan 2018

  Austin, Texas Area Focus: Accessibility Innovation & Compliance Responsibilities include: • Conceptualizing business objectives & requirements of complex online content products for education -- textbooks, activities, workbooks, etc -- w/focus on marketing & sales high-level vision. • Facilitating formal and informal requirements elicitation methods including interviews, workshops, focus groups -- especially in a virtual/remote team environment. • Employing creative, highly visual methods (such as… Show more Focus: Accessibility Innovation & Compliance Responsibilities include: • Conceptualizing business objectives & requirements of complex online content products for education -- textbooks, activities, workbooks, etc -- w/focus on marketing & sales high-level vision. • Facilitating formal and informal requirements elicitation methods including interviews, workshops, focus groups -- especially in a virtual/remote team environment. • Employing creative, highly visual methods (such as virtual whiteboarding) to help virtual/remote groups of stakeholders quickly and effectively understand complex concepts. • Extensive modeling of concepts and requirements through information graphics, process flows, activity diagrams, mock-ups, wireframes, and other visuals. • Leading the enterprise-wide development of high-level Personas, Scenarios, Themes/Epics/Stories, and working with other aspects of Agile methodology and UXD strategies. • Program Manager for WCAG 2.0 AA and Section 508 compliance initiative, including large scale exercise to produce estimate and recommendations; vendor selection, QA involvement, roll-out. • Writing and editing materials for internal use explaining technical concepts (e.g. metadata, accessibility compliance, data flows and structures) to a non-technical audience. • Collaborating with CMS teams to create supporting content (flows, graphics, guides) for CMS processes, procedures, best practices. • Leading cross-functional groups to diagnose and roll out process improvement. • Working with large cross-functional groups with members from all levels of the organization, plus third-party vendors, to drive and guide enterprise-wide initiatives. • Familiarity with the education industry, especially education software and technology; teachers, classrooms, students, ELL, Early Learning, Science, Reading, World Languages, public school requirements, state submission process. • Familiarity with publishing industry, especially textbook publishing.

• Lead Business Analyst

  • Jan 2014 - Feb 2016

  Austin, Texas Area Responsibilities include: * Facilitating the envisioning of complex digital products for education, with special focus on high level Product/Sales/Marketing visions, but also end-to-end. * Facilitating a variety of both formal and informal requirements elicitation methods including interviews, workshops, focus groups -- especially in a virtual/distributed team environment. * Employing creative, highly visual methods (such as virtual whiteboarding) to help remote/distributed groups of… Show more Responsibilities include: * Facilitating the envisioning of complex digital products for education, with special focus on high level Product/Sales/Marketing visions, but also end-to-end. * Facilitating a variety of both formal and informal requirements elicitation methods including interviews, workshops, focus groups -- especially in a virtual/distributed team environment. * Employing creative, highly visual methods (such as virtual whiteboarding) to help remote/distributed groups of stakeholders quickly and effectively understand complex concepts. * Extensive modeling of concepts and requirements through information graphics, process flows, activity diagrams, mock-ups, wireframes, and other visuals. * Developing high-level Personas, Scenarios, Themes/Epics/Stories, and working with other aspects of Agile methodology and UXD strategies. * Designing and delivering "on demand" documents, presentations, and other materials tailored to stakeholders and project needs. * Leading high visibility "think tank" style group with focus on enterprise-level business process improvement for requirements phase, including facilitating a large scale needs analysis to produce recommendations.

• Sr. Business Analyst

  • Jun 2012 - Dec 2013

  Austin, Texas Area Sr. Business Analyst for Digital Content Development group, with title "Requirements Analyst." This group develops online products for teachers and students in the K-12 market. Responsibilities include: * Facilitating the envisioning of complex online products, with special focus on high level Executive and Sales/Marketing visions. * Leading requirements elicitation and documentation for projects of all sizes, with stakeholders from all levels of the organization. * Leading the… Show more Sr. Business Analyst for Digital Content Development group, with title "Requirements Analyst." This group develops online products for teachers and students in the K-12 market. Responsibilities include: * Facilitating the envisioning of complex online products, with special focus on high level Executive and Sales/Marketing visions. * Leading requirements elicitation and documentation for projects of all sizes, with stakeholders from all levels of the organization. * Leading the requirements phase for both heavy reuse projects and brand new development. * Facilitating a variety of both formal and informal requirements elicitation methods including interviews, workshops, focus groups -- typically in a virtual/distributed team environment. * Employing creative, highly visual methods (such as virtual whiteboarding) to help remote/distributed groups of stakeholders quickly and effectively understand complex concepts. * Developing high-level Personas, Scenarios, Epics/Stories, and working with other aspects of Agile methodology and UXD strategies. * Extensive requirements and concept modeling through information graphics, process flows, activity diagrams, mock-ups, wireframes, etc. * Designing and delivering "on demand" documents, presentations, and other materials tailored to stakeholders and project needs. * Participation in Lean Six Sigma initiative to optimize end-to-end Requirements Process. * Participation in CMMI initiative to improve practices and quality.



Pixite Inc

• United States
• Software Development
• 1 - 100 Employee

• Product Owner

  • Jul 2018 - Dec 2018

  Side gig! Freelance. Working in a product owner capacity for online community features. • Collaborate with other product owners for enhancements and features • Video editing and production for tutorials and marketing materials • Pitched app and features that ultimately became "Zinnia"



Xerox

• United States
• Business Consulting and Services
• 700 & Above Employee

• Lead/Sr. Business Analyst

  • Sep 2010 - May 2012

  Austin, Texas Area Sr. Business Analyst for Government Solutions Group - Payment Solutions Center product family. Responsibilities include: * Requirements gathering & analysis for EBT (Electronic Benefit Transaction) and EPC (Electronic Payment Card) products plus all product interfaces such as web portals, Siebel, IVR/ARU phone system, POS and PIN devices, etc. * Large-scale documentation development for State implementations * Facilitating large remote & face-to-face JAD sessions with… Show more Sr. Business Analyst for Government Solutions Group - Payment Solutions Center product family. Responsibilities include: * Requirements gathering & analysis for EBT (Electronic Benefit Transaction) and EPC (Electronic Payment Card) products plus all product interfaces such as web portals, Siebel, IVR/ARU phone system, POS and PIN devices, etc. * Large-scale documentation development for State implementations * Facilitating large remote & face-to-face JAD sessions with individuals at all levels and areas of the organization * Creating requirements documentation using formal methodology: BRDs (Business Requirements Documents), Functional Specifications, Use Cases, Mock-Ups, Report Specifications, Interface Design/Control Documents, Traceability Matrix, etc. * Working within strict process control including project tollgates, product portfolio reviews, change control boards. * Working within large scale projects that straddle multiple, independently managed applications and program groups, with both internal and external customers. * Experience with back-end financial services concepts such as settlement, clearing, reconciliation, disputes, Visa/Mastercard ISO messages, PCI compliance, etc. Show less



Texas Department of State Health Services

• Medical Practices
• 200 - 300 Employee

• Sr. Business Analyst (Systems Analyst V)

  • Feb 2009 - Sep 2010

  Job Summary: Lead analyst for an extensive custom web-based electronic medical record system called TWICES (Texas-Wide Integrated Client Encounter System). Lead analyst for the web-based application that is the system of record for the Texas Medicaid program for children (the THSteps program). Lead analyst on high-profile electronic signature program that will allow participating clinics to take electronic signatures from patients. Participating analyst in the Frew Lawsuit, assisting the… Show more Job Summary: Lead analyst for an extensive custom web-based electronic medical record system called TWICES (Texas-Wide Integrated Client Encounter System). Lead analyst for the web-based application that is the system of record for the Texas Medicaid program for children (the THSteps program). Lead analyst on high-profile electronic signature program that will allow participating clinics to take electronic signatures from patients. Participating analyst in the Frew Lawsuit, assisting the State of Texas attorneys to demonstrate in the courts that underprivileged families receive appropriate State benefits. Responsibilities include: * Detailed project management, project management documentation * Requirements gathering and analysis to enhance, extend, improve, redesign * Facilitating JAD sessions and other project-driven meetings * Working with individuals from all levels of the organization * Requirements documentation, functional specifications * Contributing directly to functional and software design with developers * Leading software design and data architecture (data modeling and mapping) * Business process analysis, documentation, and modeling * Process design and improvement recommendations * UI design and mock-ups, storyboards * Training materials, guides, FAQs, instructions * Internal QA and Customer UAT (user acceptance testing) * Leading role in vendor selection; managed hardware deployment * Leading advocate of visual thinking and presentation Show less



ArborSys Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Business Analyst

  • Aug 2007 - Dec 2008

  Here are highlights, but ask me for complete resume: eLearning Developer @ United Health Care, i3global: Lead instructional design/development of 2+ hrs interactive Flash-based eLearning using Adobe Captivate and Camtasia Studio. Managed 2 resources to produce voice work for narration, full video “documentary” style lessons, interactive exercises, simulations, ungraded/self-check assessments. Lead project management; managed all related status documentation; held weekly reviews with… Show more Here are highlights, but ask me for complete resume: eLearning Developer @ United Health Care, i3global: Lead instructional design/development of 2+ hrs interactive Flash-based eLearning using Adobe Captivate and Camtasia Studio. Managed 2 resources to produce voice work for narration, full video “documentary” style lessons, interactive exercises, simulations, ungraded/self-check assessments. Lead project management; managed all related status documentation; held weekly reviews with stakeholders. Sr. Business Analyst @ American Express: Gathered and analyzed current enterprise processes from large group meetings; per worldwide market, documented “as is” and “to be” processes (flowcharts, descriptions) for the evaluation of potential solutions; created comprehensive requirements matrix as well as RFP documentation for use by client; created all associated presentation materials to aid vendor evaluation; assisted in final evaluation and selection of contract management solution. Show less



Houghton Mifflin Harcourt

• United States
• E-Learning Providers
• 700 & Above Employee

• Requirements Analyst

  • Sep 2006 - Aug 2007

  Harcourt Achieve. Contractor. Requirements gathering and content modeling for a custom CMS (Documentum customization) designed to allow business users to assemble customized textbooks on-the-fly. Joined project at square zero. Duties included developing the content model for all materials in scope; structuring metadata (properties and attributes) for use by the business and by the application itself; gathering both high-level and detailed requirements from a variety of stakeholders ranging from… Show more Harcourt Achieve. Contractor. Requirements gathering and content modeling for a custom CMS (Documentum customization) designed to allow business users to assemble customized textbooks on-the-fly. Joined project at square zero. Duties included developing the content model for all materials in scope; structuring metadata (properties and attributes) for use by the business and by the application itself; gathering both high-level and detailed requirements from a variety of stakeholders ranging from Producers and Editors to Directors and Vice Presidents; authoring extensive documentation including UI mock-ups; working closely with the vendors responsible for Documentum custom development, with the Data Architect responsible for the XML Schema based upon my content model. Technologies used: Documentum's eRoom, Documentum Webtop, ArborText/EPIC Editor, MS Office Suite. Limited exposure to Documentum administration / back-end technology. Show less



Houghton Mifflin Harcourt

• United States
• E-Learning Providers
• 700 & Above Employee

• Requirements Analyst

  • Dec 2005 - Jul 2006

  Harcourt Assessment. Contractor. Requirements and design for platform-style PC desktop software. Duties included holding JAD meetings with stakeholders to document requirements with attention to standards; tracking platform specs across several document types while minimizing introduction of error; GUI design work with Dreamweaver, Visio, and MS Visual Studio 2005; maintaining StarTeam document libraries per project; directing document review cycles. Working also with online/web talent… Show more Harcourt Assessment. Contractor. Requirements and design for platform-style PC desktop software. Duties included holding JAD meetings with stakeholders to document requirements with attention to standards; tracking platform specs across several document types while minimizing introduction of error; GUI design work with Dreamweaver, Visio, and MS Visual Studio 2005; maintaining StarTeam document libraries per project; directing document review cycles. Working also with online/web talent assessment products; documentation of requirements and design input. Worked in-house and remotely with content developers, research directors, psychometricians, software quality assurance teams, project managers. Show less



National Book Swap, LLC

• Interface/UI Design

  • Dec 2005 - Apr 2006

  Freelance. Responsibilities include working directly for Lead Developer to produce storyboards, mock-ups, and proofs of concept UI’s for new and existing features in the form of limited functionality HTML pages. Dev then makes the UI function by adding code on the back end.



AMD

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Business Analyst, Content Manager

  • Jun 2005 - Dec 2005

  Contractor. Responsibilities included analyzing new CMS platform (BEA Portal + Documentum) integration challenges, generating and documenting both business process solutions and technology solutions for the management of site-wide redirects and 404s, third party micro sites, and stylesheet requirements; performed process analysis and generated recommendations for site-wide content maintenance and content lifecycle solutions, including roles and responsibilities and workflow; designed automated… Show more Contractor. Responsibilities included analyzing new CMS platform (BEA Portal + Documentum) integration challenges, generating and documenting both business process solutions and technology solutions for the management of site-wide redirects and 404s, third party micro sites, and stylesheet requirements; performed process analysis and generated recommendations for site-wide content maintenance and content lifecycle solutions, including roles and responsibilities and workflow; designed automated solutions to routine tasks in site-wide administration, reducing man hour requirements exponentially; administered site-wide survey tool (Perseus) in addition to performing as lead contact in department for online surveys and analytics/reporting; part of process analysis team making confidential recommendations to improve business performance of internal functional groups; participated in JAD meetings with integrators including EForce and Perficient. Show less



Affordable Web & Print, LLC

• Principal

  • Jan 2005 - Jun 2005

  Responsibilities include leading business analysis and requirements gathering meetings with clients; web design; web development; HTML and JavaScript; Macromedia Dreamweaver MX; third-party CGI integration (PayPal, FormMail, etc); print publications design with PageMaker, Quark Xpress, and MS Publisher; IT management for small office.



St. David's Episcopal Church

• Publications Coordinator, Web Master

  • Aug 2003 - Jan 2005

  St. David’s is the 17th largest Episcopal Church in the country with over 3,000 active members and a staff of 7 clergy with an additional 12 laypersons as program managers and staff. My responsibilities included planning, coordinating, managing, and directing the selection and preparation of material for print and electronic publications. I was responsible for the production, layout, and graphic design (using Quark XPress 6.0) of the church’s weekly printed newsletter, Looking Ahead, with a… Show more St. David’s is the 17th largest Episcopal Church in the country with over 3,000 active members and a staff of 7 clergy with an additional 12 laypersons as program managers and staff. My responsibilities included planning, coordinating, managing, and directing the selection and preparation of material for print and electronic publications. I was responsible for the production, layout, and graphic design (using Quark XPress 6.0) of the church’s weekly printed newsletter, Looking Ahead, with a circulation of approximately 1800 people; and the church’s printed monthly magazine, The Messenger, distributed to approximately 2800 people. I was also responsible for the content management, organization, graphic design, content, and technical architecture of the website. Show less



Texas Education Agency

• United States
• Government Administration
• 700 & Above Employee

• Business Analyst

  • 2002 - 2003

  Contractor. Designed and prepared for development the web-based Agencywide procedures CMS; information systems planning (ERD, application architecture, storyboards, mock-ups, prototypes, etc); business analysis (identified problems/deficiencies in processes, workflow; recommended/designed solutions). Developed and finalized business requirements for Agencywide Monitoring System Application, Procedures Manual CMS (on team of seven consultants). Participated in, lead JAD/committee meetings, 1:1… Show more Contractor. Designed and prepared for development the web-based Agencywide procedures CMS; information systems planning (ERD, application architecture, storyboards, mock-ups, prototypes, etc); business analysis (identified problems/deficiencies in processes, workflow; recommended/designed solutions). Developed and finalized business requirements for Agencywide Monitoring System Application, Procedures Manual CMS (on team of seven consultants). Participated in, lead JAD/committee meetings, 1:1 interviews, demonstrations, presentations for team and director-level audiences. Developed, implemented (through an iterative analysis process) templates and document models for use by authors of Agencywide monitoring procedures. Performed gap analysis on procedures, including interviews, data analysis, and all documentation. Member of the 7-person Agencywide Monitoring Project Strategic Team developing plan for improvement of Agencywide monitoring in response to reports by the State Audit Office. Show less



The Flick Report

• Assistant Editor, Executive Assistant, Freelance Writer

  • Dec 2001 - Jul 2002

  Reporting directly to Editor in Chief. Responsible for all text content of 4th quarter (2001) issue of “The Flick Report,” a commercial real estate trade journal. Performed proofreading and ghostwriting of all text, including sidebars and feature articles. Freelance feature writing work continues for current and future issues. Also performed executive assistant duties including standard receptionist and secretarial responsibilities. Responsible for professional customer service for both… Show more Reporting directly to Editor in Chief. Responsible for all text content of 4th quarter (2001) issue of “The Flick Report,” a commercial real estate trade journal. Performed proofreading and ghostwriting of all text, including sidebars and feature articles. Freelance feature writing work continues for current and future issues. Also performed executive assistant duties including standard receptionist and secretarial responsibilities. Responsible for professional customer service for both subscribers and advertisers. Show less



OnHold Exchange Productions, LLC

• Operations Manager

  • Apr 2001 - Sep 2001

  Reported directly to CEO. Responsible for implementation of LAN from scratch. Also project manager for website; lead the web development team. Responsible for IT-related internal support (help desk). Managed additional IT personnel, contract and full-time. Responsible for defining, documenting, and implementing standard operating procedures for the selection, installation, and technical support of telecom equipment on customer sites. Supported and dispatched national distribution of outsourced… Show more Reported directly to CEO. Responsible for implementation of LAN from scratch. Also project manager for website; lead the web development team. Responsible for IT-related internal support (help desk). Managed additional IT personnel, contract and full-time. Responsible for defining, documenting, and implementing standard operating procedures for the selection, installation, and technical support of telecom equipment on customer sites. Supported and dispatched national distribution of outsourced telecom technicians. Designed and managed project tracking system in MS Access; also inventory tracking system. Show less



Vignette

• Software Development
• 1 - 100 Employee

• Web Application Developer, Project Manager, Customer Support

  • Dec 1997 - Jan 2001

  Designed, developed, implemented full-featured web-based training management tool (CMS) and presentation application (front-end) using Vignette StoryServer (and later V/5) platform. Project manager, business analyst, and lead developer at all stages. Also project manager and lead developer for full-featured management application used for scheduling worldwide training. Also project manager and lead developer for bug-tracking application. Used development methodology for requirements gathering… Show more Designed, developed, implemented full-featured web-based training management tool (CMS) and presentation application (front-end) using Vignette StoryServer (and later V/5) platform. Project manager, business analyst, and lead developer at all stages. Also project manager and lead developer for full-featured management application used for scheduling worldwide training. Also project manager and lead developer for bug-tracking application. Used development methodology for requirements gathering, functional specifications, risk assessment, business analysis; every project fully documented to standards. Provided Fortune 500 customer service and technical support, plus internal support, for each of these tools. Show less



The University of Texas at Austin

• United States
• Higher Education
• 700 & Above Employee

• Programmer/Analyst

  • 1996 - 1997

  University of Texas at Austin, Computer Aided Education & Training Initiative (CAETI Project). Objected-oriented scripting in MUSH code, to specifications. Taught high-level scripting language and trained users to employ VR software in the classroom. Single to 20-35 individuals per session; HTML and printed docs and tutorials. My introduction to project management. Also produced static website.