Kais CHAABANE
Senior Application Support Engineer - Transverse Application Support & Data Expertise at Sofrecom Tunisie- Claim this Profile
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Français Professional working proficiency
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Anglais Professional working proficiency
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Allemand Elementary proficiency
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Arabe Full professional proficiency
Topline Score
Bio
Credentials
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ICDL
ICDL AfricaMar, 2010- Nov, 2024 -
Linux certification LPIC-1
Linux Professional InstituteMar, 2008- Nov, 2024 -
Agile with Atlassian Jira
Atlassian -
Réuissir le Changement
ESSEC Business School
Experience
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Sofrecom Tunisie
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Tunisia
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IT Services and IT Consulting
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700 & Above Employee
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Senior Application Support Engineer - Transverse Application Support & Data Expertise
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Jan 2019 - Present
Support / service operations:▪ Analysis and treatment of complaints from users's application ▪ Preparation, implementation and monitoring of recurring service operations (analysis and processing of orders in error, operations on databases),▪ Collaboration with the operator for incident handling and work requests,▪ Participation in skills upgrading and transfer of activities to N1 and N2 support levels. Maintenance :▪ Maintenance management: management of correction priorities, in collaboration with the MOE / MOA.▪ Tracing of bugs in production and feedback to projects for correction.▪ Monitoring of production releases. Improved QoS / reporting▪ Analysis of recurrent incidents and proposal of solutions: drafting Requests for Amendments (DM) - Problem Identification (HBM).▪ Management of progress meetings on error handling.▪ Contribution to Application Quality Loop meetings.
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Ministry of Higher Education and Scientific Reseach of Tunisia
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Tunisia
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Higher Education
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100 - 200 Employee
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Unix System Engineer
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Mar 2015 - Dec 2019
Mission: Implementation and administration of the supports that implements the nationalapplication of administration of the licenses and masters▪ Installation and administration of Oracle Database Servers, MySQL and Linux ApplicationServers▪ Provide technical support, troubleshooting and installation of serversHP,DELL & IBM▪ Implementation of the infrastructure management tools (deployment,configuration, management supervision ...)▪ Management of user accounts through Active Directory.▪ SAN storage management▪ Management of the incidents using a ticketing tools▪ Optimization of services related to BD servers▪ Management of Internet Information Server (IIS)▪ Test and control operations of installed configurations▪ Virtualization of application servers▪ Monitoring: preventive and corrective actions on database and application servers▪ Log management and errors reporting▪ Remote control of the production environments▪ Track and analyze incident escalations▪ Documenting fixes and informational items regarding server systemsTechnical stack: LINUX Ubuntu, Windows Server 2008 R2, Active Directory, DNS,DHCP,IIS,Apache,Exchange,Spam filtring,Backup,WSUS,VLAN,RAID LEVELS,ORACLE DB, OAS, MANTIS, PHP, VMware,Tomcat,Methodology: Agile (Scrum)
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Team Lead : Systems Infrastructure Project
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Sep 2012 - Mar 2015
Mission: Migration of 550 computers (Windows to Linux: OpenSuse 11)▪ Installation of 550 workstations under Linux OpenSuse 11▪ Installation and configuration of OpenLdap servers (+ backup servers)▪ Cloning of workstation installations with Norton Ghost Clone, CloneZilla▪ Migrating user accounts from Active Directory 2008 R2 Enterprise to Openldap2.4▪ Configurations of repositories▪ Installation and configuration of packages according to user profiles: Apache, Mysql,Netbeans, etc.▪ Configure ip addresses of each department▪ Installation and configuration of a mail server: Zimbra under Linux Redhat 5I▪ nstallation et configuration de OcsInventory▪ Installation and configuration of Ocs Inventory▪ Create shell scripts and distribute them to employees to speed up troubleshootingtasks▪ Implementation of a helpdesk solution developed with php and the Zend frameworkTechnical stack: Linux, OpenLdap, Norton Ghost Clone,CloneZilla ,Zimbra Mail,OcsInventory, Script
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IT System Network Administrator
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May 2006 - Sep 2012
▪ Administrate, supervise and maintain departmental servers and user’s workstations with Centreon▪ Installation and implementation Windows 2008 Server R2▪ Configuring Active Directory▪ Creating user accounts on Active Directory▪ Creating Group Policy Management (GPO)▪ Administration and Troubleshooting of Exchange Server 2010▪ Installation, configuration of a WSUS server▪ Installation and administration of a central antivirus solution: Eset Server version▪ Installing ESET agents in users' workstations▪ Document the solutions implemented▪ Supervise and update these different equipments▪ Deploying applications on OAS application servers (ORACLE APPLICATIONSERVER)▪ Installing Linux REDHAT on IBM Database Servers and Dell Application Servers▪ Provide technical support, maintenance and installation of HP, DELL, IBM servers▪ Network configuration (LAN, WAN, etc ...)▪ In-depth knowledge of TCP / IP network protocols▪ Local network monitoring: packet analysis, traffic, etc .: Wireshark▪ Configuring VLANs (Installing Cisco Level 2 Switchers)▪ Analytical skills and ability to solve problems (diagnosis and resolution)▪ Listening and communication skillsTechnical stack: Linux, OpenLdap, Norton Ghost Clone,CloneZilla ,Zimbra Mail,OcsInventory, Script Shell,Helpdesk Zend, Cisco 7200, FXo, VLAN, OAS, ESET Remote Administrator, WSUS, Windows 2008 Server R2,Centreon, GPO,WiresharkMethodology: Agile (Scrum)
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Teleperformance
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France
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Customer Support
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Jan 2005 - Apr 2006
Customer Support Advisor
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Education
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2013 - 2015
Ecole Supérieure Privée d'Ingénierie et de Technologies - ESPRIT
Engineer's degree, Computer engineering -
2002 - 2005
Higher Institute of Technological Studies of Rades (ISET Rades)
Diploma of Higher Technological Studies, Networking -
2009 - 2012
Institut Supérieur de Gestion
Masters in Computer Science applied to the management - MIAGE, Computer Programming -
2017 - 2019
Université Virtuelle de Tunis - UVT
Mastère Professionnel en Management intégré : QSE - Qualité, Sécurité et Environnement, Management de projet
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