Experience

Merge

• United States
• Software Development
• 1 - 100 Employee

• Solutions Engineer

  • Aug 2022 - Present



Vitech Systems Group

• United States
• Software Development
• 700 & Above Employee

• Solutions Manager

  • Apr 2021 - Aug 2022

  • Design and implement file and API-based interfaces across multiple projects.• Drive client requirement gathering and design specification creation for each interface.• Draft and present Specification Design Documents with extensive logic and mapping rules.• Communicate design and requirements to and internal development team to ensure a smooth configuration process.• Triage and resolve client logged issues through analytical problem solving and a thorough understanding of the system and database structure.• Manage client expectations for scope, issue resolution, and delivery timelines while maintaining a positive relationship.• Utilize client-facing experience across multiple projects to engineer standard interface processes within our product.• Volunteered for and participate in the company's inaugural mentor program. Co-mentor a group of 5 new hires; responsibilities include driving bi-weekly group sessions, brainstorming relevant discussion topics, cultivating mentee engagement, and escalating mentee issues when needed.

• Senior Solutions Analyst

  • Apr 2020 - Apr 2021

• Solutions Analyst

  • May 2019 - Apr 2020

• Associate Solutions Analyst

  • Jun 2018 - May 2019



creative werks

• United States
• Packaging and Containers Manufacturing
• 100 - 200 Employee

• Engineering/IT/Safety Intern

  • Jun 2017 - Aug 2017



.space Web Design

• Wilmette, IL

• Co Founder

  • Jul 2016 - Aug 2017



Valley Lodge Tavern

• Wilmette, IL

• Barback/Busser

  • May 2014 - Aug 2016



Rock Fusco & Connelly, LLC

• United States
• Law Practice
• 1 - 100 Employee

• Runner/Filer

  • Jun 2015 - Aug 2015



Centennial Aquatics Center

• Wilmette, IL

• Lifeguard

  • Jun 2013 - Aug 2013