Linux System Administrator II

• Feb 2019 - Present

Linux System Administrator

• Oct 2017 - Jan 2019

• Troubleshot and provided IT support for 72 rental locations with issues such as computer equipment malfunction, TCP/IP issues, firewall failure, ipsec tunnels, defective printers, unresponsive fax lines, Internet browser issues. • Monitored Company IT platform servers, firewalls, handheld devices and Access points. • Configured and deployed Linux debian 3 based firewalls, IP Phones, IP scan guns. • Performed Manual pulls of the reservations system sequences utilizing Linux Debian shell. • Interfaced with LECs and ISPs to resolve internet and VOIP phone issues. • Performed Virtual machine configuration and deployment. • Created and managed user accounts for rental locations and administrative staff. • Reported directly to the VP of Information Technology on Incident reports. • Liaised with vendors and consultants to purchase, install and upgrade software and hardware. • Maintained security access to computer platform information. • Managed backup and recovery of servers. • Lead IT projects and change management such as wifi expansion, network changes, server migration, user login scripts, location fail over plan, rental location move or closing. • Provided server support after hours and on call rotation for locations during outages and scheduled technician dispatches. • Provisioned and deployed new computer equipment for new hires and rental locations. • Provided Monthly computer Inventory and ordering company operations equipment. • Created SOP and knowledge based articles on the Wiki page. Show less

NOC Cloud Engineer

• Apr 2016 - Jun 2017

Provided Network support of IBM Cloud video solutions and ingest applications to distribution for MSO operators such as Verizon FIOS, Comcast, Cox, and Time Warner Cable, HBON in 24 x 7 network operations environment Provided Application support and troubleshooting issues such as playback, DRM errors, transferring latency, ingest error Monitored alerts of various affiliates platforms with transcoder Elemental conductor, New Relic Analytics, Apica web Performance, Akamai DVA CDN and performed checks of their network status Troubleshot edge Assets workflow and daily review of system logs for various MSO’s : In Demand, A&E Networks, Scripps C3, HBO, utilizing Linux shell command line Performed accurate real-time investigation, triage of infrastructure alerts through Zenoss SNMP monitoring tool and communicating with customers via Cloud Based Zendesk ticketing system Supported Video On Demand content, transcode and package processing per platform requirements while delivering files through FTP, SFTP and CORBA. Managed TV Everywhere accounts for subscribers to access TV content through both Service Providers and Programming Networks website Performed UAT testing for HBON Pre production and production accounts. Tested account creation, login, connection to billing system, catalog browsing, content playback, Media Manager UI and subscriber manager UI Show less

NOC engineer

• Dec 2014 - Jun 2017

Monitored the NFL Verizon Mobile Network with Transcoder Elemental conductor Troubleshot Edge Assets for Affiliates In Demand, , AE Networks, Time Warner, HBO using Linux command line Created and responded to customers inquiries through Cloud based Zendesk ticketing system Escalated issues via Internal Jira ticketing system to Engineering Published TV content for Affiliates using FTP Monitored the NFL Verizon Mobile Network with Transcoder Elemental conductor Troubleshot Edge Assets for Affiliates In Demand, , AE Networks, Time Warner, HBO using Linux command line Created and responded to customers inquiries through Cloud based Zendesk ticketing system Escalated issues via Internal Jira ticketing system to Engineering Published TV content for Affiliates using FTP

IT Helpdesk

• Jun 2014 - Dec 2014

Assisted Lowe’s staff in Troubleshooting Point of Sale systems which includes: Self check out Fast lanes, signature capture, scan guns Created incident numbers and technician dispatches for repairs through Lowe’s incident management console Remedy Dialed into self-checkout lanes to assist in troubleshooting various issues with end users using Microsoft SCCM Web console Created and looked up Work Order inquiries through D1 program Assisted Lowe’s staff in Troubleshooting Point of Sale systems which includes: Self check out Fast lanes, signature capture, scan guns Created incident numbers and technician dispatches for repairs through Lowe’s incident management console Remedy Dialed into self-checkout lanes to assist in troubleshooting various issues with end users using Microsoft SCCM Web console Created and looked up Work Order inquiries through D1 program