Experience

Customer Engineering Services

• United States
• Printing Services
• 200 - 300 Employee

• QST Manager

  • Aug 2011 - Present

  Responsible for the management of 26 Quality Service Technicians and managing the Quality Service Program for CES covering the western half of the United States  Consistently completed 100% of QSP visits on a yearly cycle for Walmart, Sam’s Club, Walgreens, Costco and Portrait Innovations  Responsible for the completion of preventative maintenance on over 600 pieces of Fuji Medical equipment  Work with a wide range of customers from professionals in the medical field to management… Show more Responsible for the management of 26 Quality Service Technicians and managing the Quality Service Program for CES covering the western half of the United States  Consistently completed 100% of QSP visits on a yearly cycle for Walmart, Sam’s Club, Walgreens, Costco and Portrait Innovations  Responsible for the completion of preventative maintenance on over 600 pieces of Fuji Medical equipment  Work with a wide range of customers from professionals in the medical field to management and hourly associates in retail environments to the customers of our customers  Maintain professionalism and ensuring the confidentiality of our partner Fuji and our customers  Responsible for district staffing, training, growth, performance appraisals, projects and collaborating with co-workers and upper management  Maintaining a yearly million dollar budget and consistently finishing under budget Show less Responsible for the management of 26 Quality Service Technicians and managing the Quality Service Program for CES covering the western half of the United States  Consistently completed 100% of QSP visits on a yearly cycle for Walmart, Sam’s Club, Walgreens, Costco and Portrait Innovations  Responsible for the completion of preventative maintenance on over 600 pieces of Fuji Medical equipment  Work with a wide range of customers from professionals in the medical field to management… Show more Responsible for the management of 26 Quality Service Technicians and managing the Quality Service Program for CES covering the western half of the United States  Consistently completed 100% of QSP visits on a yearly cycle for Walmart, Sam’s Club, Walgreens, Costco and Portrait Innovations  Responsible for the completion of preventative maintenance on over 600 pieces of Fuji Medical equipment  Work with a wide range of customers from professionals in the medical field to management and hourly associates in retail environments to the customers of our customers  Maintain professionalism and ensuring the confidentiality of our partner Fuji and our customers  Responsible for district staffing, training, growth, performance appraisals, projects and collaborating with co-workers and upper management  Maintaining a yearly million dollar budget and consistently finishing under budget Show less



Noritsu America Corporation

• United States
• Photography
• 100 - 200 Employee

• District Supervisor

  • Apr 2007 - Sep 2011

  Responsible direct supervision of 7 field technical service representatives and as representative of the company for the customers located in northern and central Illinois and northwest Indiana,  Maintained and exceeded a quarterly goal of 64% productivity  Maintained an annual goal of 100% preventative maintenance service call completion rate  Responsible for district staffing, training, growth, performance appraisals, projects and collaborating with co-workers and upper… Show more Responsible direct supervision of 7 field technical service representatives and as representative of the company for the customers located in northern and central Illinois and northwest Indiana,  Maintained and exceeded a quarterly goal of 64% productivity  Maintained an annual goal of 100% preventative maintenance service call completion rate  Responsible for district staffing, training, growth, performance appraisals, projects and collaborating with co-workers and upper management  Responsible for the coordination for the Northeast region, the upgrade of 194 kiosks for the Walgreens Corporation

• Technical Service Representative

  • Jul 2000 - Apr 2007

  Responsible for providing on-site service and phone assistance of one hour photofinishing.  Maintained a strong technical knowledge of Noritsu’s product line. Requiring abilities to read and comprehend technical manuals.  Able to use analytical and deductive reasoning to troubleshoot and resolve complex technical issues.  Responsible for operator level training of Noritsu products to customers and technical level training to Noritsu, Qualex and Kroger technicians.  Maintained… Show more Responsible for providing on-site service and phone assistance of one hour photofinishing.  Maintained a strong technical knowledge of Noritsu’s product line. Requiring abilities to read and comprehend technical manuals.  Able to use analytical and deductive reasoning to troubleshoot and resolve complex technical issues.  Responsible for operator level training of Noritsu products to customers and technical level training to Noritsu, Qualex and Kroger technicians.  Maintained rapport with the customer during the service call to keep him or her informed as of the status of the repair.  Hired in as a Technical Service Representative II and was promoted in 2 years to Senior Technical Service Representative



Eckerd

• Retail
• 1 - 100 Employee

• Technical Service Representative

  • Feb 1997 - Jul 2000

  Provided on-site and phone assistance for the photo labs within Eckerd Drugs stores in the state of South Carolina.  Responsible for 100% compliance in the labs of OSHA and environmental regulations  Responsible for ensuring the labs are operational and minimize down time to less than 24 hours.  Instructed preventative maintenance classes to all lab managers and supervisors  Daily monitoring of quality control of 35 labs through Kodak quality control software. Provided on-site and phone assistance for the photo labs within Eckerd Drugs stores in the state of South Carolina.  Responsible for 100% compliance in the labs of OSHA and environmental regulations  Responsible for ensuring the labs are operational and minimize down time to less than 24 hours.  Instructed preventative maintenance classes to all lab managers and supervisors  Daily monitoring of quality control of 35 labs through Kodak quality control software.



Noritsu America Corporation

• United States
• Photography
• 100 - 200 Employee

• Technical Service Representative

  • May 1993 - Jan 1997

  Provided phone assistance to Noritsu customers and Field Technical Service Representatives (TSR). The knowledge level ranged from the non-experienced customers to the seasoned Field Technical Service Representatives. Worked with customers and TSR's over the phone to resolve issues with them. Including operator knowledge level errors, determining if parts were needed and ordering the necessary parts and if needed submitting requests for on site service from a Noritsu… Show more Provided phone assistance to Noritsu customers and Field Technical Service Representatives (TSR). The knowledge level ranged from the non-experienced customers to the seasoned Field Technical Service Representatives. Worked with customers and TSR's over the phone to resolve issues with them. Including operator knowledge level errors, determining if parts were needed and ordering the necessary parts and if needed submitting requests for on site service from a Noritsu TSR. Responsible for completing monthly reports detail trending or new and unusual problems, identify potential problem with equipment, processes or personnel and any other activities such as training. Call quality and statistics were monitored by management. Show less Provided phone assistance to Noritsu customers and Field Technical Service Representatives (TSR). The knowledge level ranged from the non-experienced customers to the seasoned Field Technical Service Representatives. Worked with customers and TSR's over the phone to resolve issues with them. Including operator knowledge level errors, determining if parts were needed and ordering the necessary parts and if needed submitting requests for on site service from a Noritsu… Show more Provided phone assistance to Noritsu customers and Field Technical Service Representatives (TSR). The knowledge level ranged from the non-experienced customers to the seasoned Field Technical Service Representatives. Worked with customers and TSR's over the phone to resolve issues with them. Including operator knowledge level errors, determining if parts were needed and ordering the necessary parts and if needed submitting requests for on site service from a Noritsu TSR. Responsible for completing monthly reports detail trending or new and unusual problems, identify potential problem with equipment, processes or personnel and any other activities such as training. Call quality and statistics were monitored by management. Show less



Eckerd

• Retail
• 1 - 100 Employee

• Manager

  • Jun 1992 - May 1993

  Responsible of the general management of a one hour photo lab for Eckerd Drug in Chapel Hill, NC.  Responsible for the staffing, training and performance appraisals of lab staff  Maintained monthly inventory records including keeping ending inventory level below $1,000.00  Maintain costs and waste to achieve a goal of $2.50 or lower cost of goods sold. Responsible of the general management of a one hour photo lab for Eckerd Drug in Chapel Hill, NC.  Responsible for the staffing, training and performance appraisals of lab staff  Maintained monthly inventory records including keeping ending inventory level below $1,000.00  Maintain costs and waste to achieve a goal of $2.50 or lower cost of goods sold.