Training and Development Manager

• Feb 2020 - Present

Community Relations Manager

• Feb 2016 - Feb 2020

• Research and identify potential referral sources for new clients and potential donors. • Cultivates and maintains relationships with referral sources distributing marketing materials and communicating consistent message in line with agency branding and goals. • Tracks community outreach efforts in spread sheet. • Works collaboratively with Human Resources to promote attendant recruitment strategies. • Submit monthly activity reports to agency director. • Assist Executive Director in representing the agency at speaking events. • Cultivate beneficial on-going relationships with community partner agencies. • Works on special projects as assigned by Executive Director.

Director of Organizational Development (Contractor)

• Feb 2016 - Jan 2018

Lead and manage daily operations and organizational development (OD) strategies to enhance the overall culture/work environment with a focus on service excellence to our clients and business processes that connect employees with overall HAND mission and vision. Key Accomplishments: ✢ Leadership and management oversight of all day to day operations for a 300+ employee organization. ✢ Manage budgetary and strategic direction ✢ Develop and implement programs to align work force and key business initiatives through use of organizational effectiveness interventions. ✢ Assist the organization in areas of leadership development, organizational redesign, team development and change management. ✢ Operate as an organizational leader | internal consultant to identify, develop and implement business processes and organizational effectiveness interventions, as and when required. ✢ Act as a change agent providing the support and mechanism to implement major changes to the operations of the business and provide coaching to leaders and executives on organizational growth.

Director of Training and Development

• Apr 2009 - Dec 2015

In this role, I designed and managed key organizational training and development programs, including talent development, employee onboarding, curriculum development, mentorship/leadership development, and learning management. I also created training and development strategies in line with growth-oriented business plans and start-up initiatives. Key Accomplishments ✢ Established foundational elements of the talent development framework with over 3000 monthly trainees. ✢ Supervised, managed, and allocated workflow for a multi-site training operations and procedures team. ✢ Conducted comprehensive evaluations of training and development needs across the project organization. ✢ Instituted standardized systems and methodologies to maintain training consistency across programs. ✢ Tracked and reported performance activities of the training and policy and procedures team. In addition to operational and quality assurance performance activities.

Assistant Manager, Corporate Learning and Development

• Mar 1999 - Apr 2009

I played a key role in the management of all corporate learning and development programs. In addition, I administered a $500K training budget, provided oversight of ongoing training/development, and planned both short- and long-term training programs. Key Accomplishments ✢ Collaborated with senior leadership to implement an L&D philosophy that supported organizational objectives. ✢ Instrumental in researching and implementing best practices using organizational models and theories. ✢ Fostered opened communications with all levels of management to ensure swift resolution of training issues. ✢ Directed and coordinated training aspects of two comprehensive Leadership Development programs.