Experience

In-House Senior Services

• United States
• Medical Practices
• 1 - 100 Employee

• Senior Account Manager

  • Jun 2020 - Present

  • Assist with scheduling and organizing all health services such as podiatry, audiology, optometry allowing for quality care to 350+ skilled nursing facilities, assisted & independent living facilities statewide• Provide effective communication to facility contacts and patients’ families to schedule service visits accordingly, give prompt responses, and assist medical teams out on the field• Train and evaluate employees on SaaS software which provides patient health information to all departments• Create documentation for team members regarding use of company software and internal processes• On-board new team members and provide instruction on company methodology• Track durable medical equipment statuses in customer relationship management software• Collaborate with sales team to recruit and on-board new clients to our healthcare services• Organize informational events for clients, patients and patients’ families regarding ancillary services• Assess utilization and efficiency quarterly to improve quality care and increase revenue• Lead team to meet weekly goals and complete tasks by providing clients with top notch customer service experience• Track & build daily patient lists for service calls to ensure accuracy of information and care due dates • Work closely with multiple departments to streamline processes to ensure productivity• Maintain confidential information and records of patients

• Account Manager

  • Aug 2018 - Jun 2020

• Account Coordinator

  • Jun 2016 - Aug 2018

• Intern

  • Jun 2016 - Aug 2016



University of Minnesota Duluth

• United States
• Higher Education
• 700 & Above Employee

• America Reads and Counts Tutor

  • Oct 2011 - May 2016

  • Maintain confidential information and records on student progress • Assist on average 5-6 students ages K-8 with homework in math and reading • Conduct activities that help students improve academic and leadership skills • Facilitate engagement activities to help students understand their learning • Maintain confidential information and records on student progress • Assist on average 5-6 students ages K-8 with homework in math and reading • Conduct activities that help students improve academic and leadership skills • Facilitate engagement activities to help students understand their learning