Donny Friday
Director of Information Technology at Southwest Care Center (SCC)- Claim this Profile
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Bio
Credentials
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MCP
MicrosoftAug, 2002- Oct, 2024 -
PMP
Project Management InstituteOct, 2018- Oct, 2024
Experience
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Southwest Care Center (SCC)
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United States
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Medical Practices
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1 - 100 Employee
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Director of Information Technology
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Jul 2023 - Present
- Development, implementation and management/support of the network infrastructure, security operations technology functions. Including VoIP, Athena EHR, and Workday HRIS/financial platforms. - Develop and maintain a structure and process for strategic decision-making, oversee periodic review and updates of strategic priorities, translating into actionable plans. - Ensure system and technology solutions are optimized, in alignment with the modern architectural and national security standards. - Work collaboratively with all internal and external partners/customers to support organizational technologies and supported initiatives. - Develop and ensure adherence to organization IT policies and procedures. - Direct activities of the department and programs in accordance with organizations policies and objectives. - Lead relevant governance and change control committees. - Coordinate the analysis of data gathering, considering all solutions. Defining and proposing recommendations for implementation of application system and inter-system communications enhancements. - Prepare and approve policies, standards, and direction for systems configuration. - Communicate and collaborate with personnel to understand and define user needs, gather and analyze data and recommend solutions. - Communicate with technical and non-technical personnel on systems issues to understand and respond to user needs. - Collaborate in the design and implementation of innovative products and technologies; initiate activities encouraging and assisting with the integration of available technologies. - Serve as a liaison to other operational areas; coordinate activities in collaboration with organizational stakeholder; chairing appropriate steering committees. Show less
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Sun Health
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United States
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Wellness and Fitness Services
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100 - 200 Employee
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Vice President Information Technology
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Oct 2019 - May 2023
- Develop strategic and operational plans for control, management, and improvement of IT capabilities and ensuring divisional alignment with company goals and objectives. - Consolidation, optimization and securing of critical business applications including HRIS, Finance, EMR, Azure creating a more efficient, secure IT program. - Executive Sponsor to the Technology Committee, driving board-level relationships. - Development of organizational staff, transforming the IT department into a strategic business partner. - Implementation of a community based Senior Living Resident technology support program; significantly increasing customer/Resident satisfaction. - Create a culture of technological modernization and innovation, focusing on organizational and customer outcomes. - Advanced cyber-security efforts, transforming the enterprise security apparatus by attaining and ensuring full HIPAA, HITECH and PCI compliance. - Developed and maintained enterprise policies and procedures, and data governance processes. - Communicate insights to executive leadership on strategic and tactical initiatives such as infrastructure stabilization, cyber-security, cloud migration and application efficiency. - Developed annual organizational OPEX and CAPEX technology budgets. - Cultivate a departmental atmosphere of servant leadership and operational excellence with a focus on continuous improvement. - Established the first ever organizational IT cyber-security audit. Worked with stakeholders to develop strategies for analyzing, prioritizing and mitigating risks. - Continuously engage leaders to develop policies and procedures ensuring an accurate record of all IT equipment and software. - Ensure corporate staff are appropriately trained in new and existing technologies and security practices. - Collaborated with CIO on the development of pilot projects such as tele-medicine and resident smart-home technologies. Show less
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BASIS Independent Schools
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United States
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Education Management
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200 - 300 Employee
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IT Implementation Engineer
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Jan 2019 - Oct 2019
- Manage the deployment and integration of operational and school curriculum applications using Agile project management methodologies. - Direct and assist site technical coordinators on daily support activities. Ensure ITIL processes are adhered to according to organizational service level agreements via the enterprise help desk application. - Assign resources on new school development projects. Confirm vendors and staff adhere to organizational standards ensuring project success. - Development of innovative business processes, providing oversight and direction for process improvement across multiple departments. - Liaison between developers and operations staff on Student Services application development. Ensure application versions meet user expectations. - Formulate, direct and monitor user acceptance testing plans to certify quality assurance prior to software delivery. - Transform internal business processes, providing oversight and direction for process improvement across multiple departments. - Team with executive management on application development strategies that improve enterprise protocols and standard operating procedures. - Review the project schedules with senior management and all stakeholders affected by the project activities; revise the schedule as required. - Define, implement and ensure compliance to all applicable best practices and project management standards, processes, procedures. - Generate, implement and measure vendor performance and quality standards. Hold vendors and staff accountable when required outcomes are not met. - Evaluate organizational IT service contracts, including software agreements and vendor engagements. Reject, modify or approve contracts based on key business criteria and contract quality. - Develop IT project timelines. Work closely with upper management, architectural team and vendors to deliver on-time and within budget. - Proactively monitor network resources. Direct responses to network issues. Show less
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IT Director - HIPAA Security Officer
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Feb 2006 - Jun 2018
- Successfully maintain organization’s IT budget. - Establish and maintain organizations strategic technology plan, including development of policies and procedures. - Maximize Cost Benefit by judiciously negotiating vendor contracts. - Sponsor, manage and direct resources on security, HRIS, EHR, ERP and Business Intelligence projects. - Deliver secure HIPAA compliant technology services for a complex multi-site Health Care organization. - Direct and prioritize the workload of IT staff, contractors and vendors. - Confirm staff and vendor adherence to IT Department Service Level Agreements using quantifiable analysis and metrics. - Provide exceptional leadership through coaching of IT staff. Employee management, including hiring, terminations, performance improvement and reviews. - Ensure proper administration and access control of key business applications (ADP, iCIMS, AirWatch MDM, EHR and Yardi ERP) as required by HIPAA & PCI. - Certify servers, workstations, network infrastructure and firewalls are secure and properly patched. - Work closely with departmental managers to ensure employees are appropriately trained and supported. - Verify data backups and ensure HIPAA mandated security and disaster recovery processes are met. - Support Health Care systems for the Skilled Nursing and Assisted Living facilities, including Electronic Health Records. - Increase value of existing Help Desk, EHR, HRIS and ERP systems by continuously evaluating and enhancing existing processes. Strategically integrate these applications to generate critical business analytics to the management team. - Aggressively assess emerging technologies and provide organizational leadership by advocating progressive, state-of-the-art business solutions. Show less
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Network Administrator
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Jul 2001 - Sep 2005
- Preserve OCC mandated network security requirements using Symantec Antivirus Enterprise virus protection, Qwest Managed Firewall solution and Microsoft ISA server. - Effectively manage and direct department vendors on Bank projects and maintenance issues. - Maintain and troubleshoot workstation AS/400 client access software. - Assist the AS/400 Main Frame operator with maintaining user account access and OS/400 banking systems. - Preserve Internet security by monitoring ISA/IDS logs and applying policy changes when appropriate. - Maintain Windows NT 4.0/2000/2003 Server security patches and updates. - Manage Microsoft Exchange 5.5\2000 Server database and troubleshoot system issues. - Perform daily backups on all Windows NT/2003 Servers. - Lead or assist on IT related Bank projects as directed by Senior Management. - Develop and deploy multi-platform PC images for all Windows XP workstations using Symantec imaging software. - Provide workstation software and hardware support to all Windows NT and XP workstations. - Maintain Inter-Tel telecommunications systems and VoIP telephony. - Analyze and troubleshoot all LAN, WAN connectivity as well as systems availability issues. - Report to the CIO on budgetary considerations, making recommendations and purchases. Show less
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New Mexico Department of Health
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United States
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Wellness and Fitness Services
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100 - 200 Employee
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Systems Analyst II
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Mar 2000 - Jul 2001
- Assisted in the analysis of District ADP hardware, software, and voice communication needs. Actions included installation, updating, and maintenance of hardware and software on Windows NT/2000 Workstations and Servers, and Cisco routers. - Communicated systems status to all DOH, Public Health Division users. - Assisted the employees in use of ADP systems by providing short-term assistance to ADP system users by helping to resolve hardware and software problems. - Assessed District software and hardware needs; developed and tested software models leading to plans for installing; and upgrading IT components that provided efficient use of time and other resources. - Identified areas needing improvement in District Networks and implemented solutions. - Worked with the systems and network staff to maintain and enhance the Experience Continued Public Health Division wide area network in District I and II with an emphasis on responding to Bio-Terrorist events. - Directed and implemented MS Office training for District Employees. Show less
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Network Administrator
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Sep 1998 - Mar 2000
- Resolved Local Area Network connectivity issues. - Maintained network security, fault tolerance, and disaster recovery systems as regulated by the SEC. - Report system status to Chief Operating Officer. - System hardware and software maintenance. - Windows NT 4.0 Active Directory Maintenance. - Resolved Local Area Network connectivity issues. - Maintained network security, fault tolerance, and disaster recovery systems as regulated by the SEC. - Report system status to Chief Operating Officer. - System hardware and software maintenance. - Windows NT 4.0 Active Directory Maintenance.
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Education
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1989 - 1993
Western Illinois University
B.A, Economics
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