Experience

Wonder

• Food & Beverages
• 300 - 400 Employee

• Senior Manager II, Restaurant Launch

  • Sep 2023 - Present

• Senior Operations Manager, Launch

  • Sep 2022 - Sep 2023

  • Key stakeholder in developing and leading marquee project during company-wide pivot from mobile food trucks to brick-and-mortar concept• Designed the physical space, operational systems, managed construction, and new store opening of 4,000sq ft in accelerated timeline [ground-break to open to public] in 6-weeks• Worked directly with product teams in US and China to develop proprietary technology and operations systems including: -Order management, kitchen display system (KDS), customer service portal, courier routing, 3P DSP integrations, kiosk ordering, web ordering, inventory tracking• Simultaneously worked on 10 active development projects throughout the Tri-state area• Created interior brand standards and programmatic opening guidebook Show less



Corkscrew Consulting

• Hospitality

• Principal Consultant

  • May 2014 - Nov 2022

  Corkscrew Consulting is a full-service consulting firm focusing on restaurant openings, brand identity, strategic positioning, identifying growth opportunities and wine & spirits development Educated in food systems & culture, our consultants provide insight and guidance navigating our complex food system. With a wide breadth of knowledge, Corkscrew Consulting offers targeted business solutions for startups, restaurants, hotels, publications and manufacturers Services include: Restaurant Opening & Pre-operations Business Development & Strategy Social Media, Website & App Development Culinary Training & Menu Planning Event Planning & Production Beverage, Wine & Cellar Services https://www.corkscrewconsultingnyc.com/ourwork/ Show less



Service Physics

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Strategist & Engagement Lead, Program Development​

  • Nov 2020 - Sep 2022

  Service Physics is a data-driven consulting firm that focuses on Lean Transformation and Operational Excellence. Some of the projects highlights include: Hospitality Technology • Subject Matter Expert (SME) in restaurant technology (POS, online ordering, integrators, loyalty platforms, operational tools) • Launching (12) native apps and digital ordering channels for a NYC-based restaurant group • Go to market specialist and Head of Operations for ordersesame.com, a new online ordering marketplace • Front end QA, for digital projects, advise on UX/UI n partnership with Brooklyn-based developer group • Loyalty, customer acquisition, digital strategy and online customer journey Operational Excellence • Conducted Point-Kaizen experiments and advised on Operations for both a 400+ unit national breakfast restaurant chain and 30+ unit Northeast based casual Mexican restaurant group • Drafted business case and market analysis for the international expansion efforts of 75-yr old Mexico-based churro brand. Ran on-site Operational Engineering efforts in support of goal • Identified $101M opportunity size for increased online orders with no capital investment by adjusting workspace design • Conducted on-site studies using methodology of labor utilization, process timing & study, and line-off rate • Identified $12M opportunity size for increase sales through labor refinement and training (output) • Design BOH pick and pack operation for a California-based cannabis store • Developed store opening guideline, timeline, P&L pro forma and functional store design for NJ-cannabis retail space • Employed practices of Kaizen, Lean Manufacturing, Agile, Scrum, Customer Value, Empathy Mapping and Customer Journey throughout all projects. Show less



Sesame

• United States
• Restaurants
• 1 - 100 Employee

• Head Of Operations

  • Feb 2021 - Dec 2021

  • Sesame is a zero commission online ordering marketplace. • Go-to-market specialist for 2021 MVP launch of Sesameorder.com • Project manager during development stage. Worked directly with design firm, product manager, developers and key stakeholders to align on goals and profit, feasibility and desirability of product. • Managed all back-of house systems including: Intercom, Stripe, Clickup, Sesame internal dashboard, Itsacheckmate, Figma, Miro • Drafted and refined all SOPs and CX strategy for internal and external alignment • Worked directly with CEO and COO Show less



Wings Over

• United States
• Restaurants
• 1 - 100 Employee

• Director Of Development & New Store Opening

  • Oct 2017 - Feb 2020

  • Director of Development for all new corporate locations o Opened 6 Wings Over Corporate locations in 2018, Renovated 4 Legacy locations to 2.0 standards • Capital Improvement Project Manager for all Franchise locations • Brand development and leader for Wings 2.0- including new logo, website, app, brand standards, marketing and collateral • Design director for new restaurant 2.0 prototype- including design direction for all FFE, Kitchen equipment, millwork, smallwares, lighting, digital displays, marketing materials, floor plans, traffic flow and layout. Show less



WeWork

• United States
• Real Estate
• 700 & Above Employee

• WeLive Operations Lead

  • Jul 2015 - May 2016

  Product Development for WeLive, a multi-million dollar micro-apartment “co-living” hospitality & residential project opened in January 2016 at 110 Wall Street (NY) and April 2016 in Crystal City (VA) • Contributed to the development and product launch of WeLive, a $100+ million-dollar real estate research and development project • Managed physical openings for 216-key location in New York City and 206-key location in Arlington, Virginia • Produced the Handbook of WeLive Standard Operating Procedures • Delivered the physical project at targeted deadline • Negotiated all vendor contracts related to both the opening of the space and the ongoing operations • Optimized procurement methods and products for multiple WeWork and WeLive locations • Managed warehouse inventory and timely delivery of goods, including all OSE, FFE, IT/AV, and F&B components • Contributed to the food & beverage, restaurant and retail elements of the project • Trained key staff members on policies and procedures. Ensured follow-up to maintain operational excellence • Developed and refined policies and procedures for short-stay (transient) initiative Show less



Little Sal's Italiano (Silver Spoon Hospitality)

• NYC

• Director of Operations

  • Sep 2014 - Jul 2015

  • Renovate, re-brand and open 80-seat Union Square restaurant in under 75 days • Manage all aspects of pre-opening, including construction, staffing, systems, infrastructure, and service • Work directly with owner consulting on a number of restaurant projects including: a 120-seat Mexican Sports Bar; a 140-seat Midtown Seafood restaurant; a Union Square seasonal full-service restaurant; • Negotiate infrastructure service contracts for: Contractors; Subcontractors; Architect; Designer; Graphic Designer; IT/AV; Point of Sale (POS); Phone/Internet; Music service; Restaurant-related technology; Camera & Security; Fire suppression system; Sanitation; Cartage; Signage • Ongoing monitoring and evaluation for Flatiron Restaurant Group, RNA Restaurant Group, Rock 49, Branded Restaurant Group • Negotiate, develop and maintain relationships with food service vendors including beer, wine, pantry, paper, and linen • Solicit and hire chefs, managers and staff for all restaurants • Maintain consistent brand presence throughout all media platforms: graphics, logo, website, menu, promotional material Show less



Gerald and Lawrence Blumberg

• Legal Assistant & IT Administrator

  • 2008 - Jan 2015

  • Prepare and execute legal documents • Establish and maintain new office filing system and computer systems • IT and Network Administrator [Microsoft Office Suite, Quickbooks, Corel Office Suite, Lexis Nexis, etc] • Prepare and execute legal documents • Establish and maintain new office filing system and computer systems • IT and Network Administrator [Microsoft Office Suite, Quickbooks, Corel Office Suite, Lexis Nexis, etc]



Clark Wolf Company Inc

• United States
• Food and Beverage Services

• Hospitality Consultant

  • Apr 2013 - Jul 2014

  Clark Wolf Company is a New York based food, restaurant and hospitality consulting firm. Our services include Business Analysis, Business Planning & Development, Concept Analysis & Programming Development , Opportunity Development, Strategic Planning, Restaurant Design Management, Restaurant Design, Request for Proposal, Menu Development, Tabletop Programs and Kitchen Design. Clark Wolf Company is a New York based food, restaurant and hospitality consulting firm. Our services include Business Analysis, Business Planning & Development, Concept Analysis & Programming Development , Opportunity Development, Strategic Planning, Restaurant Design Management, Restaurant Design, Request for Proposal, Menu Development, Tabletop Programs and Kitchen Design.



IB Cooking

• Owner

  • Sep 2006 - Jan 2013

  • Prep, cater and serve fully staffed cocktail and dinner parties • Market and maintain social media for ibcooking.com, facebook and twitter accounts • Issue periodic client newsletter • Create budgets, design event décor, plan menus, hire staff, coordinate and manage schedules among staff • Prep, cater and serve fully staffed cocktail and dinner parties • Market and maintain social media for ibcooking.com, facebook and twitter accounts • Issue periodic client newsletter • Create budgets, design event décor, plan menus, hire staff, coordinate and manage schedules among staff



Various Food Media

• Food Stylist

  • Jan 2006 - Oct 2009

  ¬Silver Plume Productions, Food Stylist/ Production Assistant • Production work for Rescue Chef; secure location, coordinate with cast and crew, maintain craft services, create daily schedules and rundowns, compile post production materials, edit • Production assistant and food stylist for Sara’s Weeknight Meals with chef Sara Moulton Tyler Florence, TyFood Media, Assistant Food Stylist • Style and prepare food for live demonstration and still photography for multiple television shows Lidia’s Italy, Production Assistant • Oversee daily production meeting with host Lidia Bastianich and her staff • Create a comprehensive video log as well as recording daily minutes • Style and prepare food for television presentation and still photography Show less