Network Engineer Intermediate

• May 2023 - Present

ITS LAN Technician

• Jan 2020 - Jun 2023

Provide a wide variety of IT Support for the INDOT Traffic Management's Intelligent Transportation System. The ITS network includes interstate CCTV, dynamic message signs, Hoosier Helper trucks, RWIS/MARWIS stations, truck parking, and travel time signs to name a few.

Incident Response Technician II

• Nov 2018 - Jan 2020

A.K.A Hoosier Helper. Respond to incidents that prevent or are actively affecting interstate traffic flow on I-80/94 and I-65. Winter Operations- Emphasis on maintaining incidents so that snow plows can keep the roads clear. Assist stranded Motorists.

Resident CE @ Microsoft

• Jun 2017 - Dec 2017

-Troubleshoot and diagnose custom servers spec'd by microsoft and assembled by HPE-Manage systems inside HPE Pod Environment:Troubleshoot and diagnose serversRecommend replacement partsMaintain UPS systemsMaintain network equipment-Create and close cases in timely fashion-Maintain parts stock on hand-Return defective parts

Customer Engineer

• Jul 2015 - Jun 2017

-Work directly with customers to resolve issues-Troubleshoot and diagnose HPE and other multivendor servers-Recommend replacement parts-Return defective parts to maintain part stock levels-Recommend and apply firmware and software updates-Close tickets in timely fashion-Work with manual and electronic dispatch systems-Work with customers and dispatchers to schedule appointments to best fit everyone's schedule-Responsible for covering standby shifts outside of normal business hours(5PM to 8AM or Saturday+Sunday) Show less

Tier 2 Support @ Eli Lilly & Co

• Oct 2013 - Jul 2015

Worked hardware and software related issues that were unable to resolved at the help desk support line. Setup and activate new iPhones and iPads as well as resolving any iPhone, iPad, and bring your own device related issues. Made carrier changes for iPhones and iPads via Verizon and AT&T web portals. Provided support for Sales users in the field. I also traveled to provide support for users at Sales Conferences.

Deployment Technician @ Eli Lilly & Co

• Feb 2013 - Oct 2013

Deploy new laptops, desktops, monitors, and any other IMAC related activities to new or existing users. Removed old equipment and return to logistics. Wiped old hard drives before re-use or destruction. Tested repaired laptop/desktop functionality so they could be returned to stock and redeployed to another user.

Logistics @ Eli Lilly & Co

• Jul 2012 - Feb 2013

Add new stock to asset management database and retire old equipment. Managed computer asset inventory levels at multiple locations. Update asset information in asset management database. Maintained stock levels of computer related accessories.