Shaikh NafeesUr Rahaman PMP, ISO, COBIT, GB, ITIL4
Founder at Self employed- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Hindi -
-
Marathi -
-
Urdu -
Topline Score
Bio
Roberto Rocha
I met Nafees when he was an outstanding delivery for DXC customers in Brazil, he also managed to support various activities that the deployment leader in Brazil. Nafees is a quick learner who is highly dependable and enjoys being proactive, a plus to any team. Perspicacious, compromised, guided the results, intelligent, skillful in complex and critical environment management they are some of its virtues that can detach. He developed an extraordinary with very nice results reducing incidents and effort using automation tools set.
Srinivas Mettapally
Nafees is a Smart worker highly skilled and carries a sound knowlege and he is very dedicated to whatever task is assigned and ensures that the taks is complete within the deadline and he has recieved many accolades from Client. He is always there to share the knolwedge and have been involved in trainings for the new joiners, he is an assest to his team ... Wish you all the best !!!
Roberto Rocha
I met Nafees when he was an outstanding delivery for DXC customers in Brazil, he also managed to support various activities that the deployment leader in Brazil. Nafees is a quick learner who is highly dependable and enjoys being proactive, a plus to any team. Perspicacious, compromised, guided the results, intelligent, skillful in complex and critical environment management they are some of its virtues that can detach. He developed an extraordinary with very nice results reducing incidents and effort using automation tools set.
Srinivas Mettapally
Nafees is a Smart worker highly skilled and carries a sound knowlege and he is very dedicated to whatever task is assigned and ensures that the taks is complete within the deadline and he has recieved many accolades from Client. He is always there to share the knolwedge and have been involved in trainings for the new joiners, he is an assest to his team ... Wish you all the best !!!
Roberto Rocha
I met Nafees when he was an outstanding delivery for DXC customers in Brazil, he also managed to support various activities that the deployment leader in Brazil. Nafees is a quick learner who is highly dependable and enjoys being proactive, a plus to any team. Perspicacious, compromised, guided the results, intelligent, skillful in complex and critical environment management they are some of its virtues that can detach. He developed an extraordinary with very nice results reducing incidents and effort using automation tools set.
Srinivas Mettapally
Nafees is a Smart worker highly skilled and carries a sound knowlege and he is very dedicated to whatever task is assigned and ensures that the taks is complete within the deadline and he has recieved many accolades from Client. He is always there to share the knolwedge and have been involved in trainings for the new joiners, he is an assest to his team ... Wish you all the best !!!
Roberto Rocha
I met Nafees when he was an outstanding delivery for DXC customers in Brazil, he also managed to support various activities that the deployment leader in Brazil. Nafees is a quick learner who is highly dependable and enjoys being proactive, a plus to any team. Perspicacious, compromised, guided the results, intelligent, skillful in complex and critical environment management they are some of its virtues that can detach. He developed an extraordinary with very nice results reducing incidents and effort using automation tools set.
Srinivas Mettapally
Nafees is a Smart worker highly skilled and carries a sound knowlege and he is very dedicated to whatever task is assigned and ensures that the taks is complete within the deadline and he has recieved many accolades from Client. He is always there to share the knolwedge and have been involved in trainings for the new joiners, he is an assest to his team ... Wish you all the best !!!
Credentials
-
ISO 20000 Lead Implementer - IT Service Certification
Global Association for Quality Management (GAQM)Jan, 2022- Oct, 2024 -
ISO/IEC 20000-1 Lead Auditor
TÜV Rheinland GroupDec, 2021- Oct, 2024 -
ISO/IEC 20000:2018 Foundation Standard
TÜV Rheinland GroupOct, 2021- Oct, 2024 -
Exam 533: Implementing Microsoft Azure Infrastructure Solutions
MicrosoftSep, 2018- Oct, 2024
Experience
-
Self employed
-
Denmark
-
Information Technology & Services
-
500 - 600 Employee
-
Founder
-
Jul 2023 - Present
-
-
-
SAT Microsystems
-
United Kingdom
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Assistant VP_ Global Projects & Operations
-
May 2021 - Aug 2023
AVP_Global Projects & OperationsResponsible & Accountable for End to End Managed IT Services Operations & Projects.
-
-
Information Technology Service Delivery Manager
-
Jun 2019 - May 2021
IT Operations, IT Infrastructure, IT governance, Projects & Transition Management. define Policies & Processes, ISO20k Implementation, Service Delivery Reviews, Continuous improvement programs, People Management. Incident, Problem, Change, Configuration, Capacity & Availability management. SLA management, Defining KPIs & set baseline to achieve defined KPIs, CSATs.
-
-
-
DXC Technology
-
Bangalore
-
IT Operations Service Delivery Lead
-
Apr 2017 - Jun 2019
-
-
-
Hewlett Packard Enterprise
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Lead IT Service Delivery Management
-
Nov 2015 - Apr 2017
Expert in transition & transformation of client support. Successfully migrated Large Scale Latin America clients to India support center. Currently managing 19 Different customers across the globe which includes client e.g. Mining, Banking, Mobility background. Managing Customer Relationship and Service Delivery Reviews. Roles & Responsibility: IT Service Delivery Management Lead Transitions, Transformation & Projects Management (Windows/VMware/Active Directory/Data Center Migrations/Applications Deployment & Upgrade Etc..) Security Compliance End to END ITIL Frame Work Management. Service Delivery Reviews with client SPOC - Run Operations Escalations & Crisis Management Service Delivery Trend Analysis Show less
-
-
-
HP
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
IT Service Delivery Lead
-
Jan 2011 - Nov 2015
IT Service Delivery Lead IT Service Delivery Lead
-
-
-
Genpact
-
United States
-
Business Consulting and Services
-
700 & Above Employee
-
Technical Associate - L3 Wintel
-
Feb 2008 - Jan 2011
was managing All India locations (35 Locations) remotely... was supporting over 300 servers... End to End IT Infrastructure Servers administrator was managing All India locations (35 Locations) remotely... was supporting over 300 servers... End to End IT Infrastructure Servers administrator
-
-
-
-
Site Lead
-
Sep 2006 - Jan 2008
Team Lead Lucent Technologies Gurgaon Branch Office: File Server Data Backup using CA Brightstor Backup Application Domain Controller, Web Server, DHCP Server, Trend Micro Antivirus Server Management & Administration of Avaya Setup Voice, Hardware, Software, Network Vendor Management IT Asset Management Projects @Lucent Technologies India: Successful upgrade of all End-user computers of Gurgaon Branch with New identical Hardware & Operating system using a well-managed workflow. Successfully changed the DHCP IP Address range scope for Gurgaon branch with 0% End User impact/Downtime within the given timeline. Show less
-
-
-
-
Sr. Engineer (Bharti Airtel
-
2006 - 2006
I worked as IT Engineer @Airtel President Office Gurgaon I worked as IT Engineer @Airtel President Office Gurgaon
-
-
-
-
System Admin
-
2005 - 2006
Windows Administrator, IT Infrastructre Windows Administrator, IT Infrastructre
-
-
Education
-
2010 - 2013
Madurai Kamaraj University
Bachelor of Business Administration (B.B.A.), Computer Applications -
1998 - 2002
Maharashtra State Board Of Technical Education
Diploma, Computer Engineering -
1996 - 1998
Dr. Zakir Hussain Jr. College
H. S. C, Physics, Chemistry, Maths, Biology -
1995 - 1996
Nutan Vidyalaya Selu
School
Community
