Carmel Roberts

CEO/ Practice Administrator at Valley OB/GYN
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Contact Information
us****@****om
(386) 825-5501
Location
Saginaw, Michigan, United States, US
Languages
  • English Native or bilingual proficiency
  • German Professional working proficiency

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Don McAnelly, CPA, ABV

As a CPA/healthcare consultant, I’ve worked with hundreds of people in the medical practice management field for over 20 years. During that time, I have found no one more competent than Carmel Roberts. Her attention to detail in such areas as: physician relations, revenue cycle, expense management, Human resource management, facility planning, financial management, payer relationships (to name a few) along with her ability to provide visionary leadership is inspiring. She has an exemplary ability to motivate an employee team to accomplish more than any would’ve imagined.

Duane Heilbronn

Carmel is CEO of our medical professional corporation and has guided us seamlessly through a challenging transition into the era of electronic medical records. During a time when many practices have

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Credentials

  • Attorney
    State Bar of Michigan
  • Executive Negotiations
    Harvard Law School
  • Risk Management and Risk Financing
    Boston University

Experience

    • Medical Practices
    • 1 - 100 Employee
    • CEO/ Practice Administrator
      • Dec 2013 - Present

      Valley OB-GYN Clinic is the largest, privately-owned women's health clinic in Mid-Michigan providing care to more than 26,000 women in our community annually. In the past 8 years, leading our exceptional team at Valley, I am proud of our tireless efforts to develop cost-effective and innovative ways to care for our patients - highlights include the following: * 53% increase in annual profits. * 14% increase in daily patient volume. * Consistent 93% patient satisfaction/net promoter scores following changes implemented. * Consistently perform in the top 5% of all national Ob-Gyn. revenue cycle and practice management benchmarks following changes implemented. Show less

  • Agency Legal Solutions, PLLC
    • Washington DC and Saginaw MI areas
    • Attorney-Owner / Consultant
      • Sep 2012 - Jun 2014

      Agency Legal Solutions, PLLC provides senior level General Counsel services on an outsourced basis in a cost effective manner. We take a unique approach to traditional corporate legal services. We work with the client to identify corporate governance, operations and compliance risk exposures and tailor a scalable, integrated risk management and risk financing program. Our approach delivers consistent, measurable value across an enterprise and goes far beyond traditional legal counsel. Agency Legal Solutions, PLLC provides senior level General Counsel services on an outsourced basis in a cost effective manner. We take a unique approach to traditional corporate legal services. We work with the client to identify corporate governance, operations and compliance risk exposures and tailor a scalable, integrated risk management and risk financing program. Our approach delivers consistent, measurable value across an enterprise and goes far beyond traditional legal counsel.

  • Hagerty Insurance- HVA Division
    • Washington D.C. Metro Area
    • Vice President and Chief Counsel
      • Oct 2009 - Aug 2012

      • Served on the international regulatory committee for the Federation Internationale Véhicules Anciens (FIVA.org) which has representative organizations from 62 countries. This relationship significantly advanced Hagerty’s international market expansion goals and objectives. • Established procedures and protocols for regulatory, business and market risk assessment including, contracting standards, development of client relationship management tools, drafting of client privacy compliance and protocols, and establishment of program and service metrics. • Drafted and negotiated complex software development and licensing agreements necessary to build the IT platform to service the 410,000 Hagerty/HVA clients. • Instrumental in supporting business-development activities for the insurance company, including initiatives to penetrate Canadian and European collector car insurance markets; provided supporting materials to gain approvals and meet market expansion goals in U.K. and E.U. • Led the development and contract management of affinity programs offering such services as towing, club resources, and nationwide discounts that generated $1.4M in new, direct annual revenue. Show less

  • Michigan Senate
    • Lansing, Michigan, United States
    • Director of Policy and Communication
      • Jan 2007 - Oct 2009

      Appointed by the Senate Majority Leader as lead point of contact and representative of the majority caucus in establishing a policy agenda consistent with caucus priorities in resolving a $2B structural deficit in the state budget during a government shutdown. Supervised a staff of 46 attorneys, policy analysts and communications specialists in aligning caucus agenda priorities with on-going public relations campaigns and advising on Senate operations. • Served as primary point of contact and negotiator with various corporate entities, interest groups, and executive branch department heads on major policy and regulatory reform initiatives. • Managed strategic alliances during complex negotiations to recast the state’s $44B budget while GM was in bankruptcy and the state faced a $2B structural budget deficit. • Served as health insurance market expert and provided extensive analysis and recommendations regarding Medicaid and Medicare funding. Show less

    • United States
    • Insurance
    • 1 - 100 Employee
    • General Counsel / Sr. Vice President of Government Affairs
      • Jan 2000 - Jan 2007

      • Saved more than $75K annually by 1.) implementing programmatic cost saving practices, 2.) streamlining the use of outside counsel by bringing majority of work in-house, 3.) re-negotiating our major vendor contracts and our D & O insurance policy. • Served as technical expert on national trade association committee on federal financial reform. • Managed outside counsel and business partner relationships. Provided counsel to Association Boards, committees, and agencies on general commercial transactions, corporate governance as well as complex insurance regulatory issues. • Wrote 16 regulatory compliance and best practice guides. Show less

    • Legislative Offices
    • 100 - 200 Employee
    • Asst. Majority counsel
      • 1998 - 2000

Education

  • University of Michigan
    Bachelor of Arts (BA), English Language and Literature/Letters / Minor in Chemistry
    1987 - 1992
  • Thomas M. Cooley Law School
    Juris Doctor, cum laude
    1996 - 1999
  • University of London
    International Law and Legal Studies
    1997 - 1998

Community

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