Experience

Renaissance UK & Ireland

• United Kingdom
• Software Development
• 1 - 100 Employee

• Training Operations Supervisor

  • Jan 2023 - Present

  London, England, United Kingdom

• Training Coordinator

  • Sep 2016 - Dec 2022

  London, United Kingdom - Winner of Professional Services Star of the Month (August 2019) - Organising training for new and ongoing school subscribers, in the UK and overseas, to educational software - Liaise with schools to book implementation and development training. Also provide technical and practical guidance. - Coordinate coaches' daily training schedules - Use Microsoft Dynamics CRM to record customer interactions and bookings. Also generate and install codes for schools' individual sites which… Show more - Winner of Professional Services Star of the Month (August 2019) - Organising training for new and ongoing school subscribers, in the UK and overseas, to educational software - Liaise with schools to book implementation and development training. Also provide technical and practical guidance. - Coordinate coaches' daily training schedules - Use Microsoft Dynamics CRM to record customer interactions and bookings. Also generate and install codes for schools' individual sites which host the products.



Freelance

• Voluntary Marketing Manager

  • Oct 2011 - Jun 2017

  London, United Kingdom • Co-managed bi-annual events in aid of the Albert Kennedy Trust: - Managed all marketing for events, wrote engaging copy; consistent in theme and tone, for social media platforms across Facebook, Twitter and Instagram as well as for the website and posters - Coordinated with venue, the charity, ticket office and a growing number of retail sponsors to publicise events - Pitched to press contacts achieving features and free ads in leading industry publications - Raised… Show more • Co-managed bi-annual events in aid of the Albert Kennedy Trust: - Managed all marketing for events, wrote engaging copy; consistent in theme and tone, for social media platforms across Facebook, Twitter and Instagram as well as for the website and posters - Coordinated with venue, the charity, ticket office and a growing number of retail sponsors to publicise events - Pitched to press contacts achieving features and free ads in leading industry publications - Raised an average of £2.5k and sold out advance tickets • Organised a one-off event in aid of the Alzheimer’s Society and created all marketing platforms that raised a total of £1,300 • Established social media platforms for a new independent London retailer: - Followed client’s brief and created copy for posts promoting in-store events and new products which sold out in first weekend Show less



The Guardian

• United Kingdom
• Book and Periodical Publishing
• 700 & Above Employee

• Display Bookings Administrator

  • Aug 2011 - Feb 2016

  London, United Kingdom • Processed commercial and in-house print and digital advertising orders using Salesforce and Ad Order Entry: - Updated spreadsheet of alterations to orders and carried out request changes - Processed payments from pre-pay status clients in the UK and overseas - Trained staff on Salesforce and Ad Order Entry

• Hotdesk Administrator

  • Apr 2010 - Aug 2011

  London, United Kingdom • Provided support and covered for editorial staff: - Organised editorial management meetings - Assisted at events including The Guardian Children’s Fiction Prize and Book Club Q&As - Handled queries from members of the public - Booked transport and accommodation for editors and journalists - Updated department paper clipping folders



Freelance Television Production

• Production Coordinator

  • Feb 2003 - Feb 2010

  United Kingdom • Appointed as main point of contact for all departments and third parties • Issued contracts and monitored costs • Updated scripts using Final Draft • Maintained databases using Microsoft Excel and Word • Created and distributed daily call sheets • Hired crew, camera equipment and vehicles • Negotiated copyright clearances • Interpreted for international crew using Russian and Spanish