Experience

CollegeAdvisor.com

• United States
• E-Learning Providers
• 1 - 100 Employee

• Customer Support Coordinator

  • 2023 - Present

  Retained customers by suggesting solutions and alternatives to cancellation requests. Worked with customers to increase product utilization and service adoption. Documented customer service processes and responses in internal database for future reference. Researched, diagnosed and resolved complex questions within required turn-around times. Retained customers by suggesting solutions and alternatives to cancellation requests. Worked with customers to increase product utilization and service adoption. Documented customer service processes and responses in internal database for future reference. Researched, diagnosed and resolved complex questions within required turn-around times.



Aetna, a CVS Health Company

• United States
• Wellness and Fitness Services
• 700 & Above Employee

• Health Concierge

  • 2022 - 2023

  Strong client relations. Primarily inbound call structure with some follow up outbound calls made to members needing additional information or assistance Familiar with the company's line of insurance products and coverage options. Interpret the terms of individual policies and offer suggestions for members on how to go about comparing different covered treatment options. Answer questions with regard to deductibles, co-pays and insurance payments as they relate to different forms of care. Review settled insurance claims to determine that payments and settlements have been made in accordance with company practices and procedures. Show less



Walgreens

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • 2021 - 2021

  Responsible for holding store keys to open and close without management as necessary. Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries. Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present. Oversees 5-10 employees on a shift to shift basis to make sure operations are running efficiently. Show less



Eddie Bauer

• United States
• Retail
• 700 & Above Employee

• Sales Supervisor

  • 2020 - 2020

  •Set clear daily performance objectives, provide consistent daily feedback and coaching. •Meet or exceed expectations for individual selling results as well as company established key business driver expectations on a personal level. •Support the training, coaching, and development of 7-10 employees. •Drive sales results and profit by analyzing Salesforce daily so I can be a role model and coach selling behaviors, in all interactions. •Set clear daily performance objectives, provide consistent daily feedback and coaching. •Meet or exceed expectations for individual selling results as well as company established key business driver expectations on a personal level. •Support the training, coaching, and development of 7-10 employees. •Drive sales results and profit by analyzing Salesforce daily so I can be a role model and coach selling behaviors, in all interactions.