Key Account Executive

• Feb 2023 - Present

Study leave

• Feb 2021 - Feb 2023

Sales Manager

• Oct 2019 - Feb 2023

Sales

• Jun 2017 - Oct 2019

Customer Success Manager

• Mar 2017 - May 2017

I am responsible for customer satisfaction and customer development projects of the biggest customers of a rapidly growing company, which offers contact center solutions as SaaS. I work closely with sales, customer support, product development and production to create and deliver valuable solutions and offers to customers in Finnish markets. I work to improve the efficiency of customers’ business processes and take actively part in improving NPS, customer retention and profitability. I am responsible for customer satisfaction and customer development projects of the biggest customers of a rapidly growing company, which offers contact center solutions as SaaS. I work closely with sales, customer support, product development and production to create and deliver valuable solutions and offers to customers in Finnish markets. I work to improve the efficiency of customers’ business processes and take actively part in improving NPS, customer retention and profitability.

Customer Success Manager

• Feb 2016 - Feb 2017

As a Customer Success Manager, I am in charge of our company's customer portfolio as well as the overall customer experience. My goal is to deliver value to our clients with each interaction, and to ensure they get the most out of our service. Since I started at Feedbackly, we have improved our customer service and reduced customer churn. I have boosted customer satisfaction and helped to collect valuable customer information with a purpose of building long-term relationships. My daily job includes consultation meetings and general customer communication as well as customer support.

CRM Planner

• May 2015 - Aug 2015

My main task was to profile and contact companies in the region and pair them to the services provided by Vasek. The job required knowledge of the current legislation and state run programs that could be beneficiary for the development of the companies in the region and therefore the region itself. I also updated the company CRM while working there. My main task was to profile and contact companies in the region and pair them to the services provided by Vasek. The job required knowledge of the current legislation and state run programs that could be beneficiary for the development of the companies in the region and therefore the region itself. I also updated the company CRM while working there.

Student Liaison / Hanken Vaasa Campus

• Jan 2014 - May 2015

As a Contact Person for business students in Hanken Vaasa campus, I was independently responsible for the local marketing, information sharing, event organizing, budgeting, and co-operation with local business and other business associations in the area. As a Contact Person for business students in Hanken Vaasa campus, I was independently responsible for the local marketing, information sharing, event organizing, budgeting, and co-operation with local business and other business associations in the area.

Service Advisor, Teller

• Sep 2013 - May 2015

My role as a teller was to manage the daily banking tasks for incoming customers, an important role of the work was to identify customer potential and awaken interest to the services provided. My role as a teller was to manage the daily banking tasks for incoming customers, an important role of the work was to identify customer potential and awaken interest to the services provided.

Trainee, B2C Customer Service and Sales

• Apr 2011 - Aug 2012

My task as a customer service and sales agent was to offer consulting customer service and sales expertize by phone and manage billing orders etc. I got good feedback from supervisors for my sales techniques and ethics. My task as a customer service and sales agent was to offer consulting customer service and sales expertize by phone and manage billing orders etc. I got good feedback from supervisors for my sales techniques and ethics.