Experience

Nozomi Networks

• United States
• Computer and Network Security
• 100 - 200 Employee

• Senior Support Engineer

  • Sep 2022 - Present



Grab

• Singapore
• Software Development
• 700 & Above Employee

• IT Analyst

  • Jul 2019 - May 2022

  • Provide 2nd & 3rd level desktop, network and application support • Mac & Windows Environment support • Effectively manage the company’s software and hardware equipment needs • Develop procedures and checklists for future references • Setup and installation of Mac/Windows machines • Troubleshoot hardware, networking and peripheral issues • Provide 2nd & 3rd level desktop, network and application support • Effectively manage the company’s software and hardware equipment needs • Develop procedures and checklists for future reference • Attending to end-users issues via Zendesk ticketing portal • Troubleshoot hardware, networking and peripheral issues • Perform routine check of Zoom iPad meetings to ensure smooth meetings & conferences. • Support projects ( OS upgrade & Tech Refresh) • Providing support via Jumpcloud, Meraki and Workbot (Slack app) • Creating of accounts and conducting Onboarding for new staffs • Working with Assets to check on Grab Assets and updating the physical inventory Show less



Terrabit Networks Pte. Ltd.

• Singapore
• IT Services and IT Consulting
• 1 - 100 Employee

• IT engineer

  • Apr 2017 - May 2019

  ● Provide IT assistance and support to end users (desktop, laptops, printer, network peripherals and applications) ● Perform tier 1, test and troubleshooting activities on cabling, network and infrastructure ● Providing L2 to L3 (assisting) end user support ● Perform routine check of Smart Connect (Workstation & Meeting Room) and Skype for Business/Teams devices to ensure good working condition. ● Ask company customers targeted questions to quickly understand the root of the problem ● Track computer system issues through to resolution, within agreed SLA ● Ensure all issues are properly logged to the ticketing system (Zendesk) ● Provide close support to VIPs / top management executives ● Install, configure, administer and maintain IT equipment (desktop, laptops, printer, Mac equipment, tablets, iPad and network peripherals) ● Support/troubleshoot of hardware and software failures and problems. ● Escalate incidents and problems as necessary to the appropriate team, while actively retaining ownership of the incident on behalf of the customer ● Responds to telephone calls, email, instant messages, and assigned tickets from users ● Maintaining of IT Inventory & doing decommission of the obsolete IT assets ● Providing laptop image baseline & documentations ● Doing cloning image and tech refresh in the organisation ● Deployment of IT assets (laptops, telephone lines) to users ● Patching and assignment of phone line extensions (PABX Panasonic Telephone System) ● Work with Enterprise Voice team and Telecom/Telephony team provide telephony support ● Providing ad-hoc request support (workstation relocation for IT assets and phoneline re-patching) ● Ibeacon installation and support ● Providing and managing IT documentations ● Manage and support infrastructure operations ● Escalate and work with corporate support teams to fix incident timely ● Assisting with Project-manage local project Show less



HCL Insys Pte Ltd

• ICA Building

• Desktop Support Engineer

  • Jan 2015 - Jan 2017

  • First level troubleshooting for users at ICA building • Deployment of new laptops and PCs to users for WOG/SOE exercise • Inventory stock-taking • Updating/Adding/Removing of staff details in Active Directory • Imaging of Desktops/Laptops • Setting up/configure new laptop/desktops • Configure printers and fax machines • Handling tickets assigning to respective engineers • First level troubleshooting for users at ICA building • Deployment of new laptops and PCs to users for WOG/SOE exercise • Inventory stock-taking • Updating/Adding/Removing of staff details in Active Directory • Imaging of Desktops/Laptops • Setting up/configure new laptop/desktops • Configure printers and fax machines • Handling tickets assigning to respective engineers



PSB Academy

• Singapore
• Higher Education
• 200 - 300 Employee

• System Analyst

  • Sep 2013 - Sep 2014

  • Maintaining computer labs – cloning of OS using Clonezilla, installing of software & OS • Developing simple application with VBA Excel. • Data migration and maintenance from old website to new site.(CMS) • Preparing forms and other paper-work for IT department • Inventory stock-taking • Updating/Adding/Removing of staff details in Active Directory • Maintaining computer labs – cloning of OS using Clonezilla, installing of software & OS • Developing simple application with VBA Excel. • Data migration and maintenance from old website to new site.(CMS) • Preparing forms and other paper-work for IT department • Inventory stock-taking • Updating/Adding/Removing of staff details in Active Directory



Ministry of Education, Singapore (MOE)

• Singapore
• Education Administration Programs
• 700 & Above Employee

• Allied Educator

  • Jun 2012 - Aug 2013

  • Pull out classes for weaker and low ability students. • Teaching of Maths, Science, English, Tamil and Moral Education • Doing project on school PE t-shirt • Teacher in-charge for Media and IT club • Co-form teacher of Primary 3 (2012 & 2013) • Pull out classes for weaker and low ability students. • Teaching of Maths, Science, English, Tamil and Moral Education • Doing project on school PE t-shirt • Teacher in-charge for Media and IT club • Co-form teacher of Primary 3 (2012 & 2013)



Aspire Careers Pte Ltd

• Co-Curricular Programme Executive

  • Jun 2011 - Jun 2012

  • In-charge of PE department matters, logistics • Organise and oversee events in school like CCA carnival, sports day, healthy eating week, P5 camp and etc. • Mend the reception • GebiZ purchase of items for school and call for ITQ • Manage data for CCA • Attend to parents’ enquires on CCA matters • Handles CCA instructors’ attendance and payment. • Other ad hoc duties related to PE department • In-charge of PE department matters, logistics • Organise and oversee events in school like CCA carnival, sports day, healthy eating week, P5 camp and etc. • Mend the reception • GebiZ purchase of items for school and call for ITQ • Manage data for CCA • Attend to parents’ enquires on CCA matters • Handles CCA instructors’ attendance and payment. • Other ad hoc duties related to PE department