Louis West

Projects Team at Advanced Data & Network Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Hendersonville, North Carolina, United States, US
Skills

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Credentials

  • PMP Exam Prep Seminar - Complete Exam Coverage with 35 PDUs
    Udemy
    Sep, 2022
    - Nov, 2024
  • Learn Linux in 5 Days and Level Up Your Career
    Udemy
    Dec, 2015
    - Nov, 2024
  • The Complete Wireshark Course: Go from Beginner to Advanced
    Udemy
    Nov, 2015
    - Nov, 2024

Experience

  • Advanced Data & Network Solutions
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Projects Team
      • Mar 2016 - Present

      • Create, deploy and maintain on and off-site back-ups. • Onsite and remote assistance to various clientele. • Deploy and maintain 3cx and Cisco phone systems. • Set up, install and maintain wireless systems including Ruckus. • Set up and maintain servers. • Set up, maintain and troubleshoot various printers and copiers. • Work with 3rd party vendors for IT set-ups, troubleshooting and maintenance. • Deploy, troubleshoot and maintain various network equipment. • Onboarding of new clients. • Cabling. • Door access installation and set up. • Camera installation and set up. • Create IT documentation and provide tutorials. Show less

  • Hargray Communications
    • United States
    • Telecommunications
    • 700 & Above Employee
    • Network and Security Administrator
      • Dec 2014 - Mar 2016

      • Responsible for the Hargray internal LAN. • Deploy, configure and maintain routers and switches. • Manage network access control via software and physical means. • Control employee web access. • Manage firewall. • Manage corporate antivirus solution. • Manage internal DHCP. • Deploy, configure and maintain corporate VPN solution. • Cabling. • Liaison for vendors, contractors and salesmen. • Assist Helpdesk with tier 1-3 issues as needed. • Responsible for the Hargray internal LAN. • Deploy, configure and maintain routers and switches. • Manage network access control via software and physical means. • Control employee web access. • Manage firewall. • Manage corporate antivirus solution. • Manage internal DHCP. • Deploy, configure and maintain corporate VPN solution. • Cabling. • Liaison for vendors, contractors and salesmen. • Assist Helpdesk with tier 1-3 issues as needed.

  • Aerotek (Contractor for Xerox/Disney)
    • Celebration, Florida
    • IT Helpdesk Analyst II
      • Jun 2014 - Oct 2014

      • Tier 2 support responsible for opening, updating, escalating and closing support tickets. • Technical call center environment providing end user support in troubleshooting software and hardware problems, network connectivity issues and Active Directory. • Strong experience with Windows and light experience with Mac. • Support for over 7000 applications throughout the Disney environment. • Familiar with various Helpdesk tools such as Service Manager and Helpdesk Pro. • Tier 2 support responsible for opening, updating, escalating and closing support tickets. • Technical call center environment providing end user support in troubleshooting software and hardware problems, network connectivity issues and Active Directory. • Strong experience with Windows and light experience with Mac. • Support for over 7000 applications throughout the Disney environment. • Familiar with various Helpdesk tools such as Service Manager and Helpdesk Pro.

  • Experis (Contractor for Sprint)
    • Maitland, Florida
    • Network Technician II
      • Oct 2013 - Apr 2014

      • Solid working experience with NOC. • Ticket generation and management to completion. • Utilize several software tools to monitor fault alarms. • Manage circuits and devices globally. • Initiate physical layer troubleshooting. • End-to-end network outage trouble management. • Resolve issues utilizing third party vendors as needed. • Physical layer fault isolation and troubleshooting. • Router configuration changes as needed. • Escalate issues to engineering or other applicable departments as needed. • Coordinate network scheduled maintenance. • Helpdesk ticket and email interpretation. • Ability to learn new skills, techniques and responsibilities. • Excellent communication skills. Show less

  • Merlin Entertainments (Seasonal)
    • Winter Haven, Florida
    • IT Helpdesk Analyst
      • Jul 2013 - Oct 2013

      • Responsible for opening, updating and closing support tickets. • Technical call center environment combined with field support, providing end user support in troubleshooting software and hardware problems, network connectivity issues and active directory. • Installation, configuration and support of desktops, thin clients, laptops, printers and peripherals. • Support POS units and park turnstiles by troubleshooting, maintenance, backing-up and imaging. • Assist with IP phone troubleshooting, installation and configuring. • Provide local support for Cisco switches and routers. Show less

  • Sedonatek (Contractor for IBM)
    • Central Florida
    • Installation Tech
      • Oct 2012 - Apr 2013

      • Upgrade systems to Windows 7, desktop change-outs, peripheral change-outs and UPS system upgrades. • Scheduling, troubleshooting, agent training and documentation. • Shipping and receiving, clean-up. • Upgrade systems to Windows 7, desktop change-outs, peripheral change-outs and UPS system upgrades. • Scheduling, troubleshooting, agent training and documentation. • Shipping and receiving, clean-up.

Education

  • Western Governors University
    Bachelor of Science (B.S.), Information Technology
    2010 - 2013
  • WGU

Community

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