Daniel Merced
Director Of Front Office at Pacific Hospitality Group- Claim this Profile
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Bio
Credentials
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Real Estate Agent
CALIFORNIA ASSOCIATION OF REALTORS®Feb, 2021- Nov, 2024 -
Real Estate Agent
Florida RealtorsSep, 2018- Nov, 2024 -
Post Production Technology Certificate
Palm Beach State CollegeJan, 2010- Nov, 2024
Experience
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Pacific Hospitality Group
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United States
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Hospitality
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100 - 200 Employee
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Director Of Front Office
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Apr 2021 - Present
Director Of Front Office for Meritage Resort and Spa & Villa Collina Resort
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The Clift Royal Sonesta Hotel
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Hospitality
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1 - 100 Employee
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Sales Manager -Laid off due to COVID -19
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Nov 2019 - Apr 2020
•Market segment was from 10 rooms and up- East coast, Canada, Europe, Entertainment markets•Negotiating contract, addendums and concessions for the newly renovated historic hotel •Identifying the key and target accounts for each market segment and setting up a marketing campaign to correspond with each segment •Door to door customer relationship selling •Coordinated and executed menu ideas with the executive chef on concepts for groups with needs from 10 people to 400 •Building and nurturing relationships with clients and third party companies
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Hilton Hotels & Resorts
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United States
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Hospitality
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700 & Above Employee
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General Manager - Urban Tavern Restaurant
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Sep 2017 - Aug 2018
• Adhering to the budget and managing the P&L and hotel/ownership requirements• Management of Urban Tavern, lobby bar, and the “Grab n Go” (Herb and Kitchen) • Hiring and management of Urban Tavern staff; leading 3 managers and 75 associates• Heading all standard operating procedures, marketing strategies and social media • Only restaurant for the 1,900 room Hotel• Union Hotel
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Area Sales & Marketing Manager
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Feb 2015 - Jul 2017
• Managing group sales at the historic InterContinental Mark Hopkins and the InterContinental San Francisco – bringing in >$2M in hotel revenue annually• Stewarding the hi-tech/corporate/automotive/retail markets with room blocks of up to 100 on peak• Accurately negotiating and producing sales contracts, rate agreements, banquet/catering event orders, and all contract details and addendums • Effective daily communication and coordination with >10 hotel departments• Developing and implementing marketing and sales plans for my target market; client relations management
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Outlet Manager
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Jan 2014 - Feb 2015
*Promoted to Outlet Manager from Asst. Outlet Manager within 9 months• Managed the day-to-day operations for Luce, the 5-year consecutive Michelin-starred restaurant, as well as Bar 888, the largest Grappa Bar in North America• Simultaneously managed the club lounge, in-room dining and mini-bar accommodations for the InterContinental San Francisco, a 550-room hotel• Trained staff/management interns and implemented standard operating procedures and service recovery procedures• Was responsible for inventory within the five F&B departments while following budget guidelines and forecasting goals• Wrote the schedule for the five F&B departments and coordinated with accounting on meal breaks, time off requests, and PTO hours• Handled tasting menus for large parties in the private dining room• Promoted teamwork and quality service through daily communication and coordination with all other hotel departmentsCrowne Plaza LAX- Assistant Outlet Manager
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Assistant Outlet Manager
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May 2013 - Jan 2014
• Stewarded five outlets through complete brand and on-site renovations, which tested and was used as a model F&B operation for the Crowne Plaza Americas • Managed the general restaurant, sushi restaurant, café, taproom and bar, and room-service for the 613-room hotel• Was responsible for inventory, scheduling the five F&B departments and coordinating meal breaks, time off requests, and PTO hours• Trained staff and implemented standard operating procedures and service recovery procedures
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9021Pho Restaurants
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Restaurants
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1 - 100 Employee
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General Manager
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Dec 2011 - May 2013
• Managed the expanding business through franchised growth, expanding from 2 to 4 stores under a 12-month period • Maintained a model store in terms of labor costs and sales with potential investors in mind• Implemented creative techniques to bring in new business• Trained, managed, and scheduled FOH staff while keeping open communication with BOH • Responsible for purchase/control of inventory while abiding to budget guidelines
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Restaurant Manager
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Nov 2009 - Dec 2011
• Managed daily operations and special events throughout the historic Ferry building • Trained, managed, and scheduled FOH staff while keeping open communication with BOH • Responsible for purchase/control of inventory while abiding to budget guidelines • Controlled labor costs and monitored sales while maintaining a strict budget
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General Manager
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Jan 2004 - Feb 2009
• Directed the restaurant’s operations: monitoring food quality and staffing requirements to ensure a positive dining experience for every guest in addition to special event management• Worked in tandem with Regional Managers and General Managers to establish multiple store plans that were aligned, attainable, and growth-oriented • Ensured correct closing procedures and handling of financials*Worked from Server - General Manager
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Education
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2008 - 2011
Palm Beach State College
Motion Picture and Television Production, Film
Community
