Resource and Project Management Director

• Mar 2016 - Present

Senior Release Manager

• Dec 2014 - Mar 2016

Senior Content Developer

• Jul 2014 - Jan 2015

Senior Technical Writer

• Sep 2012 - Aug 2014

• Develop the internal user documentation for the content authoring platform used by all Amplify curriculum developers for English, Math and Science units • Understand product changes and user requirements to create and manage all user stories for the content authoring documentation. • Acted as ScrumMaster of the documentation team for both the 1.0 and 1.1 releases of the inBloom platform (www.inbloom.org) • Delivered success using both Kanban and Scrum reducing delivery time by over 100% from previous sprints. • Documented the Rest API for the inBloom platform and authored the majority of authentication and authorization content for the user documentation Show less

Curriculum Architect / Instructional Designer

• Aug 2010 - Sep 2012

• Developed instructor-led courses for both traditional classroom and online delivery to promote the enablement of successful deployment and usage of Rational software: o Essentials of IBM Rational Performance Tester v8.2o Jazz Build component: Essentials of IBM Rational Quality Manager V3.0o Testing with Rational Quality Manager v3.0.1 • Authored user-centered documentation for product capabilities, specifically for creating and running tests and related test artifacts, delivered in an Eclipse-based help system for Rational Quality Manager v4.0• Leveraged instructional design and product knowledge to revamp all Rational Quality Manager tutorials• Lead and performed full functional verification test of CLM 2012 Information Center for each milestone• Created virtual image with Rational CLM 2011 suite, including installation and configuration, to support all related courses• Provided ongoing process improvement, including revamped accessibility process for Rational course deliveries• Acted as liaison representing tool support and feedback to Acrolinx as advocate for Rational Education Testing plugins for MS-Office Show less

Information Developer for IBM Workload Deployer (WebSphere CloudBurst Appliance)

• Jan 2009 - Jul 2010

• Developed the original Eclipse-based Information Centers for WebSphere CloudBurst Appliance and WebSphere Application Server Hypervisor Edition, including writing and maintain the documentation for WebSphere CloudBurst Appliance REST APIs• Manage stakeholder documentation reviews and release note process• Host monthly checkpoint meetings with the level 2 support team to ensure closed loop from customer issue resolution back into the product documentation• Monitor documentation and development APARs (customer reported issues) to ensure timely resolution Show less

Information Developer for WebSphere Application Server

• Jul 2006 - Jan 2009

• Created and maintained the documentation for security section of the WebSphere Application Server Information Center• Managed a test environment for the information development team to verify their documention• Delivered an IBM Redbook on WebSphere Business Process Management Production Topologies

L2 Support for IBM Lotus Workplace Web Content Manager and Portal Document Manager

• Jan 2004 - Jul 2006

• Led quality initiative across WPLC organization to enable support to review Information Center and report possible defects before product release • Contributed to the success of a major acquisition by leading the integration of Aptrix's support into IBM processes, including assignment in Australia • Provided knowledge transfer to team of seven in U.S. • Mentored new team members on technical issues and support processes • Approved documentation for technical accuracy prior to editorial review Show less

Information Developer for IBM Web Content Manager and WebSphere Portal

• Sep 2004 - Jul 2005

• Converted existing Aptrix documentation into an IBM delivery • Maintained migration section of Portal Information Center • Represented ID team on (OPC PMR) customer issue analysis effort to reduce support volume

Level 2 Support for WebSphere Portal Server

• Jan 2003 - Jan 2004

• Assisted in development of 30+ machine test lab, providing infrastructure to Level 2 Support team to recreate complex customer environments • Performed process audits to ensure compliance among team members • Approved documentation for technical accuracy prior to editorial review

System and Function Verification Testing for WebSphere Portal Server and WebSphere Content Publisher

• Aug 2002 - Jan 2003

*** Short Term Assignment ***• Performed temporary assignment as a tester for Portal integration with Sametime/Quickplace/Lotus Discover Server/Lotus Extended Search • Developed and maintained Domino/Sametime/Quickplace infrastructure for other testers to use in integration with their test cases

Software Engineer - L2 Support

• Jan 2001 - Aug 2002

• Provided Level 2 support for the Lotus Domino API toolkits including: C, C++, Java (Notes Java Classes and Lotus Domino toolkit for Java/CORBA), XML • Served as the Product Area Expert for the C++ API toolkit • Created test programs and documentation, and provided sample code and workarounds for customer usage issues • Examined Lotus Domino source code to mark possible bugs for review by development

Support Engineer

• Jul 1999 - Dec 2000

*** I worked for GWA Information Systems prior to it's acquisition by CR Software *** • Supplied customer support for debt management information system (CollectNet) • Wrote in-box product documentation and future training materials • Provided system installation and training for new customers and advanced onsite training for existing customers • Presented on feature enhancements at the company’s annual user group meetings *** I worked for GWA Information Systems prior to it's acquisition by CR Software *** • Supplied customer support for debt management information system (CollectNet) • Wrote in-box product documentation and future training materials • Provided system installation and training for new customers and advanced onsite training for existing customers • Presented on feature enhancements at the company’s annual user group meetings