Experience

Pakistan Telecommunication Authority (PTA)

• Pakistan
• Telecommunications
• 300 - 400 Employee

• IT Officer - Consumer Protection Directorate

  • Aug 2009 - Present

  • Expediently dealing with customers’ complaints through complaint management system (CMS) while ensuring high quality and efficient resolution of consumer complaints; proficiently following up consumer complaints with telecom licensees (mobile cellular operators, PTCL, WLLs, LDIs, ISPs/CVAS) for redressal of consumer grievances • Diligently completing all proceedings of complaints relating to Fraudulent Communication, Lost/Stolen/Theft Mobile, Content on Websites, Quality of Services etc. Proficiently addressing and providing innovative solutions for amendments in regulations and SOPs; maintaining close liaison with telecom licensees and complainants on disputed issues. Contributing to providing feedback and best practices guidance to representatives after resolution of complaint • Preparing presentations/responses/reports against queries received from senate, NA, cabinet secretariat, MoIT, etc. Systematically providing explicit documentation and bi-weekly, monthly, quarterly and yearly reports for PTA HQs/Zonal offices. Staying abreast with relevant existing, new, and draft legislation, advice, and regulations • Disposal of complaints relating to content on websites i.e. blasphemous, pornographic, anti-state and sectarian, etc. Show less



Digital Media Venture (DMV)

• Lahore, Pakistan

• HTML/Web Developer

  • May 2009 - Aug 2009

  • Responsibly developed and implemented strategies to develop and launch fully responsive websites for clients. Executed full-stack website launches in front-end features and with cross-browser compatibility while ensuring performance, security, and functional requirements as per project necessities • Performed various responsibilities, including web development (conversation of PSD design to XHTML/CSS), cross-browser compatible and W3C verified, besides writing technical manuals and user instructions • Competently addressed and provided innovative solutions for adding new features or updates and fixing bugs in website; skillfully created designs for DMV advertisements. Performed regular software installation and upgrade, troubleshoot software failures or bugs, and provided solutions to restore functionality Show less



United Insurance Co. of Pakistan Ltd.

• Lahore, Pakistan

• Assistant Manager Accounts/IT

  • Jan 2007 - Jan 2008

  • Played instrumental role in software installation and troubleshooting (windows server 2003, Win2000 professional, Win XP; tested, inspected, and maintained installation of DSL router and ensured functionality according to company’s policies and procedures. Organized effective conferences and meetings with vendors • Adeptly prepared monthly commission of branches, presentations/different reports, income tax returns, salary sheets, and issued cheques against claims. Performed all assigned tasks with high degree of accuracy Show less



Tracking World (Pvt) Ltd

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Assistant

  • Aug 2005 - Dec 2006

  Tracking World (Pvt.) Ltd is Pakistan’s 1st GPRS based Vehicle Tracking & Fleet Management Solution Company Which Provides Ultimate Security with Luxury using the Technology of AT&T Wireless. They import Motorola Compatible Tracker devices from Canada. Following main responsibilities: a) Website Maintenance, improvement & Up-gradation b) Establishment & Development of Tracking World’s Intranet c) Connectivity of regional offices through VPN d) Providing Technical Support to end users e) Development of web based software’s f) Consultancy on IT related issues g) Providing assistance for attractive presentations h) IT arrangement in Seminars/Conferences Show less