Experience

The Westin Peachtree Plaza, Atlanta

• United States
• Hospitality
• 1 - 100 Employee

• Food And Beverage Operations Manager

  • Sep 2023 - Present



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Food and Beverage Manager

  • Aug 2022 - Sep 2023

  • Supervise daily F&B shift operations, monitoring compliance with all F&B standards, policies and procedures • Supervise and set staffing levels to verify that guest service, operational needs and financial objectives are met • Create requisitions, conduct interviews and extend offers for all hourly FOH positions within the assigned department • Provide guidance and direction to subordinates, including setting performance standards and monitoring performance • Coordinate distribution of alcoholic beverages for multi-outlet property with retail beverage sales • Conduct monthly beverage inventory • Property Micros Champion • Food and Beverage Department GuestVoice GSS Champion • Multi-time winner of Commitment of the Week for Property Leadership • Recipient of the Senior Leadership Gold Star by Area Director of Luxury Operations, John Harper Show less



Marriott International

• United States
• Hospitality
• 700 & Above Employee

• Food And Beverage Operations Manager - Dual Property

  • Mar 2021 - Jul 2022

  Atlanta Evergreen Marriott Conference Resort, Stone Mountain, GA Stone Mountain Inn, Stone Mountain, GA•Supervise daily F&B shift operations, monitoring compliance with all F&B standards, policies and procedures•Supervise and set staffing levels to verify that guest service, operational needs and financial objectives are met•Create requisitions, conduct interviews and extend offers for all hourly FOH positions within the department•Provide guidance and direction to subordinates, including setting performance standards and monitoring performance•Coordinate purchase and distribution of alcoholic beverages for multi-unit property with both retail and banquet beverage sales•Conduct monthly beverage inventory•Coordinate inventory and procurement of product for Mountain Brew Café on a weekly basis•Maintain Marriott.com pages for all food and beverage outlets on property, ensuring accurate hours of operation are listed, along with descriptions and current menus for each outlet within the complex (EPIC, EFast, Elevated HWS, MDS Studio's CMS Platform)•Coordinate the formatting and distribution of all seasonal and holiday special menus to include buffet offerings as well as custom cocktails•Implemented a redesign and reprice of the cocktail menu at both Commons Restaurant and Rocks Pool Bar and Grill, directly increasing total sales at both outlets•Successfully championed the roll out of new uniforms for all FOH staff at Waterside Restaurant•Solidified private event reservations within multiple outlets, increasing revenue by over $22,000 with an average check exceeding $50 since May 2021•Contributed to a YOY increase in departmental associate engagement scores as it relates to total engagement and leadership excellence, receiving scores in the Top Quartile for all individual outlets within the complex•ServSafe and TIPS Certified•Skilled in use of Micros, EMC, ClearSky, Atlas, MHub Show less

• Event Manager - Dual Property

  • Apr 2017 - May 2021

  Atlanta Evergreen Marriott Conference Resort, Stone Mountain, GA Stone Mountain Inn, Stone Mountain, GA• Managed 2019 total actualized function revenue of $4.2 million for a 336 guest room property with 60,000+ square feet of combined indoor/outdoor function space and a 92 guest room property with 4,000+ square feet of indoor function space• Partner with internal Operations Team to ensure the coordination and execution of assigned events to exceed client expectations, producing repeat business for both properties• Manage a team of employees responsible for supporting all hotel staff when setting up group room reservations, inputting rooming list and ensuring correct billing configuration throughout reservations and billing systems• Assist the Director of Event Planning with multiple aspects of the department such as Group Turnovers, including the review of event contracts and assigning Event Managers based on their current capacity• Routinely work with Revenue Management on updating revenue projections (group rooms and catering) for all currently assigned groups and actively monitor those groups to ensure property and department goals are met• Primary planner for the largest group in property history, holding a three-course plated meal for 770 guests with flawless execution and guest feedback• Performed Task Force Event Management responsibilities at the Ritz Carlton Sarasota from Feb 2020 - March2020• Certified and proficient in the use of CI/TY, OnDemand, PMS and Guest Voice, with an introductory knowledge of MARSHA Show less



Sonesta Hotels

• United States
• Hospitality
• 700 & Above Employee

• Event Manager

  • Jun 2016 - Feb 2017

  • Serve as CSM for all social events held at the property, as well as SEC Football Teams and Corporate Meetings• Upsell food, beverage and resource needs to clients to maximize profits for property ownership• Monitor assigned group room pickup• Review, approve and distribute billing for clients post-event to include banquet, catering and audio visual/resource charges incurred• Solicit and prospect social events via Perfect Wedding Guide listing• Solicit and contract several repeat corporate clients, increasing rental charges year over year• Solicit, contract and upsold several short-term bookings for the property• Coordinate the reformatting and distribution of Social Catering Packages and collateral material for prospective clients• Serve as CSM for groups with 2016 revenue totaling over $925,000.00 including weddings of 600+ guests and corporate room blocks with 400+ guest room nights• Acted as the coordinator for the property’s listing on Perfect Wedding Guide• Certified and proficient in Delphi Systems, HotSos, Opera and Social Tables Diagramming Show less

• Sales Coordinator

  • Apr 2015 - Jun 2016

  • Monitor and updated the daily property activities and coordinated the appropriate departmental notification of events at the property• Coordinate the distribution of Banquet Event Orders for all guest meeting and event space usage at the property, which has over 20,000ft2 of flexible space• Coordinate the preparation of the Property’s Annual Business Review for presentation at the corporate level (August 2015)• Serve as lead catcher for all incoming calls, walk-ins and website requests for proposals and distributed to Sales, Catering and Conference Services team members according to assigned deployment• Track purchase order submission for Sales, Catering and Conference Services departments’ operating supplies expenditures• Serve as the CSM for several recurring business accounts and short-term booking accounts• Serve as the CSM for Strong Bonds events held at the property with room counts of 25+ per night• Acted as the designated Knowland administrator for the property (Readers and Insight) Show less



Tishman Speyer

• United States
• Real Estate
• 700 & Above Employee

• Receptionist

  • Oct 2014 - Jan 2015



National Mining Association

• United States
• Government Relations Services
• 1 - 100 Employee

• Government Affairs Specialist

  • Jan 2013 - Apr 2014

  -Managed the calendar for the Senior Vice President of Government Affairs-Created daily emails for the Government Affairs department containing articles relevant to the mining industry-Tracked the status of various pieces of legislation relevant to the mining industry-Prepared materials, both hard and electronic copies, for weekly Task Force meetings-Prepared materials, both hard and electronic copies, for monthly Government Affairs Committee meetings; order catering for monthly Government Affairs Committee meetings-Prepared and coordinated the distribution of Congressional Directories to over 325 member organizations-Managed proper coding and submittal of invoices for the Government Affairs department-Prepared monthly expense reports for both the Senior Vice President and Vice President of the Government Affairs department-Managed contact with congressional offices regarding meeting requests in conjunction with our Board of Directors Fly-In Meeting in September 2013 (17 teams, 84 participants, 55 congressional office visits) Show less

• Receptionist

  • Nov 2012 - Jan 2013

  -Greeted staff and guests as well as directed visitors to the appropriate conference rooms-Transferred phone calls to the appropriate departments and staff-Handled FedEx and UPS deliveries



RPStaffing

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Temporary Worker

  • Sep 2012 - Nov 2012

  -Temporary (six week) employment with the National Mining Association -Handled front desk operations for the organization: transferred phone calls to the appropriate departments and staff, handled package delivery, welcomed visitors and guests -Temporary (six week) employment with the National Mining Association -Handled front desk operations for the organization: transferred phone calls to the appropriate departments and staff, handled package delivery, welcomed visitors and guests



Steve Oelrich for Congress

• Gainesville, Florida Area

• Finance Assistant

  • Feb 2012 - Aug 2012

  -Prepared event invitations -Supervised call time with the candidate -Pulled and prepared donor and prospective donor lists -Updated voter database information -Prepared event invitations -Supervised call time with the candidate -Pulled and prepared donor and prospective donor lists -Updated voter database information



University of Florida

• United States
• Higher Education
• 700 & Above Employee

• Research Assistant, Department of Political Science

  • Aug 2010 - May 2012

  -Set up meetings and conferences for the Political Campaigning Program -Worked closely with staff, faculty and students; addressed requests for information and concerns -Coordinated various projects and handled research assignments -Set up meetings and conferences for the Political Campaigning Program -Worked closely with staff, faculty and students; addressed requests for information and concerns -Coordinated various projects and handled research assignments



National Republican Senatorial Committee (NRSC)

• United States
• Political Organizations
• 1 - 100 Employee

• Finance Intern

  • May 2011 - Aug 2011

  -Assisted members of the Finance Dept. with donor research and outreach -Handled front desk operations for the organization: transferred phone calls to staff, handled package pick-up and delivery, welcomed visitors and guests -Prepared call sheets for various Republican Senators -Aided in event preparations both in office and on location -Assisted members of the Finance Dept. with donor research and outreach -Handled front desk operations for the organization: transferred phone calls to staff, handled package pick-up and delivery, welcomed visitors and guests -Prepared call sheets for various Republican Senators -Aided in event preparations both in office and on location



Mick Mulvaney for Congress

• Lancaster, South Carolina

• Intern

  • May 2010 - Aug 2010

  -Prepared database information and constituent emails -Contacted donors and event attendees -Aided in event planning -Prepared FEC quarterly filing reports -Prepared database information and constituent emails -Contacted donors and event attendees -Aided in event planning -Prepared FEC quarterly filing reports



Congressman Jack Kingston

• Valdosta, Georgia

• Intern

  • Jan 2009 - May 2009

  -Handled phone calls concerning office and constituent communication, and transferred them to the appropriate staff member -Observed and aided senior field representatives in constituency cases -Worked with interoffice memos and communication with the main office in Washington, D.C. -Aided in preparing weekly press releases to the Washington, D.C. office -Prepared research and required information to aid representatives in constituency casework -Handled phone calls concerning office and constituent communication, and transferred them to the appropriate staff member -Observed and aided senior field representatives in constituency cases -Worked with interoffice memos and communication with the main office in Washington, D.C. -Aided in preparing weekly press releases to the Washington, D.C. office -Prepared research and required information to aid representatives in constituency casework