Experience

Havas CX helia

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Senior Account Manager

  • Oct 2022 - Present



Retail Active

• United Kingdom
• Market Research
• 1 - 100 Employee

• Account Manager

  • Apr 2015 - Oct 2022

  Client liaison and Mystery Shopping/ Brand Standards Audit project management. From inception to running of the Mystery Shopping campaigns, on monthly/quarterly basis as well as some more ad-hoc campaigns. -Working with the client to create surveys to allow capture of quantitative and qualitative data -Writing detailed briefing documents to provide the field, scheduling and quality assurance teams with clear instructions to be able to complete visits successfully and minimising cost of re-visits, survey rejection etc. -Working with the quality assurance team to ensure that reports are submitted to the client in a timely manner Liaison with employees from store level to boardroom. Attending quarterly/annual review meetings, producing slide presentations of results in order to assist the growth of the client's business and implementation of training programmes. Maintaining strong business relationships in order to grow relationships through the sale of services such as: -Market/Competitor Research -Customer Satisfaction Surveys (Via Online, Telephone or Email) -Mystery Shopping (Physical visits, Online/Telephone Enquiry, Video/Audio recorded visits) -Auditing (Brand Standards/Availability/Store process audits) -Exit Surveys -Other bespoke programmes In my time with Retail Active I have demonstrated fast learning,and ability to adapt to change. For example in Jan 2016, the business invested in a new data capture and reporting system. I quickly learned the capabilities and processes of the system and became a source of knowledge for performing certain role specific actions amongst my colleagues. I actively contributed to the development of additional reporting tools which were not included at launch. The culmination of my first successful year earned me the title of Employee Of The Year. I achieved this by working with clients who had a tenuous relationship at the beginning of my employment and turning those into great partnerships which continue to grow year on year.



Tactical Solutions

• United Kingdom
• Retail
• 100 - 200 Employee

• Business development executive

  • Jun 2012 - Apr 2015

  Field Marketing/Territory Sales role working as part of a Solus team and towards my own and team targets. Visiting the big 4 supermarkets to enhance on-shelf brand visibility, availability and sales within a geographical area. Starting off in June 2012 -July 2014 as the brands first and only representative in Northern Ireland before moving to Oxfordshire and covering a large area, from Oxfordshire and Gloucestershire , to South Birmingham and Coventry, and eventually West and South West London. Field Marketing/Territory Sales role working as part of a Solus team and towards my own and team targets. Visiting the big 4 supermarkets to enhance on-shelf brand visibility, availability and sales within a geographical area. Starting off in June 2012 -July 2014 as the brands first and only representative in Northern Ireland before moving to Oxfordshire and covering a large area, from Oxfordshire and Gloucestershire , to South Birmingham and Coventry, and eventually West and South West London.



Sainsbury's

• Team leader

  • Jun 2011 - Jun 2012

  Team leader in GM department.

• Chief display assistant (CDA)

  • Dec 2009 - Jun 2012

  Merchandising store layout, planning and implementation of range reviews, implementing pos , building seasonal displays, stock control