Experience

Finders Keepers

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Senior Lettings Specialist

  • Jan 2018 - Present

  • Having a strong input and regularly taking the morning meetings; going through the previous & present days appointments, going through figures; lets, income.• Updating the property list and how they perform online; tweaking descriptions, rotating photos and amending Premium & Featured listings.• Attending Market Appraisals with potential clients. Going through the various services we offer, negotiating fee’s, going through various pieces of compliance and legislation.• Compliance & Legislation – having more responsibility with the organization of; EPC’s, LGSR, etc. and ensuring that all information is accurately inputted so when reports are run annual renewals are not missed.• Discussing the monthly renewals with the Tenancy Coordinator and agreeing renewal figures and dates.• Assisting landlords with any queries relating to their statements, rental payments and any remedial works that are scheduled or on-going.• Advising clients with my vast knowledge of both the lettings and Bicester markets through my 5 years’ experience.• Generating new business; marketing leaflets & touting, sponsorship of local events, contacting current clients and referring them to FK’s Inspired Investment division and networking events.• Standing in for the Department Manager when away from the office on annual leave, meetings or training courses.



Bannisters Property Management

• Lettings Negotiator

  • Apr 2015 - Dec 2017

  • Meeting and greeting clients, potential clients, applicants & tenants – being the first point of contact for anyone in the office or on the phone.• Contacting internet leads via phone and email; taking down requirements, matching properties and scheduling viewings.• Carrying out viewings in a professional manner, providing property particulars and answering questions that applicants may have about; the property, the process, the market etc.• Conducting negotiations with all parties to agree the let. Then carry out the necessary referencing checks and ensure that all information is accurately input onto the system. • Landlord feedback – weekly updates to clients on how their property is performing online, interest levels, viewings & feedback.• Ensuring that properties present precisely online and that the information (descriptions etc.) is accurate. I would take the photos which would be uploaded to the portals & write the descriptions, as well as ensuring window cards are updated weekly to reflect any changes. • Being proactive at all times to ensure you maximize potential leads – keeping on top of your applicant database and in regular contact with them, contacting previous leads, contacting Letting Only clients to up sell where possible.• Having a strong input in marketing/touting leaflets and letters; from the design to the content.• It was also my responsibility to ensure that the advertising boards were changed regularly when properties let and listed.• As one of the longest serving members of staff it was also my responsibility to train any new members of the team. Teaching them the system we use to the processes that Bannisters use which may differ from agent to agent.



Biffa

• United Kingdom
• Waste Collection
• 700 & Above Employee

• Waste Management Executive

  • Sep 2014 - Apr 2015

  • First point of contact for all queries relating to Biffa’s various clients that would fall under the “Hospitality Sector”.• Clients would report; missed collections, lost bins or damaged bins. Depending on the query I had to work closely with the local depot to source a solution as soon as possible.• Maintaining relationships with both Clients & Depots:o Clients – ensuring that when a client does report an issue that it is quickly resolved. Also making sure that courtesy calls are made on a daily basis to the clients that require it.o Depots – it was also critical to ensure we maintained the relationship with the local depots. Although we did not see them regularly or on a daily basis, we needed to ensure we stayed professional & polite at all times, as we may need them to do a favor and return to a missed collection for a big client.• If a depot was unable to carry out a service then we would be required to liaise with the Depot Manager and Regional Manager for authorization to get a sub-contractor to complete the job. We would liaise with our Subcontractor department finalize the details of the collection. • Another role was to input data onto the system for new clients, ensuring that it is inputted accurately and that they have all documentation they require. We would liaise with both Clients and Depots regarding collection days.



Deckers Brands

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Key Holder

  • Apr 2013 - Sep 2014



Ralph Lauren

• United States
• Apparel & Fashion
• 700 & Above Employee

• Sales Associate

  • Aug 2009 - Apr 2013



Jaeger

• Retail
• 100 - 200 Employee

• Sales Associate

  • Aug 2008 - Aug 2009