Cloudify Solutions Architect

• Dec 2014 - Dec 2014

System Administrator/Developer

• 2012 - 2014

• Initiated and managed development projects of patient health data collection web applications. • Provided post-sale engineering support for users of clinical information web application, including resolution of technical issues. • Documented all standard operating procedures, programs, scripts, and configurations of servers and networks for use by all levels of specialization. • Responsible for security and stability of information systems with 24/7 availability. •… Show more • Initiated and managed development projects of patient health data collection web applications. • Provided post-sale engineering support for users of clinical information web application, including resolution of technical issues. • Documented all standard operating procedures, programs, scripts, and configurations of servers and networks for use by all levels of specialization. • Responsible for security and stability of information systems with 24/7 availability. • Programmed Linux system automation management scripts. • Tested, deployed, and automated system configurations across virtual Linux systems. • Programmed scripts in Python, Ruby, Puppet, BASH, and Perl. • Supported applications written in HTML, CSS, Javascript, and PHP. • Maintained development and production of MySQL databases. • Monitored system status with Nagios. • Implemented technical solutions for information security regulations. • Presented project status presentations to executives on an on-going basis. • Collaborated with technical teams of prospective clients during pre-sale stage. Show less • Initiated and managed development projects of patient health data collection web applications. • Provided post-sale engineering support for users of clinical information web application, including resolution of technical issues. • Documented all standard operating procedures, programs, scripts, and configurations of servers and networks for use by all levels of specialization. • Responsible for security and stability of information systems with 24/7 availability. •… Show more • Initiated and managed development projects of patient health data collection web applications. • Provided post-sale engineering support for users of clinical information web application, including resolution of technical issues. • Documented all standard operating procedures, programs, scripts, and configurations of servers and networks for use by all levels of specialization. • Responsible for security and stability of information systems with 24/7 availability. • Programmed Linux system automation management scripts. • Tested, deployed, and automated system configurations across virtual Linux systems. • Programmed scripts in Python, Ruby, Puppet, BASH, and Perl. • Supported applications written in HTML, CSS, Javascript, and PHP. • Maintained development and production of MySQL databases. • Monitored system status with Nagios. • Implemented technical solutions for information security regulations. • Presented project status presentations to executives on an on-going basis. • Collaborated with technical teams of prospective clients during pre-sale stage. Show less

Senior Project Manager

• 2010 - 2012

• Managed mobile web development projects through all stages of a software project life-cycle. • Strategized, defined, planned and delivered solutions, interacting directly with clients such as Aetna, Blue Cross Blue Shield, Accenture, and Target. • Developed productive relationships with US clients. • Specified technical requirements for offshore development teams. • Prioritized tasks for multiple developers working on various projects. • Prepared work breakdown structures… Show more • Managed mobile web development projects through all stages of a software project life-cycle. • Strategized, defined, planned and delivered solutions, interacting directly with clients such as Aetna, Blue Cross Blue Shield, Accenture, and Target. • Developed productive relationships with US clients. • Specified technical requirements for offshore development teams. • Prioritized tasks for multiple developers working on various projects. • Prepared work breakdown structures and gaant charts. • Coordinated the creation of mockups between creative team, QA team, and development team. • Prepared project status presentations for regular team meetings (phone, email, and in-person). Show less • Managed mobile web development projects through all stages of a software project life-cycle. • Strategized, defined, planned and delivered solutions, interacting directly with clients such as Aetna, Blue Cross Blue Shield, Accenture, and Target. • Developed productive relationships with US clients. • Specified technical requirements for offshore development teams. • Prioritized tasks for multiple developers working on various projects. • Prepared work breakdown structures… Show more • Managed mobile web development projects through all stages of a software project life-cycle. • Strategized, defined, planned and delivered solutions, interacting directly with clients such as Aetna, Blue Cross Blue Shield, Accenture, and Target. • Developed productive relationships with US clients. • Specified technical requirements for offshore development teams. • Prioritized tasks for multiple developers working on various projects. • Prepared work breakdown structures and gaant charts. • Coordinated the creation of mockups between creative team, QA team, and development team. • Prepared project status presentations for regular team meetings (phone, email, and in-person). Show less

Support Technician Level II

• Jan 2010 - Aug 2010

• Handled technical support requests via phone, live chat, and ticketing system. • Troubleshooted and resolved server-side and customer technical issues. • Programmed performance report scripts to automate service incident resolution processes. • Configured hosting environments based on customer technical requirements. • Administered Windows and Linux servers as well as MSSQL and MySQL database servers. • Wrote knowledge base articles based on issues encountered while supporting… Show more • Handled technical support requests via phone, live chat, and ticketing system. • Troubleshooted and resolved server-side and customer technical issues. • Programmed performance report scripts to automate service incident resolution processes. • Configured hosting environments based on customer technical requirements. • Administered Windows and Linux servers as well as MSSQL and MySQL database servers. • Wrote knowledge base articles based on issues encountered while supporting customers. Show less • Handled technical support requests via phone, live chat, and ticketing system. • Troubleshooted and resolved server-side and customer technical issues. • Programmed performance report scripts to automate service incident resolution processes. • Configured hosting environments based on customer technical requirements. • Administered Windows and Linux servers as well as MSSQL and MySQL database servers. • Wrote knowledge base articles based on issues encountered while supporting… Show more • Handled technical support requests via phone, live chat, and ticketing system. • Troubleshooted and resolved server-side and customer technical issues. • Programmed performance report scripts to automate service incident resolution processes. • Configured hosting environments based on customer technical requirements. • Administered Windows and Linux servers as well as MSSQL and MySQL database servers. • Wrote knowledge base articles based on issues encountered while supporting customers. Show less

Client Services Manager

• Apr 2008 - Jan 2010

• Trained clients on web-based business intelligence service using Citrix. • Identified client needs and advised clients on implementation of business intelligence technology. • Created business intelligence SQL queries. • Trained clients on web-based business intelligence service using Citrix. • Identified client needs and advised clients on implementation of business intelligence technology. • Created business intelligence SQL queries.

Relay Operator

• Nov 2007 - Apr 2008

• Responsible for relaying text telephone and voice telephone calls to and from the speech and hearing impaired. • Responsible for relaying text telephone and voice telephone calls to and from the speech and hearing impaired.