Experience

Elevate

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Operations Manager, Festival

  • Jun 2022 - Present

  Re-launched and executed a 10,000-person Festival in less than 4 months for Canada's tech and innovation eco-system in 2022. In 2023, built on the success of the previous year to improve attendance and overall attendee satisfaction. • Hire, mentor and lead a team of 2 coordinators on a contract basis. • Oversee Festival volunteer operations, maintaining 30% attrition or less. • Streamline onboarding and recruitment strategy of 300+ volunteers. • Lead ticketing and accreditation for… Show more Re-launched and executed a 10,000-person Festival in less than 4 months for Canada's tech and innovation eco-system in 2022. In 2023, built on the success of the previous year to improve attendance and overall attendee satisfaction. • Hire, mentor and lead a team of 2 coordinators on a contract basis. • Oversee Festival volunteer operations, maintaining 30% attrition or less. • Streamline onboarding and recruitment strategy of 300+ volunteers. • Lead ticketing and accreditation for Festival, including technology management. • Develop and improve risk management strategies for the Festival. • In collaboration with the venue, develop security and staffing plans for execution. • Adhere to Festival operations budget, carrying a 15% reserve at all times. • Main point of contact for two venues during planning and execution. • Managed all aspects of experiential activations for 10+ partners. • Collaborate cross-functionally with all departments to operationalize all aspects of Festival. • Support the Associate Director with problem-solving and process creation. Show less



Endless Events

• United States
• Events Services
• 1 - 100 Employee

• Lead, Program Management

  • Aug 2021 - Jun 2022

  • Lead a remote and distributed team of Program Managers and Client Success Specialists. • Track team capacity to ensure successful execution of $3M+ in annual programs. • Support team in achieving a quarterly average 90%+ Net Promoter Score (NPS), exceeding company goal by 40% in 2021. • Supervise all aspects of the Program Management team performance; monitoring, encouraging, coaching, guiding and leading by example, and tackling any performance issues as they arise. • Build and… Show more • Lead a remote and distributed team of Program Managers and Client Success Specialists. • Track team capacity to ensure successful execution of $3M+ in annual programs. • Support team in achieving a quarterly average 90%+ Net Promoter Score (NPS), exceeding company goal by 40% in 2021. • Supervise all aspects of the Program Management team performance; monitoring, encouraging, coaching, guiding and leading by example, and tackling any performance issues as they arise. • Build and implement new processes in relation to the strategy, design, and execution of programs.

• Principal Project Manager

  • Mar 2021 - Aug 2021

  • Managed production process for multiple projects, averaging a total of $1M in revenue annually, including timelines, internal team task delegation, client meetings, vendor procurement, and production paperwork. • Established and tracked working budgets to maintain a 40% Gross Profit Margin. • Routinely received NPS scores of 10 from clients.

• Senior Project Manager

  • Aug 2020 - Mar 2021



DesignX Community

• Canada
• Design Services
• 1 - 100 Employee

• Events & Community Manager

  • Mar 2020 - Aug 2020

  Toronto, Ontario, Canada Produced a 5-day fully virtual design conference for over 3,000 attendees from 66 different countries, with over 60+ speakers across 35+ sessions in under 6-weeks with one other full-time team member. • Led all planning for the conference, including budget ownership and management, speaker scheduling, speaker needs, volunteer team roles, etc. • Developed a technology guide for the event, which outlined must-haves for the virtual event, attended all demos, selected the event platform, set… Show more Produced a 5-day fully virtual design conference for over 3,000 attendees from 66 different countries, with over 60+ speakers across 35+ sessions in under 6-weeks with one other full-time team member. • Led all planning for the conference, including budget ownership and management, speaker scheduling, speaker needs, volunteer team roles, etc. • Developed a technology guide for the event, which outlined must-haves for the virtual event, attended all demos, selected the event platform, set up the platform, and ran all sessions on event-days (including final speaker tech checks, on-site troubleshooting, etc.) • Was responsible for coordinating and determining virtual streaming process, including leveraging multiple platforms and technologies and ensuring they integrated with each other • Managed all partnerships for the event, securing sponsorships from large companies such as Google and Adobe, managing deliverables and submitting KPI reports post-event • Acted as main point of contact for all speakers and gathered necessary information (biography, photos, talk title and description), and ran all technical checks with speakers in advance of the event. Show less



Prospectors & Developers Association of Canada (PDAC)

• Canada
• Mining
• 1 - 100 Employee

• Coordinator, Convention Events & Sponsorship (Parental Leave Contract)

  • Jul 2019 - Mar 2020

  • Planned and executed high-profile convention events for one of the biggest industry associations in Canada • Outlined the goals, timelines, run of show, etc. for each event. • Compiled estimates and managed event budgets, monitoring and revising event costs and keeping the senior team members apprised of all financials. • Performed on-site management, providing lead day-of-event support for 9+ events over the week of the Convention. • Collaborated with the volunteer coordinator… Show more • Planned and executed high-profile convention events for one of the biggest industry associations in Canada • Outlined the goals, timelines, run of show, etc. for each event. • Compiled estimates and managed event budgets, monitoring and revising event costs and keeping the senior team members apprised of all financials. • Performed on-site management, providing lead day-of-event support for 9+ events over the week of the Convention. • Collaborated with the volunteer coordinator to manage event volunteer recruitment, developed the volunteer application form, and reviewed the volunteer training manual. • Maintained a large network of vendors, curating a customized selection of entertainment, food, and AV suppliers for each event. • Created large-scale floor plans, and detailed décor set-ups, ensuring each event had impeccable style and sponsor branding. • Managed relationships with sponsors and tracked deliverables, including complimentary registrations and tickets, to ensure the success of the relationship. • Developed scripts for events, attended voice-over sessions and made sure that all event materials were on-brand and in line with the style guidelines. Show less



Redstone Agency Inc.

• Canada
• Professional Services
• 1 - 100 Employee

• Senior Event Planner

  • Nov 2018 - May 2019

  • Led four client accounts, delivering 10+ large-scale, multi-day events per year, and supporting on-site execution of 25+ events across the country for one of the best-reviewed new event firms in Toronto. Managed and reconciled budgets of up to $2.5 million for up to 5,000 attendees. • Led venue and logistics planning for conferences, large-scale tradeshows, and galas, conducting site visits; building relationships with key client industry stakeholders and suppliers; and producing risk… Show more • Led four client accounts, delivering 10+ large-scale, multi-day events per year, and supporting on-site execution of 25+ events across the country for one of the best-reviewed new event firms in Toronto. Managed and reconciled budgets of up to $2.5 million for up to 5,000 attendees. • Led venue and logistics planning for conferences, large-scale tradeshows, and galas, conducting site visits; building relationships with key client industry stakeholders and suppliers; and producing risk management plans for each event. • Oversaw a team of five junior planners and delivered bi-monthly Lunch & Learn sessions on topics such as conducting site visits and contract negotiations. • Sourced sponsorship prospects and developed relationships with high-profile sponsors, securing, fulfilling, and managing sponsorships. • Collaborated with internal teams to brainstorm marketing initiatives, create marketing plans, develop content for social media, blogs, websites, and print assets, and lead website rebrands. Show less



Canadian Tax Foundation I Fondation canadienne de fiscalité

• Canada
• Research
• 1 - 100 Employee

• Event Coordinator

  • Mar 2017 - Nov 2018

  • Produced 15+ multi-day events per year for one of the oldest and well-known financial non-profits in Canada. • Managed all logistics for three annual single-day and co-sponsored events. • Recruited and built relationships with potential sponsors, securing sponsorship, developing mutually beneficial, lucrative long-term corporate partnerships. • Negotiated competitive rates with vendors, ensuring budget goals were met. • Acted as the primary point of contact for attendees… Show more • Produced 15+ multi-day events per year for one of the oldest and well-known financial non-profits in Canada. • Managed all logistics for three annual single-day and co-sponsored events. • Recruited and built relationships with potential sponsors, securing sponsorship, developing mutually beneficial, lucrative long-term corporate partnerships. • Negotiated competitive rates with vendors, ensuring budget goals were met. • Acted as the primary point of contact for attendees, speakers, and sponsors during events, checking that everyone had what they needed throughout the event. • Managed event technology, such as the event registration and engagement app, EventMobi, to create a more connected and efficient event for all attendees. Show less



Osgoode Professional Development

• Canada
• Higher Education
• 1 - 100 Employee

• Intensive Trial Advocacy Workshop (ITAW) Program Lead

  • May 2014 - Aug 2016

  Contract position managing a seven-day concurrent-session workshop for one of Canada’s only trial advocacy skills programs. • Created and executed project plans and timelines, including social and educational programming. • Planned a variety of social events, such as pre-workshop dinners and cocktail parties, to provide presenters with networking opportunities. • Streamlined the event planning processes by creating standard operating procedures and developing a comprehensive “Event… Show more Contract position managing a seven-day concurrent-session workshop for one of Canada’s only trial advocacy skills programs. • Created and executed project plans and timelines, including social and educational programming. • Planned a variety of social events, such as pre-workshop dinners and cocktail parties, to provide presenters with networking opportunities. • Streamlined the event planning processes by creating standard operating procedures and developing a comprehensive “Event Bible.” • Supported the program manager in hiring event coordinators, reviewing resumes and interviewing candidates. • Entrusted as the go-to person for onboarding new members, ensuring they were set up for success and decreasing the time needed to settle into a new role. • Developed actionable reports based on program feedback, which were circulated to relevant stakeholders and incorporated into future programs. Show less



The Canadian Forum on Civil Justice & The Winkler Institute for Dispute Resolution

• Research/Communications Assistant

  • Sep 2014 - Apr 2016

  Osgoode Hall Law School, Toronto [Contract Student Position – Ended after graduation.] • Collaborated with top executives to develop the “brand” of these organizations, furthering their presence both on campus and within the legal community • Supported the creation of a new legal blog by managing subscribers, and creating content, allowing the organizations to reach a wider audience • Developed content for Twitter, Facebook and LinkedIn to increase traffic to website/social channels • Wrote and edited blog posts… Show more [Contract Student Position – Ended after graduation.] • Collaborated with top executives to develop the “brand” of these organizations, furthering their presence both on campus and within the legal community • Supported the creation of a new legal blog by managing subscribers, and creating content, allowing the organizations to reach a wider audience • Developed content for Twitter, Facebook and LinkedIn to increase traffic to website/social channels • Wrote and edited blog posts, social media content, and copy for the website to engage and educate the local community on important legal issues Show less



RE/MAX Realty Specialists Inc.

• Canada
• Real Estate
• 1 - 100 Employee

• Front Desk Receptionist

  • Aug 2014 - Feb 2016



Royal LePage Real Estate Services Ltd., Brokerage

• Canada
• Real Estate
• 500 - 600 Employee

• Agent Support Coordinator

  • Aug 2013 - Aug 2014



York University

• Canada
• Higher Education
• 700 & Above Employee

• Office Assistant

  • Apr 2013 - Aug 2013