Experience

BiblioCommons

• Canada
• Software Development
• 1 - 100 Employee

• Product Support Specialist

  • Sep 2021 - Present



Centre for Sexuality

• Two Spirit & LGBTQ+ Community Engagement Coordinator

  • Nov 2020 - Sep 2021



Calgary Public Library

• Canada
• Libraries
• 200 - 300 Employee

• Library Experience Facilitator, Service Delivery

  • Mar 2019 - Nov 2020

• Library Experience Facilitator, Newcomer Services

  • Jul 2015 - Mar 2019

  Newcomer Services is an exciting department at the Calgary Public Library. Since we began working with Immigration, Refugees, and Citizenship Canada (IRCC) in 2011, we have emerged as an important community provider of resources and services to Calgary's newcomers and English language learning communities. We collaborate with other immigrant-serving agencies in the city to provide settlement services and related programs. Our growing list of ESL/ELL programs include:- ESL Conversation Club - ESL Writing Club- ESL Coffee and Conversation- ESL Dual Language Storytime- ELL School Success- ELL Families Read TogetherOur programs offer much more than just a place for individuals and families to practice their skills. Whether it is a volunteer or staff facilitated program, we provide productive spaces for newcomers and learners to gain more information about their new home and to develop their social networks.As the Newcomer Services Library Experience Facilitator, I am responsible for: - Onboarding, training, and supervising 150+ adult ESL Conversation Club program volunteers across 17 libraries; recruit approximately 40 volunteers a year- Coordinating, facilitating, and training staff to deliver ESL Coffee and Conversation at 7 libraries- Liaising with 5 partner organizations to arrange for 60+ workshops a year- Developing and presenting customized presentations to a variety of audiences including educators, service providers, and learners- Scheduling and leading library tours for learners of varying language skills- Engaging in large-scale community outreach and relationship building with newcomers and service providers- Ensuring the collection of statistics and following the confidentiality guidelines set out by Immigration, Refugees and Citizenship Canada

• Reference Assistant

  • May 2014 - Jun 2015

  - Provided customer service through managing information desks and virtual reference support- Facilitated computer literacy, career & small business, and adult learning programs in Cantonese and English- Participated in the filming of the re-branded "Welcome to the Library" videos



University of Alberta

• Canada
• Higher Education
• 700 & Above Employee

• Research Assistant

  • Aug 2014 - Feb 2015

  A contract position for the Translating Research in Elder Care (TREC) project which allowed me to gain experience with collecting qualitative data through structured, interview-style CAPI surveys. Key contributions include: -Completed 100+ surveys -Ensuring informed consent and maintaining confidentiality with all participants A contract position for the Translating Research in Elder Care (TREC) project which allowed me to gain experience with collecting qualitative data through structured, interview-style CAPI surveys. Key contributions include: -Completed 100+ surveys -Ensuring informed consent and maintaining confidentiality with all participants



Calgary Public Library

• Canada
• Libraries
• 200 - 300 Employee

• Special Services Assistant

  • Dec 2012 - May 2014

  - Provided customer service in various roles throughout the department, closely working with members with disabilities, newcomer, and English language learning groups- Lead tours for ESL and newcomer groups and showcased resources and materials

• Page/Shelver

  • Jan 2006 - Dec 2012



Canadian Blood Services

• Canada
• Non-profit Organizations
• 700 & Above Employee

• Summer Youth Volunteer Program Assistant

  • May 2013 - Aug 2013

  A student position which gave me the opportunity to gain knowledge of fundraising, event planning, and volunteer management, while providing administrative support. Key contributions include: - Coordinated 45+ fundraising events to establish on-site information booths in Calgary and surrounding areas - Exceeded our target by 700+ to sign up over 3200 individuals to donate blood - Recruited 55 youth volunteers within 3 weeks - Trained and supervised volunteers, and organized the scheduling system