Senior Legal Assistant, Lake County State's Attorney's Office

• Feb 2021 - Present

Founder and Executive Director

• Feb 2020 - Present

501 (c) (3) - non profit organization: Direct or coordinate an organization's financial or budget activities to fund operations, maximize investments, or increase efficiency. Analyze operations to evaluate performance of a company in meeting objectives or to determine areas of potential cost reduction, program improvement, or policy change. Direct, plan, or implement policies, objectives, or activities of organizations or businesses to ensure continuing operations, to maximize returns on investments, or to increase productivity. Repair budgets for approval, including those for funding or implementation of programs. NDV (Narcissistic Domestic Violence) Healing & Support Inc. is a nonprofit (501 c 3) organization that relies on the generous support from donors, corporate donors, and grants to fund our programs and services. Our mission: "Empowering women through education on domestic violence, providing comprehensive support services and advocacy for domestic violence survivors, and promoting domestic violence awareness throughout the community". Our vision: "A community that envisions healthy and safe relationships, equitable relationships, free from violence, where families and communities truly thrive". Services Provided by NDV Healing & Support Inc. : *Mentoring Program (available online and face to face) *Two Online (Facebook) Support groups / Local support group (face to face) meetings *Virtual Domestic Violence Support Empowerment Series *Resources/ Community Referrals *Community Outreach and Events *Parenting Support & Moms Going Back To School Inc. (Moms Going Back to School, a division of NDV Healing & Support Inc. ) *Quarterly Workshops & Networking Events *Advocacy *Case Management/Service Coordination (resources, referrals) Show less

Bilingual Economic Support Specialist | Problem Resolution Specialist |

• Feb 2017 - Feb 2021

Case Management: Answer applicants' questions about benefits and policies and determine financial eligibility. Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits. Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights. Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Interview and investigate applicants for public assistance to gather information pertinent to their applications and cases. Check with employers or other references to verify answers and obtain further information. Show less

Bilingual W2 - TANF Case Manager | Job Retention Event Committee |

• Sep 2013 - Feb 2017

Case Management: Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Interview and investigate applicants for public assistance to gather information pertinent to their applications and cases. Check with employers or other references to verify answers and obtain further information. Keep records of assigned cases, and prepare required reports, case notes, and case records. Schedule benefits claimants for eligibility review interviews to address questions of eligibility, and process changes, and over payments. Case Management: Develop and review service plans, employability plans; Interview clients assessing their situations, capabilities, and problems, as well as compile confidential information on social, educational, criminal, institutional, or drug history to determine what services are needed, and subsequently refer them to community resources or agencies. Advocate for client and network with other social agencies and provide referrals to public or private agencies for assistance, such as job placement and job training, child care assistance, debt counseling, legal aid, housing, counseling, mental health, disabilities, substance abuse or physical abuse, health, medical treatment and care, or financial assistance, and provide concrete information, such as where to go and how to apply. Attend required TANF (W-2) and other Human Services and Case Management training throughout the year. Show less

Bilingual Family Development Specialist | Internal Advisory Committee |

• Feb 2010 - Sep 2013

Case Management: Interview clients assessing their situations, capabilities, and problems, as well as compile confidential information on social, educational, criminal, institutional, or drug history to determine what services are needed, and subsequently refer them to community resources or agencies. Network with other social agencies and provide referrals to public or private agencies for assistance, such as job placement and job training, child care assistance, debt counseling, legal aid, housing, counseling, mental health, substance abuse or physical abuse, health, medical treatment and care, or financial assistance, and provide concrete information, such as where to go and how to apply. Schedule home visits; visit individuals in homes to provide information on agency services, requirements, procedures, and assess and track their progress. Case Management: Develop and review service plans, Family Partnership Agreements, in consultation with clients and perform follow-ups assessing the quantity and quality of services provided. Serve as liaisons between students and their families, homes, schools, teachers, family services, and other contacts, to help children who face problems such as disabilities, abuse, poverty, etc. Show less

Sales Specialist

• Feb 2009 - Feb 2010

Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders. Recommend products to customers, based on customers' needs and interests. Recruit other sales representatives, for my team. Answer customers' questions about products, prices, availability, product uses, and credit terms. Estimate or quote prices, credit or contract terms, warranties, and delivery dates. Consult with clients after sales or contract signings to resolve problems and to provide ongoing support. Show less

Customer Service Assistant

• Jan 2008 - Feb 2009

Processed and approved check requests, policy refunds, cancellations, loans, surrenders, partial surrenders, and reinstatement, etc. Processed and adjusted the broker commission, in the broker commission screens, to insure the insurance broker was paid in a timely manner. Accounting tasks; processed the Daily Transmission Accounting Journal Voucher/Entry, by calculating and adjusting payments from individual policyholders or group policyholders, in the daily account and auditing screens. Modified, verified, and processed existing policies and claims to reflect any change in name, address, beneficiary, amount of coverage, porting, or type of insurance. Interviewed clients, accepted their calls to provide customer service, investigated and resolved customer queries, and obtain information on claims, if applicable. Show less