Customer Success Manager

• Feb 2022 - Present

Account Project Manager

• Aug 2017 - Mar 2022

Project Manager at a factory. PMO, R&D Project Manager, implementing projects in the production process. Heading up engineering processes, transition from development to production. Data collection and troubleshooting of existing products, handling customer complaints. Assisting in refinement processes at the factory. • Building strong and positive relationships with B2B clients on all levels. • Work interfaces with the various departments at the factory. • Identifying customers\partners needs and requirements and reflecting it to the stakeholders. • Creating and maintaining long-term relationships with customers. • Planning and leading strategic status meetings Management with projects stakeholders to track project progress evaluate project's milestones and goals. • Driving customer satisfaction by proactively managing, troubleshooting, communicating and delivering technical information online, over phone & on site. Show less

Project Manager

• Feb 2016 - Aug 2017

Managing projects and tasks at a company specializing in language services and professional translation services for companies in the field of medical devices, pharmaceutical companies and companies running clinical trials. Managing and accompanying projects from the costing stage, through execution, activating subcontractors and up to the achievement of customer satisfaction based on the standards customarily in force at the company. - Build and maintain detailed work plans for relevant projects in the Switch product line - Track progress indicators. - Raise flags in advance for proactive problem resolution. - Create project management infrastructure, tools and reports. Show less

Graduate Student

• Jul 2015 - Oct 2016

Research Experience 2015-2016 Final Project led by Dr. Michael Montag, Department of Chemical Sciences, Ariel University. The project dealt in Synthesis and characterization of an organophosphate toxin analog, including organic synthesis and as Distillation, Making extraction and chromatography, Characterization by NMR and UV-vis spectroscopy. Research Experience 2015-2016 Final Project led by Dr. Michael Montag, Department of Chemical Sciences, Ariel University. The project dealt in Synthesis and characterization of an organophosphate toxin analog, including organic synthesis and as Distillation, Making extraction and chromatography, Characterization by NMR and UV-vis spectroscopy.

Support Representative

• Aug 2014 - Sep 2016

• Customizing hand tailored services and products suited to the client's needs. • Experienced in contract negotiations and handling of significant business transactions. • Customer facing. • Customizing hand tailored services and products suited to the client's needs. • Experienced in contract negotiations and handling of significant business transactions. • Customer facing.

Technical Support Representative

• Jan 2013 - Jan 2014

• Worked with & trained international distributors (specifically Europe, North America, South America, China and Israel) to provide Tier 1 & Tier 2 support. • Troubleshooted as well as identified new issues, testing solutions and newly developed products prior to their official release to clients. • Escalated issues to the Development team and worked closely with all involved parties & departments to solve complex technical issues. • Worked with & trained international distributors (specifically Europe, North America, South America, China and Israel) to provide Tier 1 & Tier 2 support. • Troubleshooted as well as identified new issues, testing solutions and newly developed products prior to their official release to clients. • Escalated issues to the Development team and worked closely with all involved parties & departments to solve complex technical issues.

Technical Support Representative

• Jan 2012 - Jan 2013

• Providing support and technical assistance to end users. • Creating new users, assisting with access issues, troubleshooting network communication malfunctions and assistance with peripheral accessories. • Providing support and technical assistance to end users. • Creating new users, assisting with access issues, troubleshooting network communication malfunctions and assistance with peripheral accessories.

Personal Assistant to CEO

• Feb 2009 - Feb 2012

• Manages and evaluates the activities of one or more assigned projects and personnel to obtain optimum results and maximize efficient utilization of manpower and equipment. • Producing weekly/monthly reports composed of complex data analysis to the company's KPI. • Manages and evaluates the activities of one or more assigned projects and personnel to obtain optimum results and maximize efficient utilization of manpower and equipment. • Producing weekly/monthly reports composed of complex data analysis to the company's KPI.