Experience

Sylva Corporation Inc

• United States
• Wholesale
• 1 - 100 Employee

• VP of Business Development

  • Oct 2019 - Present

• VP Sales and Marketing

  • Dec 2014 - Present

  Marketing R&D: To support the acquisition and retention of long-term, quality clients for the company through the development of the Sylva's positioning, sensory package and marketing strategies, and sales systems.Product R&D:To explore and develop new products or product enhancements to sell to our target market(s), or to explore and develop new markets for our existing products.Lead Generation:To support the acquisition of long term, quality clients for the Sylva through the design, production and placement of media messages, and the development and implementation of promotional activities that will produce the prospects for the company’s products.Lead Conversion: To acquire long-term, quality clients for the company through the implementation of lead conversion systems, so that prospects perceive our commodity and our company as emotionally satisfying.



Target

• Mexico
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Sr. Service Specialist WFM

  • Oct 2013 - Dec 2014

  • Own service level performance for all contact centers, including domestic and vendor sites. Manage incoming contacts to ensure consistent service delivery at the interval and skill level. Effectively allocate available resources to maintain efficiency and effectiveness metrics.• Analyze volume trends, agent skills, and schedule effectiveness to develop strategies that address the potential impacts to contact center performance.• Optimize staff productivity through the development and execution of comprehensive work allocation strategies.• Effectively execute contingency plans in the face of unexpected workflow changes or call arrival patterns.• Analyze, communicate and drive process enhancements to achieve contact center objectives.• Identify and proactively communicate performance and staffing trends to business partners and department leaders, including Guest Operations senior leadership.• Interpret work flow data to identify issue(s) affecting contact center performance and engage the appropriate team(s) to resolve the issue(s).

• FRS LDP- Communications Specialist, Travel Services

  • Jan 2013 - Sep 2013

  Deploy new communication tools for Travel Services on Global Scale focusing on domestic as well as in Canada, India, and China. Create new internal social networking venue & process for administering and responding to posts. Reinstate designed Travel Services NewsletterLeverage existing enterprise communication vehicles to publish content Create new Travel Services Wiki page Test and Launch new Apps for Travel Services.

• FRS Leadership Development Program- Regulatory Compliance

  • Jun 2012 - Jan 2013

  Financial and Retail Services Leadership Development Program Developed and implemented a system to update the ARCHER Governmental Regulatory Compliance tool with the top ten high risk regulations concerning financial and retail services. Utilized advanced excel features to document changes in regulatory requirements and compliance levels. Coded an internal communications webpage to better inform internal partners of the departmental capabilities, roles and responsibilities.



Bethel University

• United States
• Higher Education
• 700 & Above Employee

• Executive Director Of Leadership Development

  • May 2011 - Jul 2012

  Primary Purpose:Leadership Development offers a variety of ways for students to get involved in many different aspects of student life. We are here to motivate, inspire and challenge students to discover who they are, who they want to be, and how that can impact the world around them. We are radicals-aspiring to use our gifts to lead, and to transform lives and communities. We teach, we learn, and we try and figure out exactly who and what in the world God has created each of us to be-individuals.Key Responsibilities:Communicates and collaborates with Student Life in planning and executing BSA sponsored eventsAssists the Director of Leadership Development by assisting in the planning and implementing of eventsPerceives issues relevant to the student body that regard aspects of life and leadership and provides an opportunity to engage in these issuesCoordinate events or programming through out the year such as FLR, LI3, FLP, LeaderShops, etc.Maintain a budget

• Director of Leadership Development

  • Aug 2010 - May 2011

  Organize and plan Leadership Events at Bethel University. Teach and manage the Foundational Leadership Program comprised of 20+ Students seeking to increase their leadership opportunities.

• Resident Assistant

  • Aug 2009 - May 2011

  Advise 27 residents in my hall, plan activities and manage building functions for 150 residents.



Sylva Corporation

• United States
• Wholesale
• 1 - 100 Employee

• Social Media Manager and B2B Sales Intern

  • Feb 2012 - Jun 2012

  Set up and managed social media accounts and developed relationships with distributors to incorporate marketing efforts Consult with B2B sales manager and SylvaScientific Lead in sales calls. Deepen distributor relationship mulch sales through social media program. Set up and managed social media accounts and developed relationships with distributors to incorporate marketing efforts Consult with B2B sales manager and SylvaScientific Lead in sales calls. Deepen distributor relationship mulch sales through social media program.



State Farm Insurance

• 700 & Above Employee

• Intern: Agency Field Specialist

  • Jun 2010 - Aug 2011

  Studied Marketing StrategiesParticipated in and innovative marketing panel introducing new large-scale marketing methods. Set up and managed social media accounts such as Yelp!, Google my Business, Bing accounts and others for individual agents. Produced and presented a self-lead researched business plan with multiple marketing strategies, financial projections and best practices for successful business operations. Studied Marketing StrategiesParticipated in and innovative marketing panel introducing new large-scale marketing methods. Set up and managed social media accounts such as Yelp!, Google my Business, Bing accounts and others for individual agents. Produced and presented a self-lead researched business plan with multiple marketing strategies, financial projections and best practices for successful business operations.