Experience

Mulligan Funding, LLC

• United States
• Financial Services
• 100 - 200 Employee

• IT Desktop Support Specialist

  • Feb 2022 - Present

  ● Responsible for Group Policy changes and implementations ● Atlassian/Jira Administration, would build workflows, custom Jira boards, and created Service Request Portal for daily ticketing issues ● Google Workspace Admin, Responsible for new user creation, Shared Drive creation for OU and groups, email routing ● Provide onsite and remote support to over 150 users ● VoiP Admin, would manage users, setup transfers rules, assist with call recording management ● Cell Phone hardware management, would maintain cell phone updates and app installation ● Meraki network troubleshooting, would build SSIDs, deploy new APs, enable and disable ports. ● Okta App and user admin, would create user groups and users and assign applications to them Projects ● Created and launched a kiwi syslog server to record network traffic ○ Downloaded free version of Kiwi Syslog and installed on a micro form factor PC ○ Configured Palo Alto policies to route to syslog server and initiated policies ○ Set Kiwi to receive traffic from Firewall ○ Setup Google Drive to auto store the data ○ Launched Wazuh on a VM and deployed agents to devices and routed syslog server data to Wazuh for log indexing ○ Resulted with more than typical 40 day log retention for auditing purposes. ● Setup Group Policy to run software installations, enable bit locker, add printers and LAPS ○ Enabled group policy to activate bit locker and record it in AD ○ Set printers up on the print server and configured a policy to add them ○ Created a shared folder with approved software, then set policy to install software from the shared folder ○ With LAPS, I created a security group, set the access via OU and configured the policy ○ Was able to shorten computer configuration time and secure our devices by having LAPS set in place for local admin accounts. Show less



San Diego Metropolitan Transit System (MTS)

• United States
• Truck Transportation
• 300 - 400 Employee

• Computer Support Specialist

  • Mar 2020 - Mar 2022

  ● Configured 50+ VoiP Cisco phones through Cisco Unified Configuration Manager; assigning extensions, Voicemail inboxes, and DID outside numbers for new and current employees. ● Created SOP’s for company software and hardware deployments to ensure reliability and accuracy with mass deployments. ● Responsible for quarterly inventory refreshes; consisted of purchasing equipment, retiring old assets, assigning new assets to staff and decommissioning equipment. ● Created guides for software troubleshooting and documented them in companies ticket system;page to ● Responsible for ticket queue management. ● General administration of active directory; create, edit, maintain user accounts and access permissions. ● Configure and adjust OS image and software configuration parameters to maximize end-user efficiency and enhance software performance. ● Provided training in software as needed to IT personnel and employee’s outside of the IT department. ● Ensures end user troubleshooting and training for software. ● Installs, patches and upgrades windows 10 machines to ensure reliability and security. Projects ● Created and designed multiple usb/file scanning stations for outside vendors ○ Configured and deployed hardware with a linux based OS to be in kiosk mode ○ Kiosk mode would launch Clam AV software with login so vendor could scan ○ Resulted in a 20% decrease of detections through our Antivirus ● Project lead for Bus division radio room refresh ○ Procured, configured and scheduled deployments for computers ○ Coordinated with vendors to schedule software installation and testing ○ With scheduling and testing put in place, estimated completion was finished ahead of schedule Show less