Director Of Health Services

• Jan 2022 - Present

Post-Acute Care Operations

• Nov 2021 - Jan 2022

Drove operational success across all departments, including nursing, dietary, rehab, housekeeping, maintenance, and therapy. Maximized quality assurance processes and handled performance improvement initiatives. Prepared facility for state inspection. Reported on employees and COVID mandates weekly to state and federal agencies. Prioritized quality measures and assurance to enhance organizational goals and standards.  Directed operations of SNF with $10M+ revenue and 200 employees.  Achieved 94% resident and 90% staff vaccination rates.  Implemented Tele-Health solution to reduce re-hospitalization rate from 23% to 8%.  Analyzed performance improvement plan to ensure continuous facility enhancement.  Held full P&L oversight for $1M annually.

Post-Acute Care Operations

• May 2020 - Jul 2021

Oversaw branding campaign, including implementing new signage to increase community visibility. Provided strategic leadership and operational management for the Critical Access Hospital, Skilled Nursing Facility, Pharmacy, Nursing, Respiratory Care, and Rehab Services. Ensured compliance with policies, procedures, and regulatory guidelines, and effectively allocated funds from multi-million budgets to support efficient operations. Worked with the Regional VP of Operations and the Director of Nursing to support strategy, quality, safety, and operational goals.  Directed a 158-bed facility with 300 employees and $1.2M P&L.  Collaborated with medical director and physician team to provide care for 100+ facility residents.  Led renovations of 3 wings totaling $10M, leading to increased customer service levels.  Cut costs by over $1.6M by aligning staffing operations with company goals.  Hired 20-member leadership team to improve patient satisfaction and operational efficiencies, increasing scores by 15+ pts YOY.  Headed a marketing campaign reaching 120K+ users within first 3 months leading to increased online visibility for the facility.  Implemented physical and technological infrastructure and developed organizational structures, programs, and processes.

Post-Acute Care Operations

• Oct 2019 - May 2020

Oversaw project of building rewiring due to electric outages and old transformers. Evaluated daily operations to ensure high quality patient care and maximize patient flow. Implemented COVID policy and procedures to protect resident and staff from COVID. COVID eliminated from facility.  Directed daily operations and implemented enhanced operational efficiencies for 220-bed facility.  Supervised and mentored 300 team members to meet operational standards of the organization.  Received positive patient feedback YOY due to attentive patient care and standards.  Reduced staff turnover from 50% to 12% and increased team member satisfaction from 50% to 75% by engaging with staff and identifying and promptly addressing problems immediately.

Post-Acute Care Operations

• Mar 2017 - Jan 2019

 Collaborated with local hospitals and providers to send patients to facility, increasing census by 15%.  Directed P&L of $10M annually and 300 healthcare employees.  Managed $4.5M infrastructure renovation project, producing deliverables under budget and before expected timeline.  Cut more than $700K in labor costs by converting to Electronic Medical Records (EMRs).  Renovated respiratory services wing for $2M, enabling higher patient admittance acuity.  Generated $2M in revenue through renegotiating insurance payments.  Increased skilled admission by 15% by being selected as a service provider for 2 local hospitals.

Post-Acute Care Operations

• Jan 2012 - Aug 2016

 Managed day-to-day operations of post-acute rehab services with 300 employees and $15M budget.  Audit Identified $2M shortfall in the financial department and recaptured the money.  Increased patient capacity and specialized needs care abilities by overseeing $1M ventilation system repair and renovation.  Oversaw construction of $25M facility delivered on time and at budget leading to additional 148 beds.  Directed 2 auditing services, ensuring compliance and was not cited any deficiency in the state.  Selected as Georgia leader for 2019 by the Georgia Healthcare Association Award for leadership and cross-functional collaboration to ensure organizational needs and standards were upheld.