Experience

United Bank

• United States
• Banking
• 200 - 300 Employee

• Corporate Trust Advisor, Sr

  • Feb 2017 - Present



The Bank of New York Mellon Mellon Trust Company, N.A.

• Pittsburgh, PA

• Vice President - Center of Excellence, Client Onboarding KYC and Tax

  • Jan 2013 - May 2016

  Primarily responsible for assisting Compliance and Risk in updating of KYC policy and Best Practices. Participated in CPI project to assess pain points and make recommendations for improvement in KYC process – utilized Six Sigma methodology. CPI project team recommended formation of Center of Excellence which has now been formed. Oversaw the formation beginning in February 2012 of the new KYC/Tax group within DLM. Management of workflow to new staff and training on the KYC/Tax process. Currently handling KYC/Tax requests for all US locations. Heavy interaction with Senior Management and other DLM partners to put procedures in place to minimize risk and align with Bank polices and best practices. Involved in recruitment of staff for KYC/Tax team; Integral role in Training and Mentoring of junior staff. Provided KYC and Tax training to CT staff across the US via webex. Provided KRI reporting to Senior Management on a weekly basis regarding past due KYC renewals and undocumented trust accounts for tax purposes. Responsible for reporting to Senior Management regarding upcoming KYC renewals. Incorporated follow up on Latam Canada and EMEA past due KYC renewals into daily workflow with no reduction in production of staff. Coordinated with Canada RMs on new business KYC setup and process. Point person for escalation and questions from all US locations. Show less



BNY Mellon

• United States
• Financial Services
• 700 & Above Employee

• Vice President - Team Leader

  • Feb 2010 - Jan 2013

  Oversaw relocation of a book of approximately 1,000 corporate accounts from New York and Boston offices to the Pittsburgh office, seamlessly and without any disruption in service to clients. Managed staff that consistently exceeded revenue plan. Acted as a mentor, provided in depth training to all staff, with an emphasis on risk reduction, best practices as well as policies and procedures. Provided consistent feedback to staff, achieving over 50% increase in productivity since group was formed in January 2010. Responsible for monthly metrics reporting to senior management. Achieved 100% timely project completion for all assigned projects to date by consistently meeting with staff and utilizing metrics to monitor progress. Reduced accounts receivable by more than 50% by using metrics developed from billing system, and assisting staff in follow up on receivables 180+ days delinquent. Improved credibility, client satisfaction and staff productivity by assisting in reviewing and providing comments on bond documents when necessary to ensure seamless bond closings. Achieved satisfactory rating on all audits by reviewing departmental best practices, policies and accounts with staff and proactively working with staff to resolve any findings and monitoring progress. Fostered an environment of inclusion and empowerment by rewarding staff for individual and team achievements, as well as staff involving in team activities and leading of projects. Resulted in overall staff satisfaction and productivity as well as several staff receiving Outperformance and Above and Beyond Awards. Proficient in Microsoft Office applications. Show less



BNY Mellon

• United States
• Financial Services
• 700 & Above Employee

• Team Leader/ Unit Manger, Vice President - Municipal Finance

  • Mar 2000 - Oct 2009

  Managed a team of twelve relationship managers and nine trust administrators in the municipal finance department. Heavy interaction with senior management via presentations and monthly reporting requirements. Trained staff, provided performance reviews, mentored staff, performed interviews as well as delegated work flow and departmental projects to staff. Attended bond closings with relationship manager staff as needed. Assisted relationship manager staff with legal document review as needed. Member of Corporate Trust Committee, which met monthly to discuss new business, accounts receivable, default and bankrupt issues, among other items. I was very instrumental in coordinating the relocation of department from New York office to New Jersey office, including hiring and organizing of new staff, assignment of accounts, duties and reporting lines. Managed a book of high profile municipal bond issues. Oversaw staff through conversion of billing system, tickler system and imaging system. Proficient in Microsoft Word, Excel and Powerpoint, as well as Account Control System, Bondmaster and Transtar. Show less

• Vice President, Relationship Manager - CDO Unit

  • Feb 1999 - Mar 2000

  Managed a portfolio of large,active and complex account portfolio of CDO issues. I was instrumental in establishing new procedures and structure within the CDO Unit, which was a new department within the bank. Managed five trust administrators, which included training and development responsibilities as well as performance review feedback. Attended at bond closings as well as reviewed complex CDO transaction legal documents and interacted with legal counsel, investment bankers and issuers. I was involved in the interview process as the department recruited new staff. I participated in cross sale efforts both to new and existing customers. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Vice President, Relationship Manager - Structured Finance

  • Sep 1998 - Feb 1999

  Managed a large, active and varied account portfolio, including mortgage-backed issues and asset-backed issues. Mortgage-backed and asset-backed issues included conventional and variable mortgages, residential and commercial mortgages, CMO's, healthcare and auto receivables, GNMA pooled loans and REMICS. Managed four administrators with performance review and training responsibilities, as well as assisting the Team Leader in personnel and business decisions. Attended bond closing and participated in various revenue initiatives such as customer calls, cold calling for new and existing clients and fee increase initiatives. Assisted in many department projects, including conversion from a manual to an automated cash system and the conversion of the fee billing system. Monitored incoming funds, investment of funds, account maintenance, coordination and confirmation of interest and principal payments, compliance and redemptions. Show less



Summit Bank

• United States
• Banking
• 200 - 300 Employee

• Vice President, Team Leader

  • Jun 1996 - Sep 1998

  Managed a team of four Account Officers and four Account Administrators, with direct reporting to senior management. Provided performance reviews, disciplinary action and promotion recommendations. Prepared monthly management sales reports , including new business reports, pending new business reports, aged receivable reports and revenue reports. Also managed an account portfolio that included various types of municipal bond issues, defeasance escrows and subscription escrows. I am experienced in default administration including the litigation and solicitation of bondholder consent. Proficient in relationship management and experienced in training officers and administrators in all aspects of corporate trust administration. Coordinated the reorganization of personnel and the reallocation of accounts due to a merger. I had daily contact with bank counsel, company counsels, underwriters and bond counsels. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Vice President - Relationship Manager

  • Jan 1986 - Jun 1996

  Managed a large, active and varied account portfolio, including corporate issues, medium-term notes, revenue bond issues, first mortgage issues, euro issues, mortgage-backed issues and asset-backed issues and Delaware business trusts. Mortgage-backed and asset-backed issues included conventional and variable mortgages, residential and commercial mortgages, CMO’s, healthcare and auto receivables, GNMA pooled loans and REMICS. Managed four administrators with performance review and training responsibilities, as well as assisting the Team Leader in personnel and business decisions. Attended bond closing and participated in various revenue initiatives such as customer calls, cold calling for new and existing clients and fee increase initiatives. Assisted in many department projects, including conversion from a manual to an automated cash system and the conversion of the fee billing system. Monitored incoming funds, investment of funds, account maintenance, coordination and confirmation of interest and principal payments, compliance and redemptions. Show less