JC (Jung Sun) Chang

Senior Director, Broker Development Strategy and Operations at ShowingTime+
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Chicago Area

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Mark Kennedy

JC is a standout in everything she does. She’s an intelligent, driven, strategic, goal focused, change agent with the ability to manage and drive a team to success. I had the opportunity and pleasure of reporting to JC for 12 years at Gannett and, each and every day, I was proud to be on her winning team. JC has an innate way of getting the most from her team by offering unique blend of autonomy and guidance; a style and formula that earned her respect and admiration of those she managed. One of JC’s greatest assets is her ability to put her strategic vision into action. As a team, we always had a well organized, well thought out path to success. While on JC’s team, we took on many challenges in a variety of business segments and her ability to get up to speed, analyze and assess situations quickly was a key reason we were always successful. My time with JC will always be a career highlight and the standard by which I compare all my future endeavors.

Shannon Kinney

JC is a detail-oriented product and brand manager who brings the powerful combination of being customer-oriented and creative in her thinking. She was a true pleasure to work with and a real asset to the team.

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Experience

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Senior Director, Broker Development Strategy and Operations
      • Oct 2022 - Present

      ShowingTime+ is modernizing real estate for the benefit of all agents, brokers and multiple listing services (MLSs). ShowingTime+, a brand under Zillow, Inc., provides products and services to help real estate professionals streamline their businesses and deliver elevated experiences for their customers. Our products technology suite includes ShowingTime, dotloop, Bridge Interactive, Listing Media Services and Listing Showcase. ShowingTime+ is modernizing real estate for the benefit of all agents, brokers and multiple listing services (MLSs). ShowingTime+, a brand under Zillow, Inc., provides products and services to help real estate professionals streamline their businesses and deliver elevated experiences for their customers. Our products technology suite includes ShowingTime, dotloop, Bridge Interactive, Listing Media Services and Listing Showcase.

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Sr. Director Industry Relations
      • Oct 2021 - Present

      Part of the Zillow Group family, dotloop is the complete real estate transaction management solution, empowering real estate brokers, agents and teams to edit forms, eSign, collaborate and automate compliance on a single, streamlined platform. Proud to be leading a team of real estate industry experts, enterprise sales and business development. Part of the Zillow Group family, dotloop is the complete real estate transaction management solution, empowering real estate brokers, agents and teams to edit forms, eSign, collaborate and automate compliance on a single, streamlined platform. Proud to be leading a team of real estate industry experts, enterprise sales and business development.

    • United States
    • Technology, Information and Internet
    • 1 - 100 Employee
    • General Manager
      • Feb 2019 - Jun 2021

      Kapow is a leading online platform for corporate events, leveraging innovative technologies and event expertise to connect Fortune 500 companies to thousands of memorable corporate event options. In 2018, Kapow was acquired by Cvent, a leading global meetings, events, and hospitality technology provider. Shortly after the acquisition, recruited by Cvent to turn around and lead 60+ team in US and India. Hello! Destination Management Company acquired Kapow in June 2020 as an opportunity to… Show more Kapow is a leading online platform for corporate events, leveraging innovative technologies and event expertise to connect Fortune 500 companies to thousands of memorable corporate event options. In 2018, Kapow was acquired by Cvent, a leading global meetings, events, and hospitality technology provider. Shortly after the acquisition, recruited by Cvent to turn around and lead 60+ team in US and India. Hello! Destination Management Company acquired Kapow in June 2020 as an opportunity to diversify their events portfolio. I successfully led the team through another transition while pivoting business model to stabilize and grow revenues during a difficult pandemic year. Show less Kapow is a leading online platform for corporate events, leveraging innovative technologies and event expertise to connect Fortune 500 companies to thousands of memorable corporate event options. In 2018, Kapow was acquired by Cvent, a leading global meetings, events, and hospitality technology provider. Shortly after the acquisition, recruited by Cvent to turn around and lead 60+ team in US and India. Hello! Destination Management Company acquired Kapow in June 2020 as an opportunity to… Show more Kapow is a leading online platform for corporate events, leveraging innovative technologies and event expertise to connect Fortune 500 companies to thousands of memorable corporate event options. In 2018, Kapow was acquired by Cvent, a leading global meetings, events, and hospitality technology provider. Shortly after the acquisition, recruited by Cvent to turn around and lead 60+ team in US and India. Hello! Destination Management Company acquired Kapow in June 2020 as an opportunity to diversify their events portfolio. I successfully led the team through another transition while pivoting business model to stabilize and grow revenues during a difficult pandemic year. Show less

    • United States
    • Media Production
    • 700 & Above Employee
    • VP, Sales Recruitment and Real Estate Categories
      • Apr 2015 - Jul 2018

      I led a 200-person sales (both enterprise and inside sales center), product, marketing, and business development teams focused on growing more than $50M in digital and print recruitment revenue. Supported 100+ local markets on real estate and other classified categories in creating and executing product and revenue strategies. • Revamped product offerings, rates, staffing, and territory alignments to reverse downward trend in recruitment and stabilize revenue and net profits.… Show more I led a 200-person sales (both enterprise and inside sales center), product, marketing, and business development teams focused on growing more than $50M in digital and print recruitment revenue. Supported 100+ local markets on real estate and other classified categories in creating and executing product and revenue strategies. • Revamped product offerings, rates, staffing, and territory alignments to reverse downward trend in recruitment and stabilize revenue and net profits. • Diversified product mix and grew recruitment related SEO, SEM, and digital display revenue. Show less I led a 200-person sales (both enterprise and inside sales center), product, marketing, and business development teams focused on growing more than $50M in digital and print recruitment revenue. Supported 100+ local markets on real estate and other classified categories in creating and executing product and revenue strategies. • Revamped product offerings, rates, staffing, and territory alignments to reverse downward trend in recruitment and stabilize revenue and net profits.… Show more I led a 200-person sales (both enterprise and inside sales center), product, marketing, and business development teams focused on growing more than $50M in digital and print recruitment revenue. Supported 100+ local markets on real estate and other classified categories in creating and executing product and revenue strategies. • Revamped product offerings, rates, staffing, and territory alignments to reverse downward trend in recruitment and stabilize revenue and net profits. • Diversified product mix and grew recruitment related SEO, SEM, and digital display revenue. Show less

    • United States
    • Media Production
    • 700 & Above Employee
    • VP, Sales - Online Real Estate
      • 2013 - 2015

      I set the strategic sales direction to increase online real estate sales in Gannett. Managed investor relationships with HomeFinder.com and Apartments.com. • Managed full transition of more than 3,500 rentals customers across all 98 rentals markets after Gannett’s sale of Apartments.com. • Identified optimal organizational structure and rate and packaging analysis to maximize growth in local markets.

    • Director, Online Real Estate
      • 2007 - 2013

      Created the strategic sales plan, hired, trained, and directed a team of three regional managers and 20 outside salespeople in the 15 top Gannett markets, as well as four inside salespeople within one year of launch. • Turned around a declining rentals category and launched a centralized Apartments.com sales team for Gannett, achieving 14% revenue growth YOY. • Pioneered the implementation of Salesforce.com at Gannett to manage the sales team, share information with… Show more Created the strategic sales plan, hired, trained, and directed a team of three regional managers and 20 outside salespeople in the 15 top Gannett markets, as well as four inside salespeople within one year of launch. • Turned around a declining rentals category and launched a centralized Apartments.com sales team for Gannett, achieving 14% revenue growth YOY. • Pioneered the implementation of Salesforce.com at Gannett to manage the sales team, share information with Apartments.com, and streamline the sales process.

    • United States
    • Software Development
    • 300 - 400 Employee
    • Director, Affilates
      • 2005 - 2007

      I managed a team of five affiliate sales managers to drive online automotive sales and build strategic relationships across all levels at Gannett. Consulted with affiliate sales channels and encouraged the adoption of Cars.com products, including national programs, dealer products, marketing effectiveness, and private party services. • Guided Gannett affiliate sales markets toward a 20% increase in package sales YOY and a 35% increase in wholesale revenue; the largest increase among… Show more I managed a team of five affiliate sales managers to drive online automotive sales and build strategic relationships across all levels at Gannett. Consulted with affiliate sales channels and encouraged the adoption of Cars.com products, including national programs, dealer products, marketing effectiveness, and private party services. • Guided Gannett affiliate sales markets toward a 20% increase in package sales YOY and a 35% increase in wholesale revenue; the largest increase among investors. • Successfully implemented staffing recommendations, compensation changes, new training programs, and rate increases, elevating Gannett from one of the worst performing Cars.com sales channels to market share leader. Show less I managed a team of five affiliate sales managers to drive online automotive sales and build strategic relationships across all levels at Gannett. Consulted with affiliate sales channels and encouraged the adoption of Cars.com products, including national programs, dealer products, marketing effectiveness, and private party services. • Guided Gannett affiliate sales markets toward a 20% increase in package sales YOY and a 35% increase in wholesale revenue; the largest increase among… Show more I managed a team of five affiliate sales managers to drive online automotive sales and build strategic relationships across all levels at Gannett. Consulted with affiliate sales channels and encouraged the adoption of Cars.com products, including national programs, dealer products, marketing effectiveness, and private party services. • Guided Gannett affiliate sales markets toward a 20% increase in package sales YOY and a 35% increase in wholesale revenue; the largest increase among investors. • Successfully implemented staffing recommendations, compensation changes, new training programs, and rate increases, elevating Gannett from one of the worst performing Cars.com sales channels to market share leader. Show less

    • United States
    • Software Development
    • 300 - 400 Employee
    • Affliate Sales Manager
      • 2004 - 2005

      I was solely responsible for working with senior executives and local markets at Gannett, Apartments.com’s largest investor client, to develop sales strategies and grow rentals revenue in 98 markets. • Led Gannett affiliate sales markets toward a 57% increase in net sales in 2005, the largest increase among investor groups. • Implemented strategic market-sizing exercises to establish corporate goals and benchmarks for Apartments.com sales. I was solely responsible for working with senior executives and local markets at Gannett, Apartments.com’s largest investor client, to develop sales strategies and grow rentals revenue in 98 markets. • Led Gannett affiliate sales markets toward a 57% increase in net sales in 2005, the largest increase among investor groups. • Implemented strategic market-sizing exercises to establish corporate goals and benchmarks for Apartments.com sales.

    • Religious Institutions
    • 1 - 100 Employee
    • Director of International Compassion Experiences
      • 2002 - 2004

    • Product Manager
      • 2000 - 2001

    • Product Manager
      • 1999 - 2000

    • United States
    • Newspaper Publishing
    • 700 & Above Employee
    • Online Community Manager
      • 1998 - 1999

    • Management Trainee
      • 1996 - 1998

    • Marketing Analyst
      • 1995 - 1996

    • Advertising Executive
      • 1993 - 1995

Education

  • Northwestern University
    Bachelor of Science, Journalism

Community

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